What our customers say about us...
Our motorhome lost power on the A143 between Ellingham and Bungay late morning on 6/9/21. We had travelled only about 20 miles from our starting point and faced a further 180 miles to return to The Midlands. We managed to get the vehicle safely to the roadside so that traffic was not unduly obstructed. Our breakdown cover contacted yourselves to arrange help and Craig arrived within about 40 minutes - earlier than anticipated. He was unable to fix the problem but stayed with us until the recovery truck arrived with the loan car. Both Craig and Kevin were very reassuring and kept us calm and occupied during what was a stressful time. They waited while we moved essentials from the motorhome to the loan car and saw us on our way before they dealt with recovery of the m/h to your depot. Kevin brought the motorhome to our local garage on Wednesday morning and called shortly before arrival. I was then able to direct him on a safe route to avoid two low railway bridges and some major road works! Excellent work from start to finish by both Craig and Kevin - and Tim back at base keeping us informed. Many thanks Gentlemen. 10/10 all round.
- T & M Gower
My car had broken down to a fueling issue. Your breakdown technician, Lee, arrived within 60 minutes. I explained the events leading to why my car would not start and he diagnosed a suspect fuel pump relay very quickly. Most impressed, an old dog learnt a new trick. Lee deserves a big 10 for his knowledge and courtesy. Thanks.
- P Winder
Mr Matthews called today to extend his thanks to everyone who helped with his motor home recovery off the A14 yesterday – even after such a long wait (call assist error) he was really grateful and pleased with our service and care we took with his motorhome when delivering it to Peterborough.
- Mr Matthews
Hi, We just wanted to say that the service that we received last weekend was excellent. The drivers were very pleasant and so helpful. George who took us to our campsite, and the lady driver who collected us from there and brought us home. We would like to thank them so much.
- K & S Wheeler
Just to say, many thanks for getting us back home to London, safely. We were all, extremely impressed by our driver, Jay. He was really accommodating, professional and good company. He went out of his way to make sure that our journey was safe and comfortable. He gets the medal of honour, as far as I'm concerned, so definitely ten stars, of 10/10.
- L Thomas
Hello, we have just had Callum complete a breakdown recovery on our car. Callum was extremely patient, careful and had a good sense of humour, dealing with what was a relatively difficult and time consuming recovery. He has definitely earned a 10/10 from us!
- N Crouch
Please thank Annette for her brilliant recovery job yesterday. She was so helpful, sympathetic and really practical and enabled me to get everything out of my car before it went off to the yard. She even reminded me to take a photo of my beloved car before she left. She is an absolute star.
- P Forrest
Just a quick note to say that I received excellent service from Kevin on Friday in regards to the recovery and transportation of a BMW from my home address on Friday 22nd January. Kevin was courteous, professional, and efficient and would provide a score of 10/10 on the service received. Would also note that the initial mechanic who assessed the vehicle on Thursday (did not get the name of the individual) was of the same high standard
- A Weller
Apologies that this feedback is delayed – Stuart assisted me on New Years Eve. The recovery was for my Mazda from Harleston to Huntingdon, via Manchett’s Recovery in Ingham owing to yourselves having limited drivers that day. Stuart was brilliant – really friendly, safety conscious (Covid related) and professional. Sadly, I have had not so positive dealings with breakdown companies in the past, however Stuart has restored my faith and trust in the service. There was a bit of a delay in arrival, however, it was New Years Eve, so I understand it was likely very busy. Please do pass on my thanks to Stuart for his exemplary service and very cheery outlook. I shall be recommending you as a company.
- J Pannell
Just to say I had such a good service from the team from booking to delivering my car home. Thank you so much.
- M Verenga
I was very happy with the service that Tim provided, he helped to get me going and went well over above and beyond for me and was a fantastic help.
I was very happy with the service. Stuart was a Roadside Hero and brilliant. I appreciated the updates he had along the way.
- S Shambrook
Very happy with the service provided. They were efficient, nice and pleasant.
- J Macfarlane
I recommend Rob 10.10! Really nice bloke and extremely helpful. My full gratitude for him!
- C Snyder
I hope it’s not too late to provide comment on the service provided by your engineer, Lee when called via Direct Line when I broke down. Lee managed to resolve my issue and provide details leading me to have my vehicle checked on my return home. The information provided was passed on and my car, once having a minor service, ran perfectly, and continues to do so. Please pass on my personal thanks to Lee.
- M Prior
I’d like to pass on my profound thanks to Stuart and Russell, who came to the rescue tonight on behalf of a gentleman whose van had become stuck on the roadside. I was returning home from a sweaty gym session when I drove past the scene, and knew that, as an AA member, I could use that membership to call upon the AA to help others, should they need help; I phoned the AA accordingly, and was told that Stuart and Russell would be with us at around 20:20 local time. Stuart and Russell arrived and made very short work (it seemed to me anyway) of extricating the van from a situation that was way beyond the capabilities of my Ford Fiesta and me, and the van and its owner were soon on their way. It was extremely impressive to watch, and Stuart and Russell were great; they were extremely pleasant, and extremely professional. Jamie, the person with whom I spoke with at Hammond’s once the AA had called them out, was excellent as well, sharing Stuart and Russell’s high standards of professionalism. Please do keep up the excellent work; needless to say, I’d like to give you an 11 out of 10 for everything tonight, and I won’t hesitate to recommend Hammond’s, and to pass on the sentiments here, to others in the times to come. Thanks again!
- S Rolfe
- J Bexley
Thank you for your support, kindness and practicality over the past couple of days. We had an accident on Friday morning whilst on holiday at Carlton Meres caravan park and our car was un-drivable as a result. Hammonds recovered the vehicle at the scene for us. I was then contacted by Tim on Saturday to confirm that our vehicle would be recovered to home in Brighton on Monday and a Ford C Max woukd be available for us in the meantime - this was invaluable as we had been unable to travel our far enough to get food since Friday morning and had to be back in Brighton on Sunday at the latest. Matt picked us up shortly afterwards on Saturday to take us to the loan car and was helpful, professional and polite throughout the process. Kevin arrived promptly on Monday morning to deliver our own car to us in Brighton and collect the C-Max and again was helpful, calm and professional. The staff at Hammonds have been exceptional and could have not done more for us.
- L & A Goodall
I just wanted to express my gratitude to Jay for his help last night with the recovery and delivery of my Audi to the VW/Audi workshop in Woodbridge Road, Ipswich. I had been waiting a significant period following the breakdown and I needed several calls with the AA to ensure things sorted from my initial request from around 15:15 that same day. As for the service provided by Jay, I just want to say he is a real asset to your company by the way he dealt with my situation showing real empathy and professionalism. I asked Jay if I could provide feedback as I wanted to let his employers know how grateful I was. I would be happy to talk to anyone if required to discuss further.
- N Harrall
Great service provided by Matt Wright on Christmas Day. My key was locked in boot of polo (via automatic security). AA passed my call on to Hammond Recovery and Matt came out and with patience and skill very cleverly eventually managed to reach the key with long wire to press it and open car. I was so impressed with Matt and the service and the way he persisted with the difficult job and achieved the brilliant result. Thank you Matt
- E Ayliffe
Just wanted to leave some positive feedback about Russell. I called my breakdown company as I had a boot fault and whilst diagnosing the problem, Russell advised me that I also needed my brakes replacing. Russell was very knowledgeable and polite. He went above and beyond with his customer service ontop of the repair of the vehicle. I was over the moon and very satisfied with Hammonds and Russell.
- J Ward
Just wanted to thank Glen for his fantastic service when I left my headlights on in the rain and got a flat battery. I was over the moon with the service and wanted to make sure his manager knew how well he had done!
Glen was great yesterday when trying to fix my Movano, he was very thorough and checked over and tried everything. He was extremely professional and hard working. I couldn't rate him high enough so just wanted to say thanks! Also thank you to Martin, I had great service and a great chat. Very approachable and friendly.
- L Dowds
Martin provided a first class service and kept me amused and laughing on the bad I was having.
- J Blunt
On Friday, I had your recovery services and wanted to put forward on the great service I had and the company of a nice fella, Rob A. Thank you, 10/10 marks.
Hello, Today me and my car were transported from Friston in Suffolk to my local garage in London. Charles Hamilton McGuinty (I may be mucking up the spelling, if so apologies) was excellent. He was polite and efficient from the moment he arrived and a pleasure to travel to London with. First class service; 10/10 excellent. Thank you very much to him and to your company for the help today. Best,
- S Tindle
Hello, This is a short note on my experience yesterday. Kevin the recovery vehicle driver who brought me and my car back home was brilliant. He was very professional, courteous and completed the job to my satisfaction. A rating of 10 if you have a rating scale. Kind Regards,
- B Jacob
Hi, Just wanted to pass on my thanks once again for two of your amazing drivers who helped me this morning. My car died on the A14 first thing and Bill Potter was there to check out my vehicle, the cambelt had snapped so there was nothing which could be done so he kindly dropped me at the local services where I could wait for Andy French who needed to bring the lorry to tow my car all the way back to Romford. Both guys were so friendly and professional, the hour long drive with Andy was extremely pleasant especially after I had been so upset at being stranded on my own in the cold, he really couldnt have been nicer and helpful. He was very chatty and I enjoyed the journey home. He was amazing getting my dead car reversed back onto the driveway. Please pass on my thanks and regards once again as they really helped my breakdown go a lot more smoother and bearable.
- S Ambrose
Rob was very professional and polite and very efficient, also very patient and thorough A great service, Thank you very much
Very happy with the service Russell provided. He was very knowledgeable, polite and provided a first class service.
Couldn't fault Liam for his recovery last night through the AA after a bad experience with the RAC. Very happy.
I would like to draw your attention to the quality of service provided by Lee and Martin on Sunday. Each was polite, determined, helpful and extremely professional - a clear 10 our of 10. Hammonds' policy on towing 4x4's is understood, but one has to be of a certain age to understand that a Series 3 in 2 wheel drive with free-wheeling hubs (disengaging the front drive shafts) is effectively a 4x2. Recognition of this would have shortened a 6+ hour recovery to around 2.5 hours. The above notwithstanding, I am very grateful for the assistance.
- A M Maher
Good afternoon. Following our recovery last month I would just like to give some feedback about your driver, Wayne. The truck arrived in our yard and Wayne was more than happy to put it exactly where I needed it. He was very pleasant and professional and couldn't be any more helpful. He put across a very good image for your company. We will definitely be in touch following any futher recovery service we need. Regards,
- R Gowing
Please accept our gratitude for our recovery. Although we had to wait over 2 hours the attitude of Rob just calmed us and the dogs down so we could complete our journey in a relaxed atmosphere. He had us home in no time at all just chatting away to keep us relaxed, he is a credit to your company. 10/10. Regards,
- R Decordova
I would like to thank 'Lee' & 'Russ' who came & sorted out my vehicle last night from an underground car park. With a damaged front suspension, I wasn't able to get far.. via Green Flag & Hammonds I was truly looked after superbly. What amazingly helpful these gentlemen were - great ambassadors for your company. Thank you again for all your help. 10/10.
- P Burt
Thank you for your first class service - from Glen attending the breakdown at 8am to Martin recovering the vehicle. Very knowledgeable and helpful.
- M O'Brien
We had to use your service yesterday at Woodbridge. Bill Potter came out to see us and we were very satisfied with the service he gave - he went the extra mile to get us up and running again. Very many thanks
- T Dale
Good afternoon. Just back from being recovered in my broken down Transit and I must say what a cracking service. From initial phone call to getting dropped off at my workshop - 1hr 45mins, brilliant! Your driver, Rob. A is a top geezer, ten out of ten! Many thanks
- S Hume
The dust has settled now on my motorhome breakdown and the van is shortly to be fixed in Diss. Please pass on to all concerned with our recovery, particularly Glenn and Stuart who were quickly at the scene, our thanks for a very professional job delivered in the friendliest manner. 10 out of 10 all round. When we arrived at our accommodation that evening, we discovered that my cousin has used Hammonds for servicing their car since arriving in the area some years ago. They too have been completely satisfied. You have a winning team in every department. Lucky us for getting you last Sunday.
- S Manson
The services I was given by Graham on my recovery of my van from Ipswich was very friendly and helpful, could not find any fault in his help.
- G Durling
Following my recent situation requiring your breakdown/recovery service, I would like to thank Martin for his efficient and friendly service. My thanks also go to him for going above and beyond his duty in offering me further help and advice. He deserves a medal! (Or a bonus!!) In addition, I would like to send my thanks and appreciation for all the help and advice given by Martin's colleagues at Hammond's depot with regards to my repeated injector issues with my Volvo. Whilst circumstances were beyond anybody's control due to the collapsed sewer in Lowestoft on Monday and the journey home took much longer than anticipated, I am eternally grateful that my safe return home was assured. Despite the anxiety of my circumstances, I found the experience and friendliness of Martin and his colleagues most comforting. I would most certainly recommend Hammond's to anyone in the future and would appreciate if my personal thanks could be verbally passed on to those concerned. Many, many, thanks.
- W Davenport
Terrific service. Very quick, competent and efficient. Great driver. Many thanks,
Hi there, Stuart from Hammond Recovery was an excellent Recovery man. He was extremely competent also friendly, jovial and good company on a long drive back to Lincolnshire. A credit to your company. 10 out of 10. Many thanks,
- P Dunkley
Kevin today handled the recovery of my Bentley Continental GT Speed in a most professional manner. Additionally, he was courteous and aware of my needs for which I have already personally thanked him. On your scoring system he is a no brainer 10. Thank you.
- J Bailey
Thank you to Stuart (10 out of 10) for the efficient and friendly recovery of my vehicle on Sunday. Kind regards,
- M Church
I would like to thank Russ for the excellent service he provided to me and my elderly parents when we broke down in my Ford Focus on the A12 just before the Orwell Bridge in Suffolk on Friday. My parents were extremely agitated and anxious but he arrrived within half an hour of my call and helped reassure them, got them safely in his truck and dealt with my car so that it was loaded and we could get going very quickly. He was very accommodating and helpful with my parents. He provided an outstanding service an we cannot recommend him highly enough. Please thank him again for us. Many thanks and kind regards.
- J Abdeljelil
Hi all. Just wanted to let you all know, I had a great service from Annette. She took extra care not to damage my crippled custom trike on loading and unloading it for transport. She delivered the vehicle to my house with good professional care. Please pass on my gratitude for her. A big KUDOS - 10/10. Thanks again.
- D Winget
Just want to thank your company but especially your driver, Rob Mason. What a credit he is to your company!! He was very polite, professional and overly keen to help and went above and beyond to assist me, if I could give him over 5 stars I would - what an absolute star!! :) A very happy customer.
- G Allen
My car was recovered by your driver, Martin. I'd like you to know that he was professional and courteous! Thank you very much!
- C Rix
I wish to let you know that your recovery driver, Martin, merits a 10 points out of 10 for the service he provided me yesterday, following a call made by Bramfield to recover my car. Martin was swift to arrive, professional and friendly in his manner, effective in handling my car and very helpful indeed. Thank you.
- R Roy
Good morning, Your mechanic, Paul Collings, was called out to my vehicle at my property on Sunday. The service he provided was excellent, he went out of his way to get the vehicle started. For that reason I award him a score of 10 on your ratings. Regards,
- M Mitchell
Greetings, Rob A did a great job pulling me out of a sand hole, he arrived on time and got me going efficiently. Many thanks,
- G Allen
I'd just like to comment that when Martin collected my vehicle from Leiston on Friday last week, the service provided was exceptional. He contacted me regularly with updates prior to arrival, was friendly and a joy to chat with. He made sure to explain all tasks as they were completed during the collection and gave a clear explanation of the next steps. Martin is a credit to your business. Regards,
- M Oakley
Dear Sirs At 6pm tonight I broke down and duly phoned for assistance. Within 45 minutes Mark was with us and quickly diagnosed the issue and was able to sort the vehicle so we could safely get home. I would like to thank Mark for his professionalism and swift attention to the problem. Kind regards
- K Wicks
Hi, On Friday 31st May, my horsebox broke down twice. I just wanted to say how brilliant, helpful, knowledgeable Mark Tidman was. He gave me great advice and really helped point me in the right direction with my lorry and where to take it to and what was wrong with it. If he hadn’t given me that advice I would have broken down again and been recovered more times that day. Thank you. Kind regards,
- C Rigler
I just wanted to feedback for the EXCELLENT service of your driver, Bill Potter, tonight. He not only collected me from home before the time I was told, I’m already safely home with my vehicle. He also followed me to the petrol station and waited till I started the car again. Professional, friendly and just superb service from him in this cold night.
