A W & D Hammond wins top Ford award
AW & D Hammond, has been named a winner of Ford’s most prestigious prize for customer satisfaction – The 2015 Chairman’s Award.
Based at Halesworth, the company received the award from Jim Farley Chairman & CEO Ford of Europe, Executive Vice President Middle East & Africa and Andy Barratt, Chairman & Managing Director Ford of Britain, after it was rated one of Ford’s finest UK dealerships by its customers.
Extensive research is continuously carried out by Ford to assess exactly how customers feel about the quality of attention they receive from their dealer – whether buying a new car or having their vehicle serviced. For the winning dealerships this programme confirms they not only meet but exceed their customers’ expectations.
Ford Dealer Principal, Paul Marjoram, said: "We are delighted and proud to receive the chairman’s award. It is the ultimate test of the service we provide because it is judged by our customers. It is a real tribute to the excellence and dedication of all our staff and a fitting recognition of their commitment to customer experience."
Andy Barratt said: "This award recognises the commitment and outstanding achievement of AW & D Hammond in 2015. Being a winner places this dealership amongst the very best in the whole of Europe. Your focus and ability to deliver excellence in customer experience, vehicle sales, finance penetration and parts sales helps to mark both your dealership and Ford out as market leaders."