- B Howard
Hello Just wanted to say a huge thank you to Andy French of Hammonds for your assistance when I had a flat tyre in a car park in Felixstowe on Saturday. It turned out to be a very small puncture in the sidewall of the tyre, on the corner in the last row of treads Thanks also to Green Flag who are always very helpful
- S Lawrence
Just to say that your driver turned up after only 20 minutes. Very helpful indeed in getting the car started, his name was Bill Potter.
- P Stowe
After my initial call to Nationwide I was extremely pleased with the expert and professional service given by your two staff members. The man who attended on Sunday last who arranged the relay for Monday at 9am. Rob-A arrived on time and everything went so smoothly. Thank you for such a good experience when the car was useless. Regards
- B Johnson
Hi We had the unfortunate experience of our car not starting following shopping on Saturday. We were surprised how quickly the response boys arrived considering the distance traveled i/e Halesworth to Gorleston. When they arrived they were quick to deal withe problem and pleasantly helpful in getting us on our way home. Thank you Wayne & Russell
- B & L Yaxley
On Sunday, I had the unfortunate experience of having to call Green Flag Recovery due to an electrical fault with my car. I was then very fortunate to have your engineer Mr Matt Wright being sent to help me. On his arrival he was smart in appearance and had a very polite manner. After finding the fault, he was then very professional in making the necessary repair, which enabled me and my wife to go Brighton as planned. He was a fantastic ambassador for your company. You should be very pleased and fortunate to have an employee like Mr Wright working for you.
- B Cresswell
Martin recovered my car last Wednesday from Pakefield to my garage. The service I received was excellent and Martin went out of his way to help. Rating would be a 10.
- C Burgess
Just to advise that yesterday Martin did a great job collecting us and sorting us out. A credit to your company.
- D Bamford
My mother recently had a small fire under the bonnet of her Citroen C3 recently, the insurance company had the car collected and the gentleman that collected the car was very helpful, nice, pleasant and there wasn’t anything that was not too much trouble and also explained where her car would go that night and who to call if any queries. I didn’t get his name. The next week or so was difficult with the insurance company, long story shortened is the insurance wouldn’t cover us for a fire that started as a mechanical fault and did not destroy the car… I then arranged to come and collect the car from your yard, lady who answered the phone was helpful and we arranged I would collect 16th Feb 10:00am. When I arrived the young man in the office was aware and a recovery driver was talking to him, his name was Martin and had just popped in to the office on his day but obviously gets on well with his colleague so offered to help him get my mum’s citroen from the yard so I could put it on my car trailer. He went above and beyond in my opinion and nothing was too much trouble, many small things but mostly his helpful manner. I have learnt 3 things in the last two weeks Never buy another French car Fully comprehensive insurance is no longer fully comprehensive, she should have let the car burn out rather than turn the ignition off and get the battery disconnected If I need a recovery service in the future I would call Hammond recovery because of several positive experiences Please pass on my thanks again to Martin especially and the team you have there. Kind regards
- M Wooltorton
Today I experienced a blow out on the A14, this was a traumatic experience and I would just like to thank your company for recovering the vehicle. Also, I would highly recommend the driver you sent out, who was not only professional but kind and thoughtful as well. 10/10.
- J Blake
Our recovery driver was Bill Potter 10/10 for service he provided. Arrived in a downpour of rain soaking wet from previous job. Couldn’t be more helpful, explained everything and as we had children in the car he followed us back home to make sure we didn’t breakdown again. What more could you ask for. Kind regards
- L Cassidy
I would just like to say a big thank you to Mark for coming out to my car last night. He was great. He did all the diagnostic testing and gave me all the advice that I needed. The car started this morning and all seems fine for the moment. Really excellent roadside manner. Best regards to him.
- S Pickering
Dear Hammond Recovery, Just to let you know my feedback. I called from Walberswick, Suffolk today about 3pm. My Peugeot would not start despite spending much of the day recharging the battery. I got a text to say that your man would arrive shortly. He arrived promptly and immediately got my car going and tested the battery. His name is Russ. Service score 10. Really good, thank you, can't fault that. Many thanks,
- P Austin
Martin was 10 out of 10. Very professional and made sure I was ok. Also a really funny man, had me in stitches. Thank you, Martin, for all your help.
- T MacCormac
Just a quick note to say thanks to Martin who stopped when he could see I was in trouble with a flat on a busy road. What a great help, it so nice to know that Hammonds employees care so much. Thank you Martin and Hammonds . I still mourn the loss of Hammond Land Rover so Izuzu next time round. Thanks,
- A Parsons
Dear Sir or Madam Martin picked me up early on Monday evening when I had broken down around Eye. During the whole recovery process - from pick-up to delivery - Martin provided a Masterclass in excellent customer service. He couldn't have been more helpful and efficient. He made a miserable evening into an almost pleasant experience! You have an absolute gem in Martin - a rare find. I do hope that you reward him accordingly but I believe that you should do everything that you can to keep a 1st class employee like Martin. Yours sincerely
- G Wilson
I would like to rate Paul who was sent from the AA to Thorpeness. 10/10 for service when my VW Golf Estate failed to start.
- D Wickers
The service I received this morning from your company was exemplary. From the initial contact which outlined when I could be expected to be recovered to the driver Russ McClure, who was professional, efficient and considerate. I would rate a definite 10/10. Many thanks,
- E Evans
Mr Wright attended to my breakdown today, right from his arrival you could tell he was determined to fix the fault. It was a difficult repair regarding location on the engine, access was extremely restricted and the engine was still hot. The sweat was running off him as he worked over the hot engine and the sun was baking. I would have expected anyone else to simply call in for a truck to recover the vehicle to a garage! Not only did he continue relentlessly he had to make up a connector from scratch to get the car running again. Mr Wright is a credit to your organisation and I will wholeheartedly recommend your service to colleagues and friends. Thank you and please pass on my regards to Mr Wright. Kind regards
- D Gilbert
Hello I had a problem with my Ford Galaxy today and one of your breakdown recovery mechanics called Glen attended my home address to look at the vehicle, I would just like to say that he was polite and professional in his attitude and very knowledgeable in regards to the problem with my vehicle. I have dealt with Hammonds both professionally and personally on many occasions and Glen is a credit to your company I have thanked Glen myself but I would be grateful if you could please pass on my gratitude in a more official way. Kind Regards
- S Eccles
Morning, Please pass on my extreme gratitude to Wayne Ballinger for helping a damsel in distress at Tesco. I thought I had done so well getting the wheel nuts pff and jacking up the car to remove the tyre but it was stuck solid and a good bang with a hammer did the trick half an hour later. (Mental note to keep a hammer in my car next time)! Please pass on my sincere thanks.
- S Miller
First class thanks to Matt!!! 10/10 Regards,
Hi there, Last weekend Martin from your service picked us up and towed us home from Suffolk to London. He was exceptionally lovely, warm and helpful. We couldn't rate his service more highly. The whole trip was so smooth. Thank him and your team, Best,
- G Brent
Dear Hammond Recovery I would just like to say how impressed I was with your service today, As a self-employed tradesman when the driveshaft went on my van on route to my first job I was a little stressed. Having been cut off twice by my insurance company as they tried to transfer me to the assist team and once they took all my details and told me a recovery company will contact me shortly. Within 10 minutes I had a texted from yourselves and you arrived on time and Rob A explained what he was doing and loaded my van up in what seemed no time in a professional and calm manner. I climbed up into the most immaculate lorry cab I have ever been in and Rob was an absolute pleasure to drive with to my garage where to no surprise to me unloaded my van to exactly where the garage wanted it with no fuss whatsoever. The garage repaired my van with a new driveshaft and stub axle before 5pm. So what could have been a very stressful day turned out to be a very pleasant (albeit expensive). So please pass my thanks onto Rob A and keep up the excellent work. Kind regards
- K Walker
Dear Sir/Madam We had a small accident today outside Bungay, and Rob came to pick us up. He arrived promptly and was very professional, and absolutely lovely, he very kindly took us to Halesworth and even asked us where we wanted to be dropped off. He was definitely a ray of sunshine on a stressful day. He does your company proud! Kind regards
- R Owens
Well done to Andy French.
- A Quaid
Kevin recovered my van today swiftly and without issues. Highly experienced and great chap 10 stars. Cheers
- B Gatt
Dear Team This is just a quick message to thank Lee (who attended my breakdown on Saturday morning at 03:00am). I couldn't have wished for a better or more reassuring service. He is clearly a very approachable and customer focussed person. He also came across as highly intelligent and knowledgeable about all kinds of cars as he was able to quickly get to the root of quite a complicated problem and help me to understand it, and resolve it. He never made me feel bad about having requested a call out at a very antisocial time. He clearly takes great pride in what he does. What I wanted to say, most of all, is how impressed I was, and what a good representative he is of your company and the service that you provide. I will not hesitate to recommend Hammond to everyone I know. Following the breakdown, I took my car to Volkswagen on Monday morning, and I can honestly say he seemed to know more about the problem than they did. I hope you can pass this feedback on to him, because I feel that he deserves this positive feedback. Best wishes
- C Kearsley
Thank you for a very quick response and for keeping me updated with recovery times. The driver ROB A was top class too and rang me once he arrived and we were able to manoeuvre a tricky parking situation. FIVE STARS!
- E Izunwanne
Your driver Glen came to our rescue in about 30 minutes. I had locked my car with both sets of keys inside. Glen was very ingenious and extremely patient in the way he managed to get my car unlocked without any damage. A real hero.
- N & A Skinner
Dear Tim. On behalf of Aldeburgh Carnival, I wish to extend our heartfelt thanks to Hammonds and John in particular, your recovery vehicle driver. He worked tirelessly and professionally all day in the full glare of the general public and was most supportive to me in my role as Traffic Manager. I very much appreciated his sense of calm efficiency whilst dealing with cars parked in no parking zones. I look forward to working with Hammonds for Carnival 2021 and will be in contact for a quote early next year. With kind regards
- C Palmer
I wanted to write to say how very impressed I was with the service of your driver Martin on Thursday. My small daughter and I were involved in a crash near Beccles and were recovered after a very long wait of almost two hours by Martin. The first thing he did was check we were ok and what we needed. We said water and toilet! He provided water immediately and kindly offered us a loo stop at his own home on the way to ours. This was very much over and above the call of duty and at his house he also gave my daughter chocolate which cheered her up after a traumatic few hours. Martin was so friendly and supportive to us and made the terrible situation do much easier. He is a very kind man with high levels of customer service. Thank you for passing on this message to Martin.
- N Harling
I’ve just had my car collected and I was dropped off home by Martin. He gave me a card to send in feedback hence this email. Martin appeared a really nice man, made me feel at ease straight away explaining where we go from here regarding the recovery of my car and where it goes. He appeared polite, friendly and little things like telling me to jump in the car for a few minutes to get out of the cold whilst preparing the truck. It allowed me to just chuck a text to someone and say alls ok! On the score element of the card I would give him 10/10. Please pass on my thanks again!
- M Farebrother
The recovery of my Volvo V50 completed by MARTIN on the above date was excellent 10/10. He was efficient, professional and pleasant. Martin responded to my call-out after your Beccles or Bungay office (I forget which) was given the job at 18:00. Martin was not given the task until 20:00 and was with me within 40 mins. An excellent response! The reason for the two hour gap was that the initial report from Bungay was of someone coming from a drop off in Martlesham Heath was obviously delayed - this information was not transmitted to me. My car did not necessarily need home recovery, had a small, reponse vehicle with a compressor had been available, it could have been fixed at the roadside. I repeat, Martin was good at his job.
- D Goodlad
Please thank Stuart for the wonderful service he gave us when our Mazda broke down and he delivered it to the garage for us. 150 stars!!
- I O'Toole
Hi Just wanted to give some feedback straight away about my experience of recovery today. Martin has just taken my three young children and I, along with our Chevrolet Captiva all the way from Saxmundham up to Wilmslow via the garage in Salford to drop the car. What a lovely man! He made us feel at ease and relaxed in what was a long journey. He couldn’t have done enough for us and was very friendly and chatty and even unloaded the contents of my car into his truck when we dropped it at the garage. He made sure that he stopped somewhere suitable for the children and was extremely considerate. I personally think that he is an asset to your company and went above and beyond what I would have expected. My children and I have nothing but praise for him and how comfortably and safely he got us home. He even gave the children a chocolate bar each. Thank you so much Martin!
- N Lloyd
Hi I was recovered by Andy French yesreday and wanted to provide some feedback. He was very polite and explained what he was doing step by step. Regards,
- K Glover
A big thank you to John T, sorry couldn’t make out all of surname, for rescuing us tonight. John went out of his way to help us and we finally got home safely. Excellent service and a polite manner too. We thoroughly recommend his service. We definitely score a 10 on your service chart. Keep up the good work ! Kind regards,
- M Vybiral
Dear Hammond Recovery. I had cause to call out my recovery service today to assist me because I had a flat tyre, and the chap who came to my aid at Gorleston, took me and my car to KwikFit at Lowestoft was one of yours, Rob A. I cannot praise him highly enough for the way he attended to me and my car, professionally and personally. All in a day’s work to him no doubt but to an old chap stuck by the roadside it was very much more. Thank you.
- H Meadows
I would like to rate your recovery person Rob A with a score of 10. He was quick and efficient and extremely polite and helpful. Breaking down is no fun as you know so good service is appreciated. Regards,
- J Hankins
Good morning, Very impressed with the recovery process this morning, your driver Matt Smith is a great ambassador for your company.....a full 10 marks😀 Kind regards
- A Hunt
Hi there, Just a quick note to tell you of my recovery. From the time I rang the AA your driver Graham got to me within 20 minutes, that in it's self is exceptional. He was very professional from the moment he turned up and soon had my vehicle loaded and driving me home. I can't fault your service, so it's a massive 10/10 from me. Thank you so much.
- M Tudhope
Hi Just to convey my sincere thanks to Glen for his helpful service when he attended my breakdown on Friday. Very helpful and efficient. Please pass on my thanks. Kind regards,
- T Curd
Brittania Rescue asked you to look at our car this afternoon as it would not start. Your representative, Glen was with us within 15 minutes and rang beforehand to say he was on his way. Glen traced and rectified the fault with great efficiency. He was also very helpful, polite and extremely courteous. Excellent service and and Glen was exceptional. 10 out of 10. Thank you very much for helping us.
- K Watkins
Your driver Rob A recovered me Friday and done a very good job although he broke down himself but still recovered my trailer and delivered it home my score for him is a 9 thanks
- S Barnham
fantastic service by your guy Rob A credit to the company many thanks
- A Stammers
Glen, genius! Superb and thanks for sorting me out, excellent service
- Mr Hosland-Round
Received excellent service from your mechanic Mr Mark Tidman yesterday. Arrived within 25 minutes of callout; carried out a thorough investigation on what was a difficult issue to resolve; had eventually. decided to call Recovery, but after speaking with a colleague managed to identify what was a simple and very unexpected solution on my particular vehicle. Mr Tidman was polite, courteous and clearly conscientious in his work. Rating: 10/10.
- J Freilich
Just to say a big thank you to Rob A for bringing me safely. After a flat tyre just outside Beccles . I score him a 10 easily for his kindness, helpfulness and friendliness,
- K Branch
Just a note to thank Matt Smith whom recovered my vehicle last night, after a tyre blow out. He arrived very quickly and was most helpful. Good work!
- J Wilson
I would like to leave feedback re my recent van recovery. Martin rang to say an approximate time, duly arrived at set time and was very helpful and courteous throughout. Thank you for all his help
- J Johnson
I wish to let you know of the excellent service I received on Saturday when my Openreach van was recovered by your company. Your recovery man (Martin) kept me informed and was curtsies and efficient throughout the whole procedure. Thank you.
- S Brand
I would like to say how impressed we were with the recovery service offered by you when our Mazda had a flat tyre yesterday. We did not have to wait long and our recovery driver, Martin was very quick and efficient. More than this he was extremely helpful with my husband who is currently severely disabled with acute sciatica and can barely walk. I cannot speak too highly of his care and attention. Never a pleasant experience, our breakdown and recovery was handled extremely well and I would have no hesitation recommending you to anyone in a similar situation.
- Mr and Mrs Sergent
Youre driver martin recovered us last night from norfolk,we couldn't have asked for a nicer,or friendlier driver. Went above and beyond to help us get home 10 out of 10
- K Kennett
I just wanted to relay my thanks to Hammond Recovery and especially to Bill Potter who excelled all my expectations. Having had my tyre blow out I was given the expectation of my recovery being approximately in an hours time, Bill arrived after just 30 minutes. After removing the tyre and putting my spare one on, he advised that I could do no more than 100 miles on it and a speed of no more than 50 mph. He then helped me find a garage that held the tyre size for my Micra as I needed to return to Derbyshire. He succeeded in finding one and ensured that we had clear directions on how to get there and make sure that they were expecting us. After then I starting my journey to the garage Bill appeared to follow us most of the way to Woodbridge which reassured me as I was only able to drive at about 45mph. I would certainly rate Bill and Hammond Recovery at 10 out of 10 for service. Thank you
- M Waterworth
Great job from Matt Smith in recovering my Passat on Saturday. 10 out of 10.
- Mr Denny
I would like to express my gratitude to Martin who assisted me when my car needed recovering via the AA today. He was extremely friendly and was lovely to my little 1.5 year old son. I would score him 10/10.
- S Murrie
Luke is a delightful person, keen to do the best job possible while staying friendly and chatty throughout. AA had warned a driver would not arrive until 5.50, an hour and a half after the initial phone call. Luke rolled up at 5 o'clock. His speedy response was much appreciated. GOOD
- A Littlejohn
10 out of 10 for Rob A today. Excellent service, many thanks.
- T Parker
I just wanted to say a massive THANK YOU to everyone who helped me yesterday, but particularly to Glen who recovered me, to Matt for the lovely cup of tea and to Rob for bringing me all the way to beautiful Cley in North Norfolk. Gentlemen, you are a credit to Hammonds! Thank you again
- S Taplin
Luke came out and helped me out, he also gave my car a diagnostic check which was brilliant(saved me some money). He was there in less time than was anticipated and he got me back on the road quickly. In for work,only an hour missed (that's really good). Thank you Luke for all the help.
- G Crowe
Good Afternoon Just sending you my feedback on the recovery service that I received, by Dan P. 10 out of 10. Polite, efficient, and excellent service.
- S Edhouse
I would like to this opportunity in thanking The Hammond Group for their professional and efficient service last evening in recovering my vehicle and getting myself and my wife Carol home to Mildenhall safe and sound. Your driver Karl was punctual, helpful, very friendly and of good character. He made our journey home an enjoyable experience.
- S Ashdown
I would like to thank you very much for my recovery of my bmw 530d your driver Rob.A was the most helpful man I can not thank him enough thanks again
- A Murkin
Good morning Just to say that Rob A did a wonderful job collecting my Porsche and delivering us to the door of the garage in Norwich to have it serviced, all with due regard for the low clearance when getting it on and off. with my thanks
- K Lawson
We would like to highly commend Martins promp efficient response to my epic fail of loosing Car keys at a wedding i was dressing yesterday, His pleasant manner, quick scottish wit, calm presence and willingness to share information that would help our predicament was awesome. He knew exactly what he needed to do, and managed to envovle all three tired, stressed,pasengers in the process. Please pass on our regards and hope he has rested. His scores on the doors are 10/10.
- Mrs Quantrill-Tozer
ANDY FRENCH - RESPONSE TO GREEN FLAG CALL OUT This afternoon I had a puncture on the A140 and phoned NatWest Green Flag for assistance. The service from Hammond Group was excellent. I received a text telling me the name of the person who would be attending (Andy French) his van registration number and stating he would be with me within the hour. In fact he arrived in under half an hour. I was so pleased to see him as I was at the side of a busy road - he soon changed the wheel and I was on my way again. He made sure that I got back in the flow of the traffic and ensured I went off safely. The service was excellent and I would like to thank him and Hammond again.
- G Sheldon
On Sunday morning your driver, Martin, came to take us and our broken down car back from Westleton, Suffolk to Colchester. Please pass on our thanks (from me, my husband and two boys). Martin was very efficient, reassuring, always helpful in every way and kind and thoughtful to our boys. I'd give Martin a rating of 'excellent' (so above your top mark of 10) for turning a negative into a positive at the end of our holiday!
- L North, P Davey and Boys
I would like to say a huge thank you to Mr John Thrower, who done everything He could to help my 79yr old disable husband am myself when our car broke down, on our way to Gunton Hall, not only did Mr John Thrower get us to our destination he helped me to get my husband an luggage to our chalet, an sorted out to get our car to a garage to be repaired, an to have it returned to us on Friday. We are so grateful once again thank you .
- Mr and Mrs Ford
Thanks to Martin and Matt for rescuing me today and delivering me to Kwik Fit in Norwich. Great service and 2 lovely guys! 10 out of 10.
- E Marsden
Me and my mum were picked up today by Stuart. After being told we would have to wait over an hour and also being told that our dogs weren’t covered on our policy, Stuart got here in just 25-30 minutes and was very friendly to us and our dogs! Without a doubt 10/10 for the service provided today! Many thanks
- Georgia and Sue
Hello, I was recently recovered by Mark Tidman. The AA on the night left us for over 6 hours even though I had a 10 year old with me who was by then very cold and nervous about the dark. Mark quickly got my Grandson into his warm vehicle and set to work loading our small motorcycle. Men like Mark are a rare breed and an asset to any company, friendly, hard working and very professional. You should be proud of him, please pass on my thanks for the way he looked after us both on that night. Many Thanks
- N Monument
I am not one to bother with feedback, time restrainst etc, however, I was very impressed with Martins approach, and professionalism, and aimiable personality. Therefore I would like to score Martin 10/10, first rate and a credit to your company.
- R Campion
Hi there I hope that this message finds you well. My family and I were on our way from Braintree to Great Yarmouth this past Saturday morning when our car unfortunately lost power at about 10:30am that morning. The initial road side assistance that reached us a little after 11:40am was unable to assist us because it was, to quote the gentleman from Anglia Recovery, a 'workshop job'. Due to the sheer volume of breakdowns that day, we then had to wait approximately 4 hours for a suitable vehicle to come and collect both myself and my family and our vehicle to get us back to Braintree. That is where your driver, Martin McGinnty (apologies if I have not spelled his surname correctly!) came in to the equation. Put simply, Martin could not have been more helpful, chatty and friendly to the extent that it made a journey lasting more than 2 hours seem like it flew by which, after the time we had spent waiting to go home, was something both my partner and I were extremely grateful for with our 2 1/2 year-old-son! As a mark of Martin's helpfulness, upon noting that our vehicle's driver side window was still open and being told that Anglia Recovery's had been unable to resolve the issue, within mere seconds he was able to get the window wound back up. Additionally, upon arriving back at our home address, without even having to be asked, he helped my partner and I get all of our stuff out of the truck and into our house which was also highly appreciated due to our having a very excitable young child in tow! Martin is a really genuine man and a credit to your company - you are very fortunate to have someone so personable working for you.
- A Douglas
I never do feedback but on this occasion your driver Glen cannot be rated good as he went above and beyond that so I rate him 10+++++++.
- Mrs Nichols
Dear sir. On the above date we were travelling along the A140 on our way to Maldon Essex when we had to stop at temporary traffic lights, as we slowed our motor home being automatic start to change down as it went from 3rd to second there was a very loud bang and it lost transmission. We contacted the AA for help we were also in a very dangerous position and the temperature was 33c. After2 hour wait we were very relived to see your recovery van driven by Mr John Thower arrive and despite the danger from speeding traffic and bad drivers he was able to tow us to a place of safety. He was extremely reassuring and ensured we were ok and explained fully what would happen he also checked over the vehicle and confirmed it could not be repaired at the road side. He contacted the AA to update them and was informed that their own recovery truck was near by and they would take over they refused his offer of arranging onward transport by your selves. After again checking we were alright and had water he said goodbye and left at 4pm. I rang the AA at 1751hrs to find out where they were to be told they were busy. At 2016hrs Don arrived from your company and transported us to Lincolon, again he first asked if we were alright and took great care to load our motor home he explained what was happening when he had to take his break he asked if we needed anything. We arrived at our destination and motor home safely unloaded at 230am for which we were extremely grateful to Don. Please convey our thanks to these great ambassadors of you firm and if you have an employee of the month award there are not two more deserving members of your team to whom it should be given. Once again please convey our thanks to them both and let them know we have provided this feed back
- D and C Fairbrother
Had excellent service from Mark yesterday on a very difficult to change flat tyre on a old Ford Transit van. Thou difficult to change Mark stuck with it giveing excellent service. Would rate it 10 out of 10 Good Work
- R Martin
Great service, attitude and response from John Thrower this week when my car broke down. Many thanks
- N Brown
Just to say, Martin deserved at “10” for yesterday’s professional and friendly recovery of my RR to a garage in Colchester. Many thanks for the assistance.
- S Wiggins
I had the misfortune of my car braking down (Clutch issue) on Wednesday 22 August 2018. I phoned for AA assistance and one of your recovery vehicles attended in their place as they where to busy to attend in a realistic time. I was fairly soon after my initial request for help, contacted by your driver (Luke) mechanic to inform me he was on the way and his estimated ETA. A good start. He arrived as promised and I was greeted by a very friendly and competent young man. His cheery personality did not detract from his very professional attitude to his work. His task was not made easy as we were situated on a rough grass area. His duty of care for my car was obvious from the very time he arrived, and his detailed communication both with me and on the phone with your base was very helpful and reassuring. I make no apology for the longish eulogy as this young man was excellent and I hope your organisation appreciates him as much as I did. Thank you to him and to Hammonds recovery. Best regards
- C Tricker
I wish to thank Stuart for his understanding and caring attitude when he arrived today to collect my car and return it to Marshalls Ipswich. He was very professional in his approach. Please offer him my thanks. The motor mechanic he called upon for support was also a great credit to your company. Tell them the fault was a simple as a loose earth connection.
- P Norman
Your recovery driver Stuart pick myself and my car up yesterday at Copdock and delivered us both safely home to Essex. I would like to give him 10 plus for being a very friendly helpful person, most definitely would recommend your company to anyone who needed help with vehicle recovery.
- R Seaby
Hi this feedback relates to the vehicle recovery that Dan P did at Ipswich. It was a black VW Up! I would rate Dan a sure 10. He was really friendly, polite and did his job quickly and professionally, but without rushing me at all. There was time to ask questions and describe what happened to the vehicle before he prepared it for loading on the recovery truck. It was a pleasure meeting him. Thanks also to the call centre person who advised me Dan was on his way and gave me very accurate information about his arrival time. She was professional and courteous throughout.
- T Rout
Good morning Hammond Recovery Group Yesterday after being messed around by the AA, waiting 7 hours for a toe truck, they eventually decided to ask you to recover us. Your driver Rob Mason was excellent, he was polite and courteous , your vehicle was very clean and he delivered our car to our chosen garage and then dropped me back to our home. If you have an employee of the month I would recommend him. Please pass on my family’s thanks again.
- P Robinson
Hi. We broke down yesterday on our way to Southwold. We were meeting our daughter and grandchildren. Mark came to our rescue. So professional and courteous. He had us up and running very quickly. Cannot thank him enough. Well done Mark.
- M Cole
I would just like to leave feedback from the recovery I had on the evening of 2nd. Stuart recovered my vehicle from bungay back to my home in Ipswich. I would definitely rate 10 out of 10. He was friendly, helpful and professional. The whole experience from calling to arrange recovery to getting home was great. Thanks so much and huge thanks to Stuart.
- L Burrows
Dan P asked me to give feedback on my recovery today I was very happy with the service although had to wait 2 hours I gather that wasn’t his fault. Otherwise 10/10.
- K Moore
Had a visit today from John Thrower in response to our call-out for a breakdown of wife's car at home......turned out to be an electrical/starter motor issue which John was happily able to fix on the spot within a half-hour. Engine now seems to start up as it should, hooray! John's approach was friendly but professional and he went about sorting our problem with obvious knowledge and patience. Service overall : 10
- T Redman
The service provided by Dan P was very good. He was very helpful, polite, friendly and kept checking we were all ok throughout our journey back to Ipswich.
- G and J Blacker
On Sunday morning 2nd September, the Green Flag called for one of your breakdown vehicles to pick up our Toyota Aygo from Felixstowe seafront. The breakdown truck arrived and the driver was Matt Smith. I just want to say that he was a very helpful and pleasant man, and with all the traffic about that morning, he was also very cool, calm and collected! Thank you very much
- A J Westwood
I was recovered today by your driver matt smith. Just wanted to say how friendly he was and how easy things were! Definitley helped me out and would be good if my thanks could be passed on.
- O Tunstall
Excellent service from Luke today. Professional , courteous and personable. Good job ! Thanks
- S Whitehead
Paul attended my vehicle this morning. He arrived promptly, was professional, friendly and most importantly, fixed my car! If he lived in my locality, he would always be my first port of call for auto problems!
- D Burke
I just wanted to say Glen was absolutely fantastic when he attended our breakdown at Green haven campsite, Rumburgh. He was extremely polite and resolved our problem very quickly , allowing us to salvage the day. Thanks very much.
- J Keay
The other morning I called the recovery bundled in with my insurance as my Megane estate died on me. The helpline was excellent and speedy and gave me an estimate of around 40 minutes. Luke called to see exactly where I was and arrived considerably earlier than the estimate. He was friendly, knowledgeable and very helpful. Sadly he couldn't do anything with my dead clutch but got the car hooked up for towing to a garage near my home, thoroughly and professionally briefed me on how to 'be towed' and, once we had parked the car up and I'd taken my belongings out of it, gave me a lift home. Really excellent service, thank you Luke; it was almost a pleasure to break down!
- M Crame
Martin and Glen have just recovered my father’s Range Rover from a ditch near Fressingfield and we cannot praise them highly enough. They were incredibly quick to the scene and took charge right away, knowing exactly the right course of action. The car was virtually on its side in a six foot deep ditch yet they recovered the car quickly, with all but no further damage. It took them just over an hour and they were obliging to any problems the recovery caused to traffic, even letting the school bus through. Once again, they were fantastic in carrying out the recovery.
- C Davidson
I'd just like to say how helpful Bill was when he attended the VW Fox with the jammed ignition yesterday evening. I'd definitely rate the service he provided as very good and on the 'green man' end of the service scale. Thanks once again Bill and thank you Hammond Recovery.
- C Harrison
You driver, 'Dan P', carried out his job in a professional manor, right from up to date information on estimated arrival time, to introducing himself when he arrived and the easy collection of the vehicle from a not very easy position to load it from, all of which he did easily with the bear minimum of disruption to other road users. The vehicle was transported safely to the garage and Dan was friendly and helpful at all times. I would like to thank you for your help, and if transportation should ever be required again in the future, I hope that myself or my work colleagues receive the same professionalism that your driver Dan showed.
- M Osbourne
I just wanted to say that your recovery chap Martin has been superb today. Great customer service and he made the whole experience of being recovered more than bearable! Seriously though, a really good guy, will recommend to my friends for sure.
- E Orford
We couldn't have been more pleased. The recovery vehicle found us - not easy - within 30 mins of our call to Volvo Recovery. The operator, Dan P, was polite, friendly and reassuring. With no fuss the vehicle was loaded up and we, plus our pet dog, were assisted up the ladder to the cab. No mean feat as we are both in our mid seventies. We were then taken to a central Volvo garage where the replacement tyre was fitted within an hour. It was a very stressful time, as we were many miles from our home base, and staying at our holiday caravan in a rural area.
- M Cavanagh
Had to just drop a line to say a massive thank you to Mark who came out to me in Ipswich. I had had a very stressful night shift followed by car tyre broken even though it said he would be with me at 9.55 he arrived shortly after 9, didnt make me feel like an idiot for not knowing how to change a wheel and sorted it very quickly so i could get home to bed what an amazing man thank you so much
- E Harris-Smith
Further to the recovery of my vehicle this morning carried out by Danny P, I can advise that Danny was very professional and provided a good service.
- O Passmore
My Suzuki Wagnr was recovered by Martin this evening from the A12 between Farnham and Gt Glemham. I am a woman driving on my own so I was very relieved when he arrived in much less time than the breakdown service told me to expect help. He was kind and friendly and very efficient. As the A145 from Blythburgh to Beccles was closed he had to take the back roads to my home. While driving through Ringsfield very cautiously on the narrow road the nearside part of the windscreen hit an overhanging tree branch which shattered it. At no time was Martin driving too fast for the road conditions and he was situated correctly in the road. He was in no way to blame for the accident that occurred. I would like to pass on my thanks for his help and kindness in a rather stressful situation. With regards
- C Blanchard
I would like to say a big thank you to Dan P for his help when I broke down last Wednesday on the A14 near Ipswich . He was very reassuring, friendly, courteous and professional. He delivered me and my car safely. I would rate the service 10 out of 10. Once again thanks
- S Birt
I was collected by your driver Stuart and can say he is a great guy and rate him 10 out of 10. Please thank him for his speedy work and recovering me safely on Friday evening.
- N Palmer
Thank you for a good service on Saturday morning Luke is a knowledgeable helpful and friendly part of your team Once again many thanks.
- M Taylor
Just to say thank you very much for such a prompt response this afternoon to our home start issue with my wife's car in Mellis. Your operator Mr John Thrower was very professional and helpful. Thanks again and kind regards.
- D Ball
Hi I'm just dropping a line to thank Martin who recovered me this morning from Morrison carpark at Beccles. Martin was very professional and helpful from the time he picked me up right through to when he dropped my vehicle off . If I ever am in that position again be sure I will ask for Martin. Thanks for your promptness
- J Spink
Just a quick email to provide feedback on the recovery of my Audi A6 on Saturday. The driver of the recovery vehicle was Kevin, very kind and polite chap, fantastic service. Many thanks
- N Goulding
Just wanted to drop a quick message to say a huge Thankyou to Hammond Recovery & specifically Kevin who came to my aid when my Vauxhall Vivaro van broke down on Friday. I was very stressed & was very tired too after a busy day painting & decorating but I was found & returned home within an hour of calling. Again Thankyou for such a fast & reliable & stress free service.
- M Williams
I am leaving a feedback score of 10 for Stuart who recovered my broken down Fiat 500 rom Woodbridge to Lowestoft as i was stranded miles from home. He was professional, friendly and a great example to Hammond Recovery. Many thanks to him for his help.
- P Howard
I am leaving feedback the service provided to me by your driver Bill Potter Monday morning when my battery was flat. He was excellent, and went and collected the new battery and replaced it for me. I would score him a 10+if I could Hope this gets back to him, Thanks.
- S Taft
Thanks very much for transporting me and my VW Sharan from Southwold to Lowestoft. It was an excellent service, super efficient, and Stuart the driver couldn't have been more helpful and informative. 10 out of 10
- W James
Had great experience with Bill on Friday evening in Ipswich. Beat arrival estimate time by at least 20 mins very quickly diagnosed issue, had all the right equipment as was courteous and pleasant to deal with. Thanks Bill!
- E Bradshaw
Just a quick e- mail to pass on my sincere thanks to Matt Wright. I suffered a breakdown yesterday at rush hour just before the Orwell Bridge. Matt turned up well in time of the ETA, and IMMEDIATELY identified the problem. He had my car up and running in no time. His service was first class as was his fault diagnosis and subsequent. Highly impressive bit of work, please pass on my deepest thanks.
- S Starkings
I just wanted to thank Mark for all his help in getting my car back on the road tonight. I received a call from Mark very soon after speaking with Direct Line rescue. He got to my car fairly quickly & soon checked my car over finding the problem & producing a fix which cured the breakdown & enabled me to drive home. Mark also gave me details of what the problem was & recommended that I get my garage to check the sensor that caused the issue. Overall a 10/10 experience
- S Cole
Many thanks for the service provided. All of your employees that assisted us (initial callout, loan car drop off and Dan.P who recovered it back to Leamington for me where friendly, helpful and arrived in good time. 10/10
- R Strand
Just wanted to say a big thanks to Karl, who recovered my Honda today. Excellent service.
- W Crawte
1st May 2018: My Jaguar had broken down and I called AA assistance to Westleton Suffolk. The AA patrol were no help and referred the vehicle to the village garage who diagnosed the fault as requiring manifold removal = AA Relay tow home. 2nd May 2018: I called AA Relay and your engineer Glen arrived to assist. He inspected vehicle and was prepared to attempt repair. After investigating various possibilities he correctly diagnosed fault and car drove home to Cambridge area like a dream and has been good as gold ever since. I can't commend too highly Glen's application, knowledge, civility and good nature throughout and I consider myself very fortunate that he was allocated to my case.
- P Lorman
Hi there, I was rescued a while ago by your recovery driver Karl. I cannot commend him highly enough, he was calm, knowledgeable and extremely helpful. Definitely 5*'s Thanks Karl, you saved my bacon (and my car!) Excellent service Hammonds
- C Richards
Would just like to say a big thank you to Martin who was one of the two breakdown men who brought us home on Bank Holiday Monday from Norfolk to Surrey. We would certainly rate him 9/10 on your Scale. We didn’t get the name of the second driver but he was just as good. Both very efficient, polite and courteous.
- Mr and Mrs Cooper
I would just like to say what a great service we had provided by Karl this evening on our 2nd recovery this evening following the earlier botch up. Karl collected us and our car from Kwik-Fit, Lowestoft and took us home. He was very pleasant on the journey and the truck was lovely and clean.
- H Oliver
You asked for feedback. I broke down on 7th May (Bank Holiday). My Breakdown service ( Britannia Rescue) alerted your service . Your vehicle , driver Mark Tidman, arrived within the estimated time and quickly assessed the problem - the oil filter which had been recently changed and the sealing ring had been ‘nipped ‘ on refitting causing loss of oil. He carefully refitted the oil filter and inspected it for tightness allowing me to return home without any further problems. The whole job was carried out quickly and without fuss. I rate the service from Mark and your Company first class – rating 10. Thank you,
- P Barnes
Good afternoon, I would like to rate Martin a 10/10 for his service provided following our collision on Sunday 6th May. He went out of his way to help us get back home after our car was rendered immobile. Many thanks to Martin for his help.
- T Allen
I would to leave massive 10 feed back for Stuart He was helpful and professional in his job Nothing was to much trouble for him Once again a massive 10+ for Stuart Many thank to your company for your help
- Mr and Mrs Marshall
We had a burst tyre whilst at the Ipswich Hospital and would like to say how much we appreciated the prompt arrival and help given to us by Karl - who took the car and us to Kwik Fit making sure that the wheel could be done before leaving. We would certainly give him a 10 for the service he provided Many thanks
- K Adams
Mark came out to me tonight 6:30 to help with my Mazda 2. he was excellent, very professional and thorough, could you thank him again from me Cheers
- M Heath
I was attended at the roadside by Luke, who couldn’t have been more helpful. He quickly diagnosed the problem and arranged for my car to be put on a low loader and taken to your yard overnight. He also drove me home. Your receptionist also went above and beyond the call of duty in trying to get my car transferred to a garage that could repair it. She made three calls and persuaded the third garage not only to take the car but to work on it promptly when they were extremely busy. Both your employees did your firm great credit. Please thank them specially from me for their good work. You obviously have a good training scheme in place for customer relations.
- C Trevor
10/10 for very quick and excellent service from Dan.P. My husband phoned and within a short while Dan had arrived at our house.
- J Ward
Hi guys Warmest thanks to Paddy for Today with my Jeep Renegade Top man top service
- I Vernau
Hello Just wanted to share some feedback regarding our recovery yesterday with Rob A. Rob was fantastic, 10 out of 10! Very friendly and helpful. Thanks for the brilliant service.
- D Nash
10/10 Paul was great, he located the suspected fault and called recovery. Very professional and helpful.
Many thanks to Luke for arriving at my car in double quick time. He was friendly and confident and put me at my ease. He managed to get my car started when the security system failed me and imobilised my car. I was impressed and relieved. I could then enjoy the rest of a sunny day with the Grandchildren and get them home safe and sound. Well done Luke, keep up the good work.
- R Stubbington
We had a driver named Karl who was polite, efficient and a pleasure. He made the whole process easy. I give him 10 out of 10. Thank you Karl and enjoy your holiday next year
- B Agal
Just a short message to say thanks for recovery of BMW motorcycle to Norwich BMW. Andy French was prompt and professional. I have collected the bike with new tyre, Many thanks
- J Golder
Just a note to say how fantastic the service was today from Rachel and Martin – Rachel answered the call quickly, explained the whole process really simply and was very efficient in arranging a car transportation from my Home address to HA Fox in Norwich. Martin and his colleague were very polite, courteous and took great care not to drive over the garden in recovery of my vehicle. Great service with a smile – keep it up guys and would definitely recommend.
- R Austin
I would score ROB.A as number 10 (Good). Very efficient.
- A Snelling
Just wanted to say thank you for the great service this morning. Rob A collected my Discovery from Wrentham and was extremely helpful and professional. A huge credit to your team. Please pass on my thanks Very grateful
- H Warnes
Hello I would like to say a big thank you to Karl for supplying a 10/10 Service he picked me up on the A12 in my transit recovery truck. This chap was kind and caring and really knew his job and what needed to be done. Anyways thank you Karl would be quite happy to have you recover me again if needed but at the same time I hope I don’t need to be recovered anytime soon Kind regards Harrison
- H Bailey
Hi, I don’t normally leave feedback but on this occasion I have to. This morning I had the need to call for recovery after stupidly locking my keys in my car. When calling the breakdown people, spoke to a lovely lady who’s name I’ve sadly forgotten, she was polite, friendly, sympathetic and extremely helpful. If you could find out who it was please thank her on my behalf. The lady told me someone would be with me between 60 and 90 minutes. Within about 45 minutes a gentleman called Luke arrived at my location. I explained what I had done and he said he’ll do his best to get me into my car. I was feeling like an idiot for doing such a silly thing but Luke was understanding, friendly, polite and put me at ease. He explained what he was doing and why, which made me confident in his ability. He tried using the airbag and hook to unlock 2 separate doors from the inside with no success, he asked if I had dead locked my doors, I did not know what this meant so he explained and at no point did he make me feel stupid for not understanding anything. He then in my opinion went above and beyond to try and hook my keys from the parcel shelf to the back seats to try and push my unlock button which he succeeded at. All the time he was there he had a happy positive attitude and failing wasn’t an option. You are lucky to have such a warm, relaxing helpful person as Luke on your team. Please pass on my thanks to him for all of his work today it was very appreciated.
- M Jones
Luke was extremely helpful, prompt, competent and reassuring when I needed help . 10 out of 10.
- M Lauret
Hi, Martin recovered my ford focus this evening and he was brilliant. He called 30 mins before arriving on site so I could stay inside as long as possible rather than wait in a deserted car park. In fact we rendezvoused at the same moment, so perfect timing! He was pleasant, jolly and very professional, not to mention super efficient at loading my vehicle. He confirmed where my vehicle was going and then made sure I got home safely. Can't fault him. Everyone needs a helpful Martin when things don't go right and I got mine! 10/10.
- U Brown
Hello We had a man come out today to recover one of our vehicle’s called Dan P; He was lovely and friendly on arrival very happy and smiling. He was also very polite and made the recovery for the van easy even though he wasn’t able to get it on his lorry we have just had the second man turn up now. Thanks for your service, and helpful/friendly employees, a 10/10.
- A Taylor
Karl is 10 out of 10. Very accommodating, provides good service.
- E Magante
With regards to the breakdown service we received from your company we are pleased to say it was a great service and we would recommend you. The receptionist booked us with ease and prompt pick up given. The driver Luke who moved our van in our small cul de sac , did so in a calm and confident way. He was polite and professional and a credit to your team! Thank you.
- J Faulkner
Dan P was the driver. He was prompt, friendly and business like. I would give him 10/10.
- S Burnett
Just a little email to give you feedback on Martin who has just recovered my Land Rover. After waiting over five hours for the RAC to it was a welcome sight when Martin pulled up, I totally understand the delay was in no way the fault of the Hammond group and I will be following up with the RAC the appalling customer service I received from them. On a much brighter note Martin was helpful, cheerful and made the process of being recovered almost enjoyable!! He was absolutely outstanding and all recovery drivers should be like him, he easily qualifies for a twelve out of ten. Please pass on my thanks to him.
- D Scholes
I cannot thank Karl enough for the speed at which he arrived, which was way ahead of projected time, and then how he just seamlessly hooked up my car and loaded it before being brilliant with my elderly mother helping her into the cabin. He was so kind, sympathetic to me after I made such a stupid mistake, and then dropping us off at my parents before taking the car to my local dealer. Even then he took the trouble to call me to reassure me that he had delivered the vehicle and that they would be taking care of it from now on. He was a credit to your company and such a reassurance on a frustrating day. If I could score him more than 10 I would !!!
- A Watkins
Just wanted to say how brilliant Rob A was tonight. He collected our broken down X5 on his lorry. Expertly drove into our little cul-d-sac, unloaded and got our car into the drive. Which is difficult enough to do when driven in let alone winched. Rob was so helpful and could’ve easily dropped our car up the road, but he wanted to make sure it got onto our drive. Thanks again to Rob 10/10 service.
- Z Rafferty
Martin Recovered my Ferrari yesterday and was faultless in his attitude, friendliness and care taken. Thanks.
- H Tomlinson
We were very pleased with the service Paul provided, and we give him 10
- J Cole
I broke down today and was lucky enough to get Andy French. He was an absolute gem. He made my stressy situation a lot more bearable. He deserves some credit that's for sure.
- N Champman
Dear Sir/Madam, just a line to say thanks for the excellent prompt service with the recovery of my vehicle by your driver KARL this morning. I travelled in the cab of the recovery vehicle and found him to be a calm responsible driver.
- J Williams
Just a quick email to say that the service from Dan who picked up my car was excellent and that he is a credit to your company thank you.
- C Grunbaum
I wanted to comment on the service I received from your driver Paul today. I would rate the service he provided a 10 (there is no option for 11-very good!) He was excellent and a real asset to your company. Please pass on my sincere thanks for his help.
- J Green
Hi to Head of Customer Services at Hammond Recovery. I, through my Lloyds Bank, have AA membership and over a lot of years have rarely had the need to call out the AA. However this week having agreed to take 2 friends and all their luggage to Thorpeness for a few days….my car decided to misbehave. I managed to drive for 3 hours from home to Thorpeness with the car making some weird noises. Having arrived safely! I contacted the AA via Lloyds. The person that actually turned up was Paul. He was excellent in assessing the situation, checking the car and coming for a test drive with me whereby we thought that the problem was solved by some loose plastic covering underneath the car that needed cable ties. However towards the end of the test drive the weird noises resumed and Paul was quick to assess where it was coming from and that the problem was a corroding mud shield on the rear wheel disks. I was so relieved that the problem was solved as I was expecting my holiday to be ruined and the car being taken away to a garage. The next day in trying to get into my car, the key fob decided not to work and the car’s entire alarm system started to go haywire, refusing to go off even when the car was being driven. Once again a call to the AA and this time Glen came to the rescue. He thankfully carries spare car fob batteries and once he replaced that all was in working order. Even though the key fob had a new battery only a few months ago. So peace and quiet was restored to the holiday complex and I could drive home without the hazard lights on and an alarm sound for 3 hours! Needless to say some careful consideration is being given now to replacing the car. However without the AA (Hammond Recovery) my holiday and homeward journey would have been a nightmare. Extremely professional, knowledgeable and caring staff came to my rescue. Please pass on to them my appreciation and best wishes.
- C Meade
Just want to say a big thank you to Simon and Paul who came to my hone via AA Homestart. They were polite, professional and got me started very quickly. Simons knowledge in particular on vehicles is exceptional. I rate this service 5* and above average.
- L Okeffe
Just been recovered by your driver Dan and he was great. Fast service and polite and very friendly a credit to your company and the AA. Thanks.
- D Pearson
I would like to say big thank you for your driver Dan P. - today's assistance provider. He is very helpful, kind person who makes my stressful day much easiest. Thank you.
- E Lech
Very pleasant and efficient driver (George) . Got us home with the minimum of fuss . 10 out of 10
- Post Office Stores
Dear Sir / Madam, The recent recovery of vehicle EX07MJY Skoda. Simon responded in a timely manner and was very helpful in explaining his diagnosis of the problem and possible avenues for repair of the vehicle. His assistance was valuable to me. His manner was welcoming and pleasant and his knowledge is proving to be accurate. 10/10 Martin came to recover my vehicle, which after a reschedule, (Service centre advised me of the situation in a timely manner, very pleasant and gave me options, well done.) by chance his drop off and pickup were 50meters apart. He worked well with his previous recovery and we were loaded ahead of schedule. He helped deliver the vehicle to exactly the right place on my drive. Polite, pleasant manner very professional. 10/10 I hope I don’t have to be recovered anytime soon, but if I do this team is tops for me. Thank you for your service
- J Ruff
My vehicle was picked up on bank holiday Monday for repair work after it was hit while parked in Ipswich. We always hear about bad service but no one comments on good service so, I would like to say that Danny who arrived to pick up my vehicle was friendly, polite and helpful.
- J Ghignoli
Thank you Karl for giving us a 10 out of 10 service. We very much appreciate everyone who came to our aid on Tuesday, and a big thank you from Moss and Fen, the dogs. Fen also says thank you for lifting me out of you big truck.
- Mr and Mrs Ridgway
have just been towed after breaking down on A12 with clutch going on car towing caravan, with green flag communication was excellent quick recovery of both vehicles also recovery driver was great and very helpful, his name Dan P. service was a 10. Thanks .
- Mr Croll
To whom it may concern John Thrower came to a callout on Tuesday in Beccles. He arrived really quickly and he resolved the problem in no time I would highly recommend his services.
- M Mchugh
Dear Hammond Recovery Motor Group I am just writing to express thanks to the very professional service provided by Andy French. My Vauxhall Astra broke down at Ipswich hospital. In spite of the cold and driving rain Andy was thorough and efficient. I give him 10/10 for his care and professionalism.
- J Gilkes Romero
Stuart provided an excellent service which I would rate as a 10.
Hello I just wanted to let you know that I am really impressed with the recovery service I received yesterday. Dan P. was really helpful and reassuring. He stayed in touch to let me know he was on his way, made sure I was warm, safe and comfortable in the van and he worked quickly to get me to the tyre centre and so back on the road. Not how I had planned to spend my morning but made a little easier by excellent service. Thanks Dan!
- T Hudson
My Mercedes 220 estate was recovered today by your driver, Stuart following AA visit. My wife and would like to express our thanks to Start both for his rapid and professional manner, made even better by his happy demeanour! Hammonds- you’ve got a great guy there. Many thanks Stuart.
- Mr and Mrs Stephenson
I would just like to thank you for the excellent service I received on Saturday morning. Also many thanks to Glen for his help in getting us on our way by going to Lowestoft to get the new part.
- D Redman
Hi, Had Dan as my driving this morning - was excellent ! Sound bloke and lovely to chat to whilst also being helpful. Obviously was waiting a bit but didn’t mind after the service I got. Cheers Dan.
- V Lagos Colombel
Good morning, I just want to leave feedback that I cannot fault Dan who recovered my BMW on the A12 a few weeks back. Solid 10/10.
- K Barnbrook
I was attended by one of your mechanics today at Wilby by Mr P J and I can’t read his surname who was very helpful and fixed my car so that I could drive to the nearest garage to which he followed me.. I understand you have a points system and I would like to give him 10 out of 10 for his service.
- E Macarty
Speedy response and capable, knowledgeable engineer - 10/10
- J Middleton
Many thanks to Mike who came to recover my vehicle last Friday night on the A14 - I was stranded on my own in the dark and he offered reassurance, a very professional service.
- M Lysons
Martin 10/10. Service was efficient and very polite. Many thanks
- S Whomes
Dear Hammond Group, I would just like to say that Karl could not have been more helpful and efficient in recovering our car from Ipswich to Sheffield earlier this week. I would give hime a big 10 out of 10 on any scoreboard.
- J Thatcher
Good afternoon, I would just like to say thank you to Dan P your recovery driver who assisted me yesterday. He had to deal with picking up my lwb van from my drive which is right on a junction with buses passing every 10-15mins. He could see he was going to block the entire road and also block neighbors drives so he spoke to them to see if they needed to go out. He worked swiftly and caused very little delays for anyone and should be complemented on his work.
- R Handley
Excellent service just now from Mark
- S Harbord
Glen did a great job on getting my MX5 back on the road today. Glen checked every option with the starter motor before tackling the immobiliser system which, with my permission, he ripped out completely. This took much longer than his schedule allowed but he’s clearly not the sort of bloke to give up without completing the job. I’m really grateful for his persistence and happy to have the car going again.
- M Clarke
We had Karl Cook recover our Citroen c4 this morning, just like to say what a friendly man he was very helpful and took time to explain to our daughter what he was doing, was also 3/4 hr ahead of schedule good service thank you
- K Fenn
George was a star when he came to rescue me. (Puncture, Toad Hall, Swilland, last week, PX13 UKV) Kind, courteous, reassuring, efficient, friendly, careful are all words that come to mind. Please give him a pay rise. He is a gem.
- C De Cordova
I am emailing to provide feedback on Stuart for an excellent recovery service last Saturday 14 April. He came out to recover me and my BMW motorcycle, which had a failed clutch, from Southwold to my home address in Framlingham. Thanks to some administrative incompetence at the RAC emergency centre, I had been waiting hours by the time Hammond’s was given the job at short notice, which I believe was subcontracted through Kerleys. I was therefore not in the best of moods but Stuart’s cheerful arrival, can-do attitude and great customer service immediately lifted my mood and turned an otherwise rubbish day into an enjoyable experience. Please pass on my thanks to Stuart, who really did go the extra mile by pushing me up the drive into my garage! I would happily recommend Hammonds recovery anytime.
- A Noble
Hi Very please with the service by Dan today. He was 10/10. Tiny rural lanes to negotiate which he did with patience & professionalism. He also got my car to the dealer safe & sound. Thank you
- S Tansley
Hi, Martin recovered my ford focus this evening and he was brilliant. He called 30 mins before arriving on site so I could stay inside as long as possible rather than wait in a deserted car park. In fact we rendezvoused at the same moment, so perfect timing! He was pleasant, jolly and very professional, not to mention super efficient at loading my vehicle. He confirmed where my vehicle was going and then made sure I got home safely. Can't fault him. Everyone needs a helpful Martin when things don't go right and I got mine! 10/10.
- U Brown
Hi. Just wanted to say how brilliant Rob A was tonight. He collected our broken down X5 on his lorry. Expertly drove into our little cul-d-sac, unloaded and got our car into the drive. Which is difficult enough to do when driven in let alone winched. Rob was so helpful and could’ve easily dropped our car up the road, but he wanted to make sure it got onto our drive. Thanks again to Rob 10/10 service.
- Z Rafferty
I’d like to say that George was fantastic on his recovery of my car and taking it to the garage. George was very friendly and reassuring and very fast and efficient at getting my car on the lorry from an awkward position in the drive to the garage for repair and gave me a lift. A definite 10 out of 10 a great person and very good at his job and I thank George very much.
Just say your response to my call out on Monday night was excellent and your driver George handled it very well indeed! Rate 10/10.
- C Haysom
I had a vehicle recovered on Monday, under the Green Flag scheme, from Suffolk to the North West. Danny attended very promptly after the call to Green Flag, and I would like you to pass on my thanks for an excellent service. He assisted cheerfully with a difficult lift of the immobilised vehicle (it had a very low ground clearance) and he faced a long journey with interminable roadworks. He made contact with the destination garage en route to ensure the vehicle was delivered safely after a 7 hour trip, well after the garage would normally have closed.
- N Bennett
Just wanted to pass on my thanks to Martin for recovering my car, and taking me back to Gt Dunmow. Very well driven. Clear explanation of the need to stop to ensure Tacho regs not broken. Very courteous and professional. Just what was needed after an unfortunate 4 hour wait, despite advising AA that I required a recovery, but still being sent an initial (non-recovery) van,just for “assessment”, as is their “policy”!! Thanks once again.
- R Pearce
Simon - Many thanks for the prompt and courteous service provided earlier today, coming to the rescue. An excellent example of how to make a difference.
- S Banthorpe
I would just like to say how pleased I was with Karl Cook-he provided excellent service. He also gave me some very useful info. Tel him that I have the car booked in for the replacement of the rear discs and pads tomorrow-and also releasing the seized handbrake cable.
- R Kemp
Just wanted to say a huge thank you to Glen for fixing our car over the weekend, we broke down Saturday and glen sourced the part and returned to fix the car and get us going again Sunday. We cannot thank you enough as recovered with my wife who is wheelchair bound is extremely difficult. He went the extra mile to ensure we were back on the road.
- J Fogharty
Karl Cook demostrated that he was a credit to his company - exceedly polite, concerned and very efficient all the time. Once again, THANK YOU Karl
- R Goddard
When I was used the recovery services on last Sunday, The driver Mr. Martin was very polite and very helpful and did the fantastic job for me. He is extremely good and knowledgeble what he is doing. I am very appreciating his services.
- S Chacko
With all the chaos of the weekend and being told "a minimum of 4 hours for recovery " by the rac it was great that Hammonds were able to come out in less than an hour. The driver Robert was politely helpful and friendly ,when jump starting failed , he was able to load the Range Rover on to the lorry despite being at a tight angle and with little space. Once on the trip home of an hour and a half passed by , seeing the volumes of snow and abandoned vehicles along the route, it was nice to be in the passenger seat. Would not hesitate to recommend the company and driver in the unfortunate circumstance of needing a breakdown truck.
- Shaun W
I just wanted to extend my sincerest thanks to Glen, who revived my water-logged engine in under an hour this afternoon. Even though I'd somehow managed to fill in intake of my focus with a litre (or more!) of filthy water, which by Glen's own admission would have been 'biblically lucky' to get going again, through sheer determination he managed to sort a nearly-knackered motor at the roadside. Massively impressed at the speed of response, professionalism and job that was done. Please pass on my thanks - that's one damn fine mechanic, who deserves some recognition.
- W Emmens
Just a quick message to show my appretiation of the service I received from Martin this evening, extremely efficient in loading and unloading my vehicle and an absolute pleasure to chat to on the 20 mile journey home, a real top bloke and an asset to your company.
- T Byrne
I'm very pleased to give you some feedback on "Danny". Having managed to loose my only car key in Coes of Ipswich yesterday I'd hoped against hope that it would turn up today. Sadly it didn't so I contacted the AA who finally agreed to relay my car to Donalds Volvo of Ipswich. It was all set up for them to collect the car at 12.20pm and the driver texted me he'd arrive at 12.25pm. Then I received a call from the AA HQ to say their driver "couldn't tow the car if the key was missing".. and they'd "have to organise a "lowloader"". An hour later they notified me that "Hammonds would be with me by 3.30/4.00pm... Clearly there was nothing I could do but accept the situation. At 2.25pm Danny rang to say he'd with me before 3.00pm and we discussed exactly where my car was and the access. Sure enough Danny arrived on the route we'd talked through and reversed into the store car park. We managed to get a car moved and my car was swiftly loaded and secured on your truck. I set off before Danny thinking I knew the best route, only to hit traffic, and arrived ar Donalds, less than a mile away, to follow him into their car park. A bit of manoeuvring and Danny found space to offload my car where it will remain till Volvo send out a key -probably Tuesday or Wednesday! I signed Danny's papers and let him get on his way by 3.45pm - basically before the AA had scheduled him to arrive!! 10/10
- J Whittaker
Glen attended to deal with a puncture yesterday. His cheeriness and professional manner despite the inclement weather was much appreciated. I have no doubt he is the type of employee who is likely to go above and beyond 'the call of duty' if he thinks he can be of further help. He is a credit to your company. Many thanks,
- Andrea & Ian T
I used you guys last Tuesday. The guy Martin who attended was a diamond. Considering the conditions he managed to get my car loaded from a not so easy angle without any problems. He was a pure gent and very helpful. 10/10 for the service
- C Reynolds
Quickly assessed the problem area and soon had it started. Nice guy, nice job. 10 out of 10. Thanks.
- A Copping
I would just like to say that I was recovered today by Karl cook and the service that he gave was second to none. He was polite and the relief to see a friendly face was brilliant. Please pass on my thanks to him 10 out of 10.
- J Taylor
I would like to thank you for an excellent service,fast and organized recovery and very good communication between you(office and driver Karl) and me. Karl came to my address shortly after you called me to let me know when he will arrive. Karl was very professional and confident in what was doing, everything was smooth. A very friendly person and an experienced recovery driver👍 ********** 😉
- C Gradea
Definitely 10 out of 10 or better
- B McNamara
Had a call out to a Blue Renault trafic van and although I waited over 3 hours for pick up the chap you sent Mikey Lysons was very good and quick to get the vehicle on and off to its destination. He has a great approach to customers even though he was under what seemed like a lot of pressure, he was friendly and made up for the 3 hour wait with a good sense of humour. 10 out of 10 for his customer service.
- Mr Jones
Your driver Dan P has asked me give feedback regards the recovery today. Dan was initially apologetic for being late. This wasn’t an issue for me, other people had a greater need. He was friendly and helpful and a pleasure to talk to.
- P Freeman
Just wanted to say thank you for helping me out yesterday in Woodbridge after my Audi A4 would not start. John Thrower came in good time and installed a new battery in quick time and I was on my way again. I’d rate him 10 out of 10 for expertise and service so much appreciated.
- K Anderson
Hi , I just wanted to pass on my thanks to you and my recovery driver today (paddy) He was professional and generally a nice guy to deal with , I just think it's important to tell people when you get good service as most of the time people only want to complain Many thanks for all your help
- M Hardy
My vehicle was recovered earlier this afternoon and taken from Beccles to Norwich by Karl Coalt. I would like to give a positive feedback for Karl of 10 he was very capable efficient and easy to communicate with and delivered me and the car in a safe and timely way.
- L Meadows
10 out of 10 for Simon and his help today swift efficient, cheerful. What more could be asked? Thank you Simon
- K McLean
I would again very much like to thank the very lovely Karl Koot for rescuing me, my dog and my Leaf yesterday. I was amazed at how quickly he came, he firstly made sure I was warm, saying to get into the cab that had been nicely heated up, whilst he dealt with the car. Then on dropping me off he saw how worried my Mum was, he immediately said all was ok and gave her some eggs which was a good distraction! My parents are elderly and hadn't been able to do any shopping and they had just run out of eggs! Having got myself into a bit of a panic, I really couldn't have asked for a nicer chap to come to my rescue. He was most thoughtful, friendly and polite.
- L Denning
Just wanted to say I had my vehicle picked up this morning by Dan P and although its extremely cold and unpleasant he was very happy and helpful. Many Thanks for the great service.
Just wanted to pass on our thanks to Simon for the service provided when he was called out by Britannia Rescue to help with my car on Saturday. He sorted the probably quickly and efficiently.
- Mrs Howes
I just wanted to say what a fantastic team member you have. I believe he came from Halesworth, and his name was Karl my partner unfortunately had a accident in his BMW in the bad snow yesterday and he was so helpful, prompt and just a very lovely person :) especially in the weather! So thank you.
- K Hepplethwaite
Just wanted to say a massive thanks to George who pulled me out of a snow drift last night on the B1120. It wasn’t the easiest or most straightforward of recovery but he persevered and battled against the awful weather conditions and got me out safely, a total professional who gave me clear instructions and put me at ease. He’s a credit to your recovery team and a 10 out of 10 service from start to finish. If you’re able to pass my thanks onto George that would be appreciated. Kind regards,
- C Forder
Excellent Driver. Recovery well executed and driven. Thank you so much. I am so grateful. Both car and I arrived safely at John Banks, Ipswich. 10 out of 10.
- M Carter Campbell
Just a quick note to say "thank you" for recovering my vehicle yesterday. Your operative, Karl Cook, was exceptional - I couldn't fault the service provided (10/10).
- M Bowser
Just a quick email to thank Simon for being super fast and friendly in the freezing cold on Monday. He came out on an AA call to change my flat. Thanks!
- M Pothier
Martin came to our rescue having slid into the kerb last night on the A143 on roundabout Rendelhend. He was there as quick as could be under the circumstances. Efficient under icy temperatures. And got us and our car home safely even helping us out with all our stuff. Thank you Martin. Definitely 10 out of ten – or even eleven out of 10!!
- Mr & Mrs Hobbs
I would like to give some feedback on my recovery driver Martin, who recovered me yesterday evening. From start to finish he was polite, courteous, friendly and professional. He called twice whilst I was waiting to give me updates on his ETA. I do not feel he could have done anything further to improve the service provided, 10 out of 10.
- M Fiddaman
Hi, I just want to say how thankful I am to your staff, can't remember names, but the first young man who came out was very professional and called for a tow truck, and put me at ease. The tow truck driver, I think was Dan or Dave, based at Rendlesham did his utmost in helping me, not only transporting me home but also making sure my vehicle was manoevered into a safely parked position and that I was OK. Please pass on my thanks to these guys, they are a credit to your company,
- M Macloughlin
Fast, efficient, pleasant - exactly what is wanted.
Simon was excellent.Couldn't have been more helpful.Thank you.
- T Cumby
We had Stuart as our driver, he was super amazing. As 2 ladies on our own can be a little nerve racking but he was such a gentleman made us feel safe and at ease. Amazing guy! Great sense of humour no awkward silence. Thank you for such a fab service Stuart really are amazing!!! ☺☺☺
- Suzy and Sam
Just commenting on your driver who came to help me when my vehicle broke down. I would rate him a very good 10, he was very friendly and arrived within the time that I was given.
- J Attwood
Simon came out to my workplace to change a wheel on my car as I had a flat tyre. I can only commend the polite, friendly and professional service I received. A definite 10/10. Many thanks.
- S Harris
Simon was very cheerful and efficient
- J Rogers
Driver was very good, he was polite, formative, friendly and caring about the situation and our safety. 10/10
- P Stenton
Hi, just a short email to thank you for getting me started this morning Andy French was excellent, arrived 30 mins sooner than I was advised resolved battery issue quickly, checked it was just the battery - checked I could drive away, checked where I was going in case battery failed was extremely polite good service
- D Manning
Your recovery man Simon came to me this morning. I was very impressed, a lovely young man who came across that he new exactly what he was doing. Very helpful, and polite. A pleasure, Thank you Simon for sorting my car out.
- B Tatam
Very good work, promptly arrived and back on the road again quickly.
- G Bond
I just wanted to express our thanks to Martin who recovered our car from the pothole damage at Metfield Airfield last night where two tyres had been damaged. Martin was absolutely fantastic, putting us all at ease, and quickly getting us home. He is a credit to your company and made the whole episode more bearable. Our sincere thanks to a very professional and helpful guy.
- R Holmes
very pleased with the service well done Dan very courteous
- R Simpson
We received excellent service from your company during our recovery from the A14 on Wednesday February 7th. We had to wait quite a long time for Andy French to pick us and the car up, but we understand that it was for operational reasons. Andy was excellent and gave us great service. Many thanks
- T & H Bailey
Pleased to advise you all that the service given by Andy French was excellent . Sorted the problem quickly and professionally.
- K Barker
I would like to thank you for all your help provided to me by John Thrower and his colleague John this morning in relation to my broken down VW Polo. The service provided was perfect an although the car still needed to go to a garage a very stressful situation was made a lot better by your efforts. 10 out of 10 service and although I hope I will not need to call for breakdown service again, if I ever do I will certainly be using your company going forward.
- N Lewis
I just want to say a big thank you to your recovery driver, Paddy. He was a complete star on the day, called and said he would be with me within 10 minutes and he duly arrived on time. He already had the recovery lorry in position when I got down from my office and we were up and load and on our way in no time. Paddy is extremely professional and courteous and is a tremendous ambassador for your company. Thank you very much Paddy.
- A Kirkby
Martin was great today - thank you.
- H Garland
Hi Just wanted to give Martin 10/10 for his roadside assistance !
- G Christian
I would like to take this opportunity to thank you and Andy for the level of service I received today. Although ultimately he was unable to solve the issue for me Andy was extremely helpful and positive. His approach was professional and friendly at all times, explaining my options to me.
- G Mellor
Thanks for a very well managed collection and onward transport of my vehicle. The information provided was good and the driver Dan P was excellent. I hope I don’t need recovery again but if I did I would hope it was Hammond's
- A Willett
Hello I would like to leave positive feedback on the recovery driver Stuart who rescued me from Beccles on Friday.
- S Walker
Dear Hammond Recovery I just wanted to send an email personally to thank Glen for his help and repair on Saturday 3rd February. He helped beyond anything I ever expected and managed to repair our car so we could get home with our three children. He was courteous, friendly and explained everything he was doing. Thank you again Glen for all of your help, you are a great guy and a credit to what you do. Kind Regards
- C Middleton
Simon - Excellent, quick, professional, friendly.
- S Harrison
Hello, Mr burrows would like to highly commend Glen for his work with his broken down Clio at Walberswick this evening. A highly professional service and a spot on diagnosis of the fault! Well done Glen!
Hi there Hammond Group, Your Recovery Man Rob A gave me a card should I wish to provide you with feedback of my experience on Tuesday. Well, I'm happy to say that despite an awful afternoon having been sent home from work early due to sickness, followed by my car going 'bang' on the A12 dual carriageway and a tow to a safer location by the police, Rob was my Knight in Armour. At last I had been rescued. The first thing Rob said was to go into the warmth of the truck and he would deal with everything else, which he did and surprisingly quickly. The police had towed me to quite a difficult location for a big truck to access but Rob managed it efficiently and without complaint. His priority was my safety and comfort. We were soon on our way and after what was approximately a 50 minute journey I felt as though I'd made a friend. He was so personable, it almost made me forget that I was feeling poorly. He was interesting, intelligent and a pleasure to pass the time with. If this was an online review it'd be 5 stars from me. I'd have no hesitation in recommending Hammond Recovery again. Best wishes,
My car was taken by Martin from Brandeston to Halesworth Volvo yesterday. I was extremely pleased with the entire operation and thought that Martin performed his tasks excellently and was cheerful and helpful throughout.
- L Doe
Excellent service by Dan P and 2 colleagues on Monday..at Copdock interchange A12 to A14 slip. thank you all.
- J Opie
Many thanks for supporting the recovery of my vehicle this morning and for turning a very stressful situation into a easy one. The mechanic who was sent out, John Thrower, was quick to point out the problem and sort out what needed to be done. having panicked when my car broke down this morning, it was the phone call from yourselves that put my mind at rest prior to the recovery coming out, managing my expectations around the repair and time/cost - it is these little things that make customer service go from good to great.
- J Murphy
Would like to put on the record my experience using your company .On the 20th of Jan my car broke down and your company was called out .Your mechanic was called Andy French ,he was extremely helpful and made the drive back to Essex much more enjoyable ! Thank you all for your swift help.
- G Greene
Thanks to Tom on attending to my vehicle that wouldn't start. He was so efficient, polite and very professional. I give the service provided a 10+.
- P Seymour
Just wanted to thank you for recovering me last Friday. I called Green Flag, which resulted in my being rescued by your driver (Stuart) arriving to bring me and my sadly damaged vehicle to your Halesworth depot. Stuart couldn't have been more helpful, even making me a much needed cup of tea - he also explained what was going on, which enabled me to empty my car before it disappeared into your secure compound. He even brought back an item I'd missed. Please pass this feedback to him as he's more than earned it.
- C Carter
I'm emailing in relation to the fantastic service I received from your Driver Rob A on Sunday night when I broke down in Gorleston. The weather was shocking and he arrived very quickly talked us through the plan an got on straight away. Very thorough and professional in what he did. We had a great chat en-route to the Garage drop off in Leiston, solid 10/10 for Rob. I Also spoke to a member of your office staff She was also very nice and reassuring. Will Highly recommend Hammond's in the Future.
- B Clark
Well 10 out of 10 for Martin, what a lovely helpful, polite chap he was, please thank him again from us the couple with the Renault Scenic who he picked up from Corton. Thank you.
- J Looker
Driver dan p , recovered my vehicle last night , was promp , helpful and very polite , good service from him
- S Thomas
Excellent service last night (10). Driver: Dan P Many thanks,
- W Ryder-Davies
Fantastic service was provided by John Thrower. My wife was stranded with a flat tyre on her way home from work to pick our daughter up My sincere appreciation for getting her home safe John thrower provided excellent customer service and is a credit to your company
- S Penny
For the second time in a week Greg came to the rescue and sorted two flat tyres. I can’t believe how quick the response was on both occasions, he was not only efficient and courteous but didn’t make me feel like an idiot for not being able to change my own tyre!
- S Yates
Hi I just wanted give some feedback regarding Martin. He arrived by the time I was told that the recovery would be. Martin was extremely pleasant and was very helpful. He explained in detail what we was going to do and loaded my vehicle very carefully . Very happy with the service. 10 out of 10 for quality service Thanks for the prompt response and a quick recovery
- G Nair
Martin – who collected my car this morning – tells me he needs some customer feedback!! I’m happy to oblige as he was quick [20minutes to arrive], very pleasant, careful, and professional. What more is there to want?!!
- Rob W
Hi. Monday evening Rob A recovered our vehicle from Ipswich hospital car park and as know they line all carparks in this country for a 1962 Mini despite the fact that EU reg.'s require many more safety measures which make the current Mini the width of a large family saloon. Glad to have got that of my chest! Anyhow Rob did a great job it looked as if it would be difficult because of the above but fortunately the lady opposite was leaving and he was able to benefit from a bit more space, but that carpark wasn't having any of that and because of my earlier comments it became quit difficult to manoeuvre out of the park, at this point my wife became most impressed with his Reversing skills when he reversed back through the park for about 100 metres and then negotiated through a gap to effect an exit from the car park and get us home. For all his efforts and god only knows how he remained so calm I award him top marks for the service he achieved not just good service but excellent service. 10+++
- J Hickmott
I am emailing to let you know how your recovery guy Martin was... He has a 10/10 on all counts from me... This was a couple of weeks ago now... I was stuck in a drunken ladies garden... In my asda van... He is spot on.
Just emailing to say how impressed I was on New Years Day when Greg came to pick me up after breaking down. He was very courteous, happy, professional and he got me home. Hope he got back before his time ran out.
- Mrs Phillips
Hi We would just to thank Simon for his assistance with our breakdown at North Quay Industrial Car Park Lowestoft. He was very friendly and tried his best to help us. Unfortunately he couldn’t fix the problem but arranged everything for us. We are happy to give him a 10/10
- Mr & Mrs Boggis
Please can you thank Dan for how well he looked after me this evening. 10/10 Thanks
- Mr McGhee
A quick note to say that the service Greg provided to us in Thorpeness yesterday - New Year's Eve - was excellent. Timely, professional, competent and can-do. We couldn't have asked for any more. Many thanks
- Mr Duffield
Hi Hammond Group, Would just like to confirm your driver Dan P who recovered my vehicle on 31/12/17 back to my home was very professional. Really nice chap who’s an asset to your business, got the job done top notch!
- Mr Cole
Your driver Simon came out to me at Ipswich yesterday morning when my car would not start.I have to say a big thank you to both him and his boss in Ipswich, for the help I received in getting my car to a garage in an area of the country not familiar to me. Many many thanks
- J Harvey
Andy French - A man of few words but fast action. For the fourth time in three years and less than 30,000 miles run we suffered more trouble with the F/O/S wheel. Fitted with the third new Winter Tyre (Yokohama) the slow deflation required attention. The wheel nuts were on so tight I broke two 17mm sockets trying to get it off. Roadside assistance required. Mr French attended about 90 minutes after my call and had the spare fitted in less than five minutes. Post script: The tyre/wheel was fixed by the garage but the following day was flat again!!! I managed from home. Is it Jinxed? Thanks again.
- F P Corner
My vehicle was recovered by a flatbed in the early hours of 13/10/17. The driver, Alex, was friendly and understanding of my situation (I had been waiting for over 3 hours and had various miscommunications from your telephone operatives). He got me home and scores 9. Bob Young came to my home this morning (8.30-ish) to transport my car to a local tyre garage. He was also very friendly and again could see my point of view about how the operators had mismanaged my expectations (several times). He scores 10. Well done to both drivers. Regards
- R Harrison
Hello, my breakdown was attended to by Simon and i would just like to day i was really happy with the service i received and would Like you Rio thank him ever so much for the help i received from him 10 out of 10
- D Ainslie
Hi, Just to say how impressed I was with the entire service provided by Hammond Recovery and in particularly 'Bill Potter'. Thank you again
- J Williams
Dear Hammonds, Just to say that I thought your technician was great this afternoon. Arrived fast, knew the way, fixed the problem and advised on a potential risk – mice gnawing at cables. 10 out of 10 from us. His name was Bill Potter.
- S Barrow
Sorry for the delay but I wanted to give Greg 10 in feedback for his help in recovering my Volvo on Monday afternoon. He was efficient, courteous and careful, just what I needed after the unpleasant experience of crashing the car. He would have dropped me home before taking the car to your repair centre as I live just up the road but I didn't want to put him out after how he had handled the job. That said I wish I hadn't had to wait for almost three hours after first reporting it to my insurance company but that may have been the insurance company at fault who first advised me that the RAC would be doing the job. Anyway as I say, Greg was great. Please pass on my best
- P Mccoy
Your driver Martin provided a very good service. Very polite & helpful.
Good morning Further to call out of last evening and recovery thus morning. Martin attended and as seems so common with Hammond staff was extremely polite, helpful and explained how he would go about handling the car. He also took great care with what is considered and 'pride and joy'. Excellent service. Also worth mentioning we received an update call from a lady (apologies, have forgotten name) this morning. Very much appreciated.
- S Smith
I received excellent and courteous service when my 2CV was recovered from a difficult situation outside Reydon this week. I would like to commend Rob A.
- C Debenham
Excellent service tonight from Dan P. Recovered me and my discovery.
- J Leggett
My car broke down yesterday at Darsham in Suffolk. The recovery driver was called Simon. He was thorough and very polite. I would recommend your service..
- L Birkinshaw
We would just like to thank your driver Simon for his very quick responce when our car would not re start after parking in Southwold. From the time we telephoned our breakdown service to Simon's arrival was just 30 mins. He was very efficient and helpful and we would be grateful if you would pass on our sincere thanks to him for his assistance.
- G Leggett
Andy French - Outstanding service, a credit to your company.
- R Potter
Please pass on my sincere thanks to Rob A. Most effective and helpful. 10 out of 10
- C Deal
I am writing to leave feed back on the recovery service Rob A gave me and my girlfriend on Sunday. I would like to Thank you for you speedy response time and professional manner Rob handed the matter in getting me, my girlfriend and my car back safely to Stowmarket. I am very please with your service and would rate Rob a 10/10 for service. Kind regards,
- J Dunbavin
Your driver Simon attended to my vehicle last evening on the a14. I would give him a 10 he was very good and quickly got me on my way manythanks
- J Stammers
I just wanted to give some feedback to your company re my breakdown. The driver Simon was extremely helpful and courteous. It made a very stressful situation so much better.
- S O'Driscoll
Just dropping a quick note about your driver Martin the recovery driver, that was so professional and helpful in collecting our car this morning 10 / 10 . Kind regards
- Mr & Mrs Sparrow
This is to advise that my wife Anne was very pleased with the service Simon gave her in Aldeburgh last Monday. Thank you.
- R Ayrton
Many thanks to Simon for jumped start our car today in Southwold. 👍👍
- D Larter
I had Greg for my recovery 11 out 10. Very friendly. Sorted problem within couple minutes so I could ride my bike away Thanks
- A Jackson
Martin picked my family and our car up today and sorted everything. He is charming and professional and a credit to your company. We were most impressed.
- M Keep
Your drivers performance, other than attendance delay (not his fault),first class job.
- A J Holden
Good afternoon, Sorry for the delay. Just a short e mail to say that John Thrower was very helpful and his knowledge of my vehicle was very good. He was very thorough with repair of my vehicle. I would give him 10 out of 10 for the service.
- B Fuller
I had my car recovered by Dan who carried out an excellent job, very helpful and polite and even bought me a cup of tea!!!!!
- A Page
Good Afternoon I would like to pass on my thanks to your driver Dan.P for his complete professionalism on Sunday recovering my rav4. This was the first time I have ever had to be recovered and did not know what to expect. I could not have been more comfortable from the moment he arrived to when he dropped off myself and the car at my chosen destination. He is a credit to your company.
- I Perridge
Thank you so much for coming to my aid today. Your driver was excellent and very professional. First class service
- L Taverner
Rated Good in fact 5 stars. Got me going in no time at all. Really nice fella who knows his stuff... REGARDS Happy customer.
- P Mehew
Mrs Ainsworth called in to say how impressed she was with Simon Mills when he attended her Renault Megane this afternoon, he was very polite and knowledgeable.
- Mrs Ainsworth
Hello Hammonds Efficient and excellent service. Sorted car to be loaded waited with car and took me home. Extremely quick and no waiting time.
- D Owen
Hi, just responding to my call out feedback request Call out via Greenflag by Simon Very good, courteous and friendly. It was an easy repair being just flat battery but nevertheless very professionally solved. Quick and polite response by all concerned thank you
- A Candler
Great service. Very polite, efficient and above all very careful with our vehicle. A credit to your company. 10
- G Williams
Hi I would like to give my service today 10/10, for - excellent service - fast response - friendly and polite manner (also super cute!) - my car is now up and running Thanks so much the service has made my day!
- Z Noronha
Just a note to record my appreciation for the service provided by both engineers in attending my car. Both were friendly and caring in carrying out their tasks. Very well satisfied.
- D Pike
I can not speak highly enough of your colleague Greg who came to my rescue today. If I could I would give him more than a 10. He was so courteous and reassuring. Knew at once what the problem was and dealt with it. Fantastic! Thank you to everyone involved for the messages, 'phone call etc.
- S Marsden
Dear Sir/Madam, I would just like to comment on the service I received today from your driver Paddy. Very helpful, nothing was too much trouble and a credit to Hammonds in my opinion. First class attitude and service. Many Thanks
- S Foley
I would just like to say what a great service I received yesterday, when my car caused me problems. The gentleman who came to rescue me was wonderful, polite, kind and extremely helpful, please pass on my heartfelt thanks.
- H Pink
Hi, Just wanted to say I was picked up by Dan P on Saturday night after a breakdown. Dan was amazing - really put me and my friend at ease at 2am in the morning, and went the extra mile (literally) to make sure my friend got home safely.
- G Cunningham
Just wanted to say a big thanks to andy french for ciming out so quickly this morning to change my tyre when i was stranded at asda, he was polite friendly and no fuse kinda guy, i would give him 9-10, as a disables lady a quick service was very important to me well done !
- L Hook
- K Brown
Dear Sir or Madam, I can’t read the name on the card but you answered a call from me to change a wheel due to a flat tyre on Friday 24th November. I am happy to score your driver 10/10.
- J Thompson
Morning, First of all would like to provide feedback on the service I received this morning. I was very impressed with how quick John arrived, as previously using other company’s it has taken ages! But the main reason for this email was to say how great John was! I was really impressed, he was on the ball, friendly, wanted to help. Pass
- H Bergdahl
Thank you very much for your very efficient service in keeping me informed and for sending your engineer John Thrower who was professional, approachable and quick in dealing with the flat tyre. I would rate his work (based on the service card) as very good - 10+!
- L Nation
I want to compliment Andy French and inform you of his excellent service in diagnosing and efficiently fixing a stuck water pump bearing. I was envisaging a recovery to the local garage and costly repair but he managed to fix it in under 15 mins much to our relief. Thank you Andy for excellent service at the end of a long busy day for you
- J Hindle
Excellent service from Simon, attended promptly and on behalf of Land Rover. Unfortunately he was unable to find the fault via the computer but was able to organise what I needed to do next.
- A Ellis
Hi I have literally just been returned back home to my house by your driver Danny P having broken down on the way home from Cambridge this evening. On the scoring scale on the card he gave me I would rate him as a 10. He was a really nice and friendly fella showing an interest in me on my journey home late at night and explaining exactly what would be happening. A great asset to your company. Thanks
- G Mullis
Simon came out to my broken down BMW today. He was most helpful and very professional. He is an excellent representative of your company.
- T Hughes
When I was stuck with a flat tyre in the middle of the countryside last Thursday, your company took my car straight to the garage of my choice. Stuart provided a great and friendly service, ensuring that not only my car, but also I was delivered safely. I also appreciated being contacted by phone and informed of the likely wait. 10/10 points. Best wishes,
- M Schadt
Dear Sir/ Madam, I wanted to give Simon a 10 out of 10 for courtesy and knowledge. Well done
- H Wuurman
Dear Sirs, I am writing to let you know of my appreciation of, and personal thanks to, Martin and Tom for the outstanding service they provided in recovering my car and my family after an unrepairable puncture on Sunday afternoon on the A140. Martin arrived within 45 minutes and picked us up and took us to Kwik Fit in Ipswich to get the tyre repaired (having rung ahead of time to confirm they had a tyre). Kwik Fit were then too busy to fit us in and we would have had to abandon the car and make other arrangements to get home and then recover the car another day as Martin did not have enough time left on his meter. Instead he arranged for Tom to meet us at Kwik fit with a jack and tools to remove the wheel and take it in to Kwik Fit as a ‘free wheel’ where they then swapped the tyre in no time. Nothing was too much trouble, Martin was absolutely on the side of the customer in trying to get help from Kwik Fit and the kindness and consideration that he and Tom showed in trying to get me on the road with my family to get home was something I rarely see these days. They were a team, professionals, and it showed. I would wish to formally acknowledge the level of care and customer service that Martin and Tom exemplified. If they are the norm at Hammond Group then you have a very successful company. Many firms could learn from having such friendly and considerate service. My sincere thanks on behalf of my daughters and I.
Good: 10. Superb service, nice and friendly.
The service provide by Greg was excellent
- B Coulston
I would to say thank you to Simon for our treatment in attending to our car - Honda Jazz - on Tuesday morning. He was most helpful.
- J Palin
Excellent customer service by John Trower today, prompt service and very efficient. Talked through the problem and pleased to say all resolved. I would recommend Hammond recovery. Kind regards
- P Taylor
Dear Hammond Recovery Motor group Ltd, Yesterday evening I was attended to by Martin who recovered my damaged vehicle and brought me home. I would like to comment that he was very efficient, polite, reassuring and handled my transportation back home successfully. He should be graded excellent and not merely 9/10 "good"!
- P Douglas
Good Afternoon Just wanted you to pass on my thanks to John Thrower and Dan P who kindly assisted me yesterday when my car suffered gear box issues. The car was recovered to my chosen garage and I was then dropped home to collect another vehicle. Great Service. They were both very friendly, polite, professional and punctual (ever arrived ahead of the timings I was provided with). Thanks again
- A Stride
Hello, I would like to pass on my sincere gratitude to Rob A for the quick and professional recovery last night on the A143, after having two punctured tyres. He was friendly and certainly puts your customers at the heart of his job. He is a credit to the company.
- A Algar
Dear Sir. The above vehicle was recovered by George Williams on Tuesday evening. I would like to thank George for his work scoring 10/10. He was polite, courteous, helpful and a credit to your company. I have other issues with the length of time this recovery took (7hrs from the initial contact) which I will take up separately with the AA. This issue is nothing to do with the service that George offered. He is a credit to your Company. Many thanks,
- G Parkinson
Stuart today picked me up he was absolutely lovely Pleasant and someone that I can really have a talk with and a laugh he was very early to the time I was given and that was even better what a great man you have there 10 out of 10
- T Daltry
Hi, I would just like to say thank you to your recovery driver Andy French who came to pick me up on Wednesday in horrible weather and towed me all the way back to Ipswich and got me parked near my house. It made all the difference to a rubbish day! Just to let him know, my garage looked at my van and were able to release the gearbox that had seized and my van is now driveable again! Phew! 10/10!!
- S Trewhitt
Very quick service driver was very helpful Many thanks 10/10
Thankyou for the speed and efficiency of my recovery this afternoon. The car breaking down 15 miles from home when collecting my Autistic son from school was a nightmare. Made a lot easier when a large recovery truck came with lights flashing! My son was absolutely thrilled. The driver ( Dan P) was very friendly and spoke to my son who was very happy. We enjoyed our ride and was grateful to get home. I can't thank you enough for your assistance today.
- A Downing
Hi I would like to rate the service I received this day. Your employees name was Dan P. I would rate him a 10. Thanks
- L Jones
Just a short note to thank you for your prompt service this afternoon and the excellent guy (Rob A) who arrived to collect our stricken car. He really knew his stuff and was a delight to deal with. Full marks!
- T James
John was amazing, 2 minutes and the car was sorted and advice was given to prevent it from happening again. Great service 10/10
- A Tilbrook
Driver: George Williams George was fanstastic. Really polite, nice and understanding. Got on with the job quickly and efficiently and we were gone in 5 minutes. 10/10
- A Blades
Hello, Martin was 10/10, excellent service! He was very polite and empathetic. Arrived sharply and phoned to update on his arrival.
- R Moore
Hello, I am sending this feedback about a callout, which was attended by your engineer, Mr John Thrower. He arrived exactly on ETA, greeted me, checked the vehicle and callout details, and quickly established the breakdown symptoms. After an examination of the engine, he focussed on the ignition circuits, particularly the spark plugs and leads, which he then rectified. Having checked and cleaned other relevant parts, we started the engine several times, and it ran very well and smoothly, and it has ever since. I'm grateful to John, he did a very professional job, quickly and courteously, and his repair was totally effective. It was my first Green Flag callout and my first contact with Hammond Recovery, and I am impressed- please pass my comments and appreciation to John, his manager, and to Green Flag. Best Wishes
- D Ryder
Christmas night recovery pick up by Rob A What a lovely man, polite cheerful and utter respect for me my little pug and passenger, and my car . Chatty and did everything possible to make us feel at ease and safely home . Top guy Thank you 👏🏾
- S Albett
My family and I wish to thank Tom James and Steve very much for what they did. As my husband got lost after leaving me in Ipswich hospital to go home and feed our dog, we were all desperate to find him. He doesn’t use a mobile phone, but we are hoping he will now!! After phoning our land line many times and not being answered I was getting in a pretty awful state as you can imagine. So, once again heartfelt thanks from all of us, and Happy New Year.
- A Young
Good afternoon, just wanted to give my feedback after the recovery of my vehicle yesterday morning. I was very impressed with the overall service, I called the AA and within 5 minutes Rachel from Hammonds called to confirm my details. The truck was with me within the hour as promised. I would give Simon a 10 as was polite and efficient and dropped me off at the garage where my car tyre was fixed. Thank you for your help yesterday…kind regards
- E Farnish
We would like to put on record the exceptional care and consideration shown to us on Boxing Day evening by your recovery driver Rob - or Rob A as the card he left says. We were stranded in Aldringham, near Leiston after the AA failed to get our car going after it failed to start. It was a cold, wet night, but fortunately Rob came to our rescue and delivered us, our three dogs and the results of an otherwise splendid Christmas, back to Norwich in under 2 hours. By itself this is probably not that exceptional, aside from it being on Boxing Day. However, in this case Rob had received a call to say that his wife had been taken to hospital in Gorleston just as he was about to commence our recovery. We would have totally understood had Rob called for a replacement recovery vehicle and headed off to be with his wife. That he did not, saying that he could not abandon us for another couple of hours and instead completing his task with us before returning to Halesworth and then going on to the James Paget, was a truly selfless act of the highest worth. This email does not pay proper tribute to Rob, or no doubt the whole ethos of Hammonds Recovery, but we do want to put on record our sincere thanks to him, our hope that his wife has made her own recovery and to ask that he is given the accolade his actions deserve.
- S Skinner
I would give Dan a 10/10. Today Dan P collected my car from Aldeburgh. He kept us informed about when he would arrive. When we met him, he informed us what he would need to do and explained how he would have to get my vehicle on the trailer. Due to the steering lock not budging, the vehicle had to be dragged on. The car was loaded up, I just hope it comes off the other end, as well.
- A O'Connor
I am a member of Green Flag and got a puncture on 24th December. My car does not have a spare wheel and, as it was late on Christmas Eve, there was no option but for a recovery vehicle to take me and my elderly mother home. This was quite a journey as I got the puncture in Suffolk and I live in Essex, some 80 miles away. I am writing because I wanted to tell you that the service we got was excellent and could not be faulted. The driver, Stuart, was such a polite, kind man who is an absolute credit to your Company. He was cheerful, despite the fact we'd ruined his Christmas Eve and he was so efficient and helpful that he made a stressful situation very pleasant. I think my mum really enjoyed herself and it has given her something to tell all her friends! I would like to thank your Company, and Stuart in particular, for your excellent work. Wishing you all a happy, healthy and prosperous 2018.
- S Tunbridge
The recovery was completed from Lidl, Langer Road, Felixstowe to Bucklesham Garage, Bugsy's Autos by your driver, Shaun Marjoram and breakdown engineer Paul Gooch. Firstly Paul quickly diagnosed that the problem could not be repaired roadside and arranged recovery. Pickup up was effected earlier than projected, the car taken to the motor engineers dropping me off at a convenient point en-route so I was able to get home without problem. From the card supplied with your contact details for feedback I would be happy to give a '10 good' rating to the service from both your staff I would be please to recommend your service and am happy for this to be passed to both Green Flag/Direct line Insurance if you wish.
- Stephen C
I am writing to you regarding my breakdown on the 18th of July in Ipswich and subsequently The AA decided to recover my vehicle back to London. At around 11:05 Shawn came and he helped me to take my car to Chelmsford and from there another company had took me to London. Shawn was very nice and professional driver he new what he was doing I was extremely happy with his services. Iam sure this kind of a driver is a asset to your company. Iam really greatful to your company as well as to Shawn. Keep good services for the good of the public.
- Sardar M
Recovery of Fiat Doblo on Saturday night 7th October from Beccles road near Fritton to Sunbeach Holiday Park by Martin. Very satisfied with the service provided; friendly, pleasant and obliging.
Good afternoon My car broke down in Martlesham Heath 10.09.17, and was recovered to Tesco at Bury St Edmunds by your driver Shaun, where it was passed over to another firm to take the rest of the way. I just wanted to let you know that Shaun was really helpful, and good company on the journey. It's never fun to break down, and wait around for recovery, but he helped make it a bit less rubbish.
- Katherine H
Hi there. Just wanted to say thankyou and ten out of ten for John thrower who came out 8:30 ish Tuesday. He was friendly, informative and kind. Thanks
Greetings, My vehicle broke down in the Colchester area on 02 OCT 17 around 1700. I was very stressed out with the whole situation until Danny showed up to tow my vehicle. He was very professional and made the whole situation very pleasant. I told him where to take the vehicle and without hesitation, he did just that. I hope I don't break down again, but if I do, I'll be glad to call Danny.
- Alfredo O
Simon attended my home today as my car refused to start, although he was not successful he tried all sorts of things and in the end towed it away. I was grateful that he was able to do that. C.A. Harper
- C.A. Harper
10/10 for Simon attending my breakdown Sunday, efficient friendly and fast, top man!
- Andy G
Last week, Simon attended our motorhome which was at Shelfanger. I would like to thank him and you for the excellent and very prompt service provided. I would score him 10 out of 10 for his first class work. Many thanks,
- Julian L
Greg was professional , confident and charming.excellent customer service skills.10+
- Janet M
Great service from Bob Young a couple of weeks ago. Picked me up from Capel st Mary on the A12 with a broken Audi TT. Top bloke, professional and easy to talk to on the journey home
- Alan B
Hi Today I had to call for breakdown device In Ipswich near ASDA and was told it would take 60-90 minutes but 20 minutes later a recovery truck turned up and had me on the way to my home. This is the best services I have ever had on a breakdown it out due AA and RAC. Thank you Shaun for the care you showed to my dog it means a lot to me. Best regard
- Brian G
Martin Thankyou so much for making the traumatic experience into one of ‘calm’ I enjoyed hearing all your funny stories and you helped take my mind off things You were so very kind helping me into work with all the boxes off the van. I will hold very fond memories of you - a kind man with a kind heart 10 out of 10 !!
- Kim C
Mr Dodgson called to give feedback on Andy F and Shawn both were very helpful and professional. He would also like Andy to know that the actual issue with the vehicle was that the expansion tank had a crack in it (supposedly a very common fault on Jags). But he was very appreciative of our help.
- Mr Dodgson
Efficient and friendly service from Dan P. Rating 10
- Roger W
Good Afternoon Mr Brown just called to say thank you very much for the service Simon provided him yesterday, he was very professional and he would rate him 10/10. Many Thanks
- Mr Brown
My husband was collected with our car last night by Shaun and would like to feedback, he arrived within no time and was very polite and provided a great service.
- Zoe B
Really appreciated the rapid rescue from Southwold campsite a week ago Simon was Prompt Well presented Polite Professional And highly competent To get to us within half an hour was good; to get us mobile within another 30 minutes was brilliant. All good wishes
- Mick L
Just wanted to say that the mechanic Simon turned up b4 the time txtd to us. He was polite and efficient. .we were on our way within 10 mins. Couldn't of asked for more..me and the driver thought we'd be stuck for hours when all told from phone call to being on our way ..less than an hour. Cheers Simon
- Paul and Dezs
Dear Sir/Madam, I would like to take this opportunity to thank you for the swift recovery of the above vehicle from Trimley to Clacton. The driver concerned Dan P, is a credit to your company with his politeness and his professionalism toward the task. An overall good device.
- Paul G
Hi, My stationwagon was recovered by Hammonds today. The driver was Greg and I'd rate him a definite 10 out of 10. He was professional and did the job efficiently and smoothly. He was friendly and polite. ! was very pleased with the service provided.
- Richard S
10out of 10 first class
- Dave F
Your driver Andy French rescued me on Sept 13th in Shottisham. My battery was flat but he got the car going straight away then accompanied me to our local garage to get a replacement. He was such a lovely chap and he saved my day. First class service.
- Clare E
You were called out by AA yesterday evening to change a wheel on an Audi AO05TKT in Saxmundham. I called AA at approximately 20.15 and they quoted assistance arrival at about 21.20. Your driver Simon called me to day he was with the car at 20.45. He was polite, friendly courteous and efficient. The repair was effected in less than half an hour. The service he gave was excellent and I thank him and Hammond Recovery. With regards
- Andrew B
I called out Green flag last night and the chap who turned up from Hammond recovery Simon, was very efficient and turned up quicker than I expected. Got the car going in no time. would recommend service to anyone.
- Mark P
i would like to thank your recovery engineers for their help i could not have had any better men as ROB MASON SIMON MILLS AND ROB A THEY ALL GET A 10 IN MY BOOK i am now home thank you very much for your service and understanding in my hours of need even down to the ladies on the phone so reasuring
- R Brunner
Hello there, On Tuesday evening we had a need to use Hammond Recovery and we were assisted by a chap called Rob Mason. I just wanted to say what a pleasant and helpful chap he was. He really put his all into not only finding out what had caused the problem but also making sure the van was running as it should. He really went the extra mile in ensuring that we were happy and the van was sound before he left the site. He also managed to find us using his own common sense despite me not having given a very clear address (to say the least) as I wasn't sure of my exact location in geographical terms. All in all a pleasant experience. Thank you.
- Alde G
Evening guys I was unfortunate enough to need recovery on Saturday morning due to completely flat tyre. Dave P arrived much quicker than i anticipated, was able to advise options for tyre fitting company nearby Polite & helpful guy, comfortable and well presented recovery vehicle Many thanks, greatly appreciated
- Mick C
Just a thanks very much to Andy and your organisation for your assistance today. My Volvo V70 suffered a battery problem resulting in me being unable to access the car except by key to the drivers door. I had purchased a new battery & just needed power to open the tailgate. Not only was your attendance very swift but Andy went further than I ever expected. Having successfully unlocked the car, he then insisted on replacing my battery & carrying out full diagnostics to ensure there were no further problems. A most pleasant, helpful chap & a real credit to your Company. Obviously he gave me one of your feedback cards & I would rate him a 12/10 if possible. Once again thank you & perhaps you would like to forward these comments to Direct Line also. Best Regards
- Gordon E
I had excellent service from Greg / Jon D on 29th August 2017. They were very friendly and most helpful.
- Pauline S
10 points to Andy French for his invaluable assistance yesterday (31 August) when he recovered my vehicle from Ipswich to my garage in Lawford, where they subequently confirmed his diagnosis of a dead starter motor. Fast, efficient and polite. Many thanks.
- David L
Hi, I recently called Green Flag after not being able to start my car. I was told that Hammond group would be effecting my rescue within 50 minutes and waited. A few seconds later I received e-mails from yourselves and confirmation of approximate wait time. Within half an hour Greg arrived and within a short time got my car started. He suspected a battery issue (which has since been rectified) and said he could replace battery if I wanted (no hard sell) but if he tested my battery it would fail anyway as it was not charged up although he noted that the battery was charging at a good rate (so no problem with alternator). He advised me to leave engine running to charge up the battery for an hour or go for 15 minute drive instead. he recommended that doors and windows be kept shut when engine not running so as not to drain power from battery. Greg was reassuring and offered good advice and provided excellent service. I rate him as a 10.
- Henryk D
Good morning The service provided was excellent 10/10. I was very impressed how Andy dealt with the situation. He offered to take me to the Toyota garage to help resolve the issue and drive me home as my car was left at the garage.
- Pam A
Just a quick note to thank Simon, who kindly changed my flat tyre yesterday. He was very professional and friendly. Thank you
- Ursula A
Thank you for the excellent service you gave me on Sunday. Both Shawn and the technician were friendly and polite and efficient. I would give them 10 out of 10. However most of the text messages that were sent from Green Flag where much later in arriving with one arriving a whole day late. Phone signals? Who knows? Thank you anyway for your help.
- Carole K
Your driver Stuart collected my car today. He was most courteous and helpful and took a great deal of care when loading. I would rate him 10/10. Many thanks for the speedy response. Regards
- Keith C
Dear Hammond, Thank you and Martin very much for your help yesterday getting our car back to Aylesbury. Martin was very polite, helpful and honest about what could be done all much appreciated. Best regards
- Russell P
My Citroen was recovered from the Travelodge at Capel St Mary last Saturday afternoon 19 August and taken to Last Transmissions by your driver Simon. I would like to thank you and your driver for the professional and helpful service provided. My car having been repaired, I am now back home in Ireland but intend to keep your card safely as my husband and myself will soon be returning to the UK to live and should we be unfortunate enough to need recovery again, I would not hesitate to call on your services. With kind regards,
Martin came to collect our motorhome to take it to Simpsons in Yarmouth he was very professional in the way he boarded our motor home on to your truck and was very nice to talk to as well.
- Tony C
Hi, Dave P collected my Porsche Boxster yesterday and took it down to Coggeshall. He was pleasant, helpful and efficient. Did a great job, and a credit to your company.
- Richard W
Dear Hammond Recovery, yesterday your driver Simon assisted me in starting my camper van at 9 Hotson Road, Southwold. I was very pleased with the service. He was early, polite and had the van running in no time. Top marks - 10/10. Thank you very much indeed. Much appreciated.
- Nick P
- Roger B
Thank you for the prompt assistance at Over Hall Farm today, Shaun was positive and helpful.
- Bernard H
10 Regards, Belinda
- Betz H
I would just like to say that you driver glen who came to our assistance at our recent breakdown.He gave excellent service and went out of his way to get a new part for us. HE was very proffesional and found the fault quickly WE were very imppressed with him such a nice man and very polite and efficient we would definately give him 10 out of 10. thanks to him we had a safe journey home. many thanks from pam and peter
- Pam R
Good Morning, I would just like to say how impressed I was with the friendly efficient service I received from Martin today when our vehicle was recovered in from Lowestoft. Very clean inside and outside of the vehicle. The recovery was carried out with minimal disruption to my neighbours and to our business when he arrived and left. 1 final thing, it’s refreshing to have a driver who will make an effort to engage in a conversation with someone rather than sitting in silence for an hour. Great Service, Thank you
- Terri A
Dave P 10/10 Luvly service from him !
- Emma S
We would rate the assistance Simon gave us at 9. Thank you
- Louise K
Shaun rescued me after a blown tyre. Took wheel off and drove to a local garage where tyre was replaced. He then fitted tyre. Excellent service, a real gentleman man. 10
- Emma F
I called LV Breakdown today because I could not start my Ford Transit campervan. I was told it would be up to 1 and a half hours until the engineer arrived. I was called within half an hour by Hammond Recovery to say the engineer was on his way and he arrived soon afterwards. He started the van very quickly and left me with clear options to discuss with my garage. The mechanic was Rob M and he was very helpful indeed.
- Paul B
Thank you for the help and assistance that was given during the recovery of my vehicle. Stuart the driver was very considerate and curtious. Out of 10 would be a 10. Please express my thanks to Stuart and all involved with my recovery Thank you
- Robin N
Hi there, Just wanted to say thanks for fixing my car at the weekend. 10/10 for service. Greg was very friendly and new exactly what he was doing. A credit to the team.
- Alex M
Excellent service. Rob was very helpful and accommodating when I arrived at my holiday home.
- Debbie B
Just wanted to leave feedback for your recovery driver Simon Mills who was extremely helpful & polite when recovering my Nissan micra. Definitely a 10/10. Thanks very much.
- Tracey K
I broke down in Bungay on Monday 31 July. The van and driver were there within 25mins and service was excellent from your driver Glen. He bump started the vehicle and followed me to the nearest garage not leaving until all arrangements for repairs were settled. This made an unpleasant experience bearable. Many thanks
- Jeanette B
Hi there, I just wanted to provide some feedback on your recovery service I had to use last night. Unfortunately the AA could not repair my car after hitting a pothole so your colleague Shaun was sent to recover my car. I have to say that the entire service was excellent. Shaun arrived well before the scheduled time and was extremely pleasant, polite and very friendly; he is definitely a credit to your group. Please pass on my thanks for a great job Many thanks Lloyd
- Lloyd W
Simon Mills attended the breakdown of my classic mini cooper on Sunday morning. He was very friendly and he was able to do a temporary repair that that got my car started which allowed me to continue with my journey to Great Yarmouth and also get home to kent. He also identified which component had failed so i was able to order a replacement. I would give him 10/10 for the service he provided.
- Jonathan W
Your recovery driver, Rob A, just helped me back home with my ’68 NG TA MGB. Please thank him for a job very well done! Cheers
- Steve W
Hi - many thanks to the driver -John Therwer (cant read name - sorry) who helped me out today when I was stranded at the tennis courts, Southwold. He was very efficient and he was able to get the car started and I was on my way again in a short space of time. Many thanks
- Dianne P
SIMON arrived under l hour notification to CIS Service rating: 10 Thank you
- Pat W
Dear Hammond Group, I called on your recovery service last Sunday 23rd July whilst camping in Dunwich (IP17). I was swiftly put back on the road by Greg and I wanted to pass on the rating of 10.
- Michael M
Hi there, on friday your driver Rob Mason came to recover me and my vehicle ( VW T4) from A12 near Blythburgh. I was with my son, his girlfriend and our dog. We were into a two hour journey and just 9 miles from our campsite to start our holiday. Rob was very careful with our beloved camper when loading and unloading it. He was friendly and helped me to try and work out what might have gone wrong by discussing what happened to my vehicle while he was driving us to our campsite. Although we fully understood he isn't here to fix it just recover us, so we wouldn't be holding him responcible in any way. When we arrived on the campsite Rob said you're going to arrive in style so put his big lights on, we really appreciated that fun gesture, it helped us make light of a stressful upsetting event. Rob is a star, he went the extra mile for us, being a woman on my own in our vehicle and never broken down before I was anxious and he really helped. I am truely grateful indeed. Please tell him we think he's a star and I hope he got his layin Saturday morning.
- Sharon S
Re: driver Simon Score 10
- Andy T
We've just been rescued by your employee, Simon, when our battery suddenly, quite unexpectedly conked out when we returned to the car after a five minutes in a local shop! He diagnosed the problem quickly after a number of tests etc., and luckily had one battery on board which he fitted for us. He was bright, friendly and efficient and we have nothing but praise for him. Definitely 10/10! In fact I found the whole experience reassuring (having been slightly nervous about switching from our previous breakdown service!), from the initial
- Lindsay B
Hi Sorry this is a little delayed. Just to let you know, I was very impressed by the service received on Sunday 16th. I was kept up to speed by the office that the chap would be with me hopefully within the hour, and despite the Latitude concert begin on, Simon was there more or less on the dot, various checks were carried out and a new battery was fitted. Simon has a very nice demeanour and is a credit to your company. Hope you’re paying him well! Many thanks and well done.
- Jo W
Hi, we were recovered by Dave P from B1077 at Occold after our VW Polo died (SD%%ENR). Worth saying that it was a feedback 10 experience for professionalism. We have a load of cars, vans and bikes and we have used Autoaid for donkeys years now after poor service from RAC and AA when we had young kids. Hammond’s have recovered different vehicles for us maybe 5 times in the last 7 or 8 years and all were a joy, especially the response time, with an actual lift and shift, not just a service van to meet targets! Wanted to say thank you.
- Paul M
Today, my car, a Ferrari, was picked up to be taken to the Ferrari Centre after a starter motor failure. The crew were excellent and I mark them 10 out of 10. They were punctual, very pleasant and helpful, and took a great deal of care getting the car onto the trailer. In particular, as the car does not have a towing point, they ensured that a strop was securely fitted around a suspension arm and did not foul the bodywork when they hauled the car onto the trailer. In addition, Rob watched very carefully to make sure the exhaust system/tail pipes did not catch on the ground. They are very good representatives for your company.
- Peter L
I would just like to offer my feedback on the recovery of my Citroen C2 on Friday 21st July when my car suffered a puncture in the car park of Roys in Beccles. I contacted my breakdown service Greenflag who immediately contacted yourselves and I was straight away given details of your breakdown service with who would be coming, their name and vehicle details and how long it would be as they would be coming from Lowestoft. The breakdown driver was Stuart King who immediately apologised for being later than they said as there had been delays in Lowestoft. I was offered lots of different ways to proceeed I chose to be taken back to Halesworth to Hammonds Tyres as this is where I live and have been a customer there before. I would like to say a BIG thank you for the service and help I received by Stuart and the staff at Hammonds Tyres it really was appreciated and I couldn't fault it and would give a rating of 10 out of 10.
- Tracie W
I wanted to write and say a huge thank you for the service you provided last week. Gavin the mechanic was extremely polite and very helpful in trying to source a garage for our new starter motor to be fitted. When one was not free the car was collected and taken back to the recovery workshop. We were without the car for just 1 day. This meant our holiday was not put on hold for too long. Thank you so much to all those involved in helping us and the car get repaired. Top class service for a damsel and her son in distress!
Glen came out to us at Pontins Pakefield, we fond him very friendly helpful and efficient. Top marks all round.
We give simon 10(good) for are recovery
- Jade H
Hello, I just wanted to say, my experience of hammond recovery was absolutely great. Very efficient service and good customer service. I felt like I was really kept updated on progress when waiting and Rob A was great, so helpful and nice to talk too. I would definitely give a 10 for service. Thanks again for your help
- Kathrine M
I rate your firm and your driver 10 out of 10 shame that aa didn't listen when I told them waste of time sending patrol and should just send lorry
- Kevan S
Just thought i would drop you a line to say a big thank you to Glen who came to my rescue today when my old landcover died on me, he was very helpful and went out of his way to make sure everything was sorted. It is rare to come across such brilliant service and i think that credit where credit is due, i should at the very least spend a few moments in thanking him for a brilliant job well done. Thank you and pass on my gratitude to him for going above and beyond, he is a credit to your company Regards
- Mr Rudd
Please thank GLEN for his help today, excellent service could not have been better. .
- Pat B
Rob A came to my rescue on Wdnesday 12th July. He was extremely polite and friendly, I have no hesitation in giving him a 10+
- Sandra T
Dave P collected me and 3 my sons and dog yesterday from a campsite in Wickham Market and dropped us at Colchester Services. He went out of his way to get the truck into a very difficult opening. He was polite, helpful and courteous the whole time. He showed great concern for me and my 3 kids and I would rate him 101/10 for his service.
- Katie K
Our recovery driver was Simon and we would give him 100 if we could. So kind and courteous. Recommend to everyone.
- Jeannie & Fred
Bill Potter was most helpful as was the flatbed driver. More impressed will the whole process than we thought we would be, it being the first time we had used the service.
- Chris P
Please give Simon the recovery driver a pay rise!! His service was faultless 10 out of 10 on time and got us going and we made it home Thanks very much
- James H
Ive been handed a feedback card by your recovery agent Dave P who attended our site today. We know how important feedback is so I'd like to say thanks for a prompt & professional service. Well done Dave, 10/10!
- Joshua S
Hi, I like to say a big thank you to the recovery team. My Berlingo broke down on a tuesday night in b&m carpark. Paddy was first to arrive and with his joyful character I felt in safe hands. After looking at the problem he soon realised he needed help from his colleague and Greg was very fast on the case. Together they worked as fast as possible and got me and my son home in no time at all. I definitely give them 10/10 for the service. They where so kind and reassuring, considering Paddy was in a lot of pain with his back he stayed the gentleman and carry my shopping home while I walk with my child. Thank you all for your help and the kindness shown from your staff while I was worrying and didn't know what to do.
Volvo, two adults and three dogs recovered from Aldeburgh Suffolk to Benfleet, Essex on Friday 30th June 2017. Shaun was everything you could have wished for. He turned up ahead of schedule, he was pleasant, patient and thoughtful about the dogs. He got us home safely before delivering the Volvo to the Chelmsford dealership for repair. I have no hesitation in recommending this recovery service.
Please give Simon the recovery driver a pay rise!! His service was faultless 10 out of 10 on time and got us going and we made it home Thanks very much
- Jim H
Just to say thanks to Simon for turning up promptly yesterday for a car recovery; he was really helpful and professional.
- Nick H
Bill Potter was most helpful as was the flatbed driver. More impressed will the whole process than we thought we would be, it being the first time we had used the service.
- Chris P
Just a quick note to thank you for coming out to help an old guy on the A144 yesterday who had a blow out outside of our house. The bloke who turned out was fantastic, really helpful, courteous and amazingly quick at getting a broken suspension spring off ! And thank you to the person who took the call for prioritising a potentially dangerous situation. You are all a credit to our local community!!
- Richard A
Greg attended my Citroen C5 on Monday when I had a problem with the automatic gears. Not only did he put me back on the road, but his manner was cheering and encouraging. He might be interested to know that the piece which he found to be the cause of the trouble is available only as part of a unit which, when fitted. costs over £400. Fortunately, its absence seems to make no difference!
Just to thank you for outstanding recovery on Sat night not only was time waiting minimal approx 5 mins Bill Potter was extremely knowledgeable fixed problem straight away without fuss and very courteous. Excellent service 10 out of 10 Many thanks
- Chris D
Shaun is excellent. Score 10
- Rob R
We had problems with our 2 year old Volvo XC70 on Wednesday 21st June in Aldeburgh. Volvo assistance were contacted and Greg arrived very quickly from HammondRecovery. He diagnosed the fault, but was unable to rectify it. He then spent a great deal of time trying to arrange repair at the Halesworth or Ipswich Volvo dealerships without success. Thankfully Greg was able to arrange transportation of the Volvo, my wife and I and our three dogs to our home in Benfleet Essex. We are very grateful to Greg for his diligence and patience. He put our minds at rest that all would be fine Volvo, two adults and three dogs recovered from Aldeburgh Suffolk to Benfleet, Essex on Friday 30th June 2017. Volvo then transported to Chelmsford dealership. I have no hesitation in recommending this recovery service.
We were aided by Paul Gooch at Helmingham hall. He definitely gets a 10 I would score more if I could. Paul was friendly, reassuring and professional, and what could have been a very stressful situation turned out to be a very pleasant interaction. So we are very grateful Paul was sent to us.
- Steven & Kitty
I would like to say a HUGE thank you to both Johnathan and Shawn for reaching me when I broke down yesterday. They were both extremely fast at responding and their humour and lovely personalities (as well as complete professionalism in their job) made the whole experience stress free. So if you could please pass on my thanks I would be grateful.
- Yvonne W
I just wanted to send a quick email to thank Greg for getting my car going again so quickly. He was so professional, helpful and friendly. He was also great with my 3 rescue dogs. Fantastic thanks.
- Chrissie P
Feed back for Paddy, from the recovery he did on Thursday from the Orwell bridge. thank him for me. score 10
Would like say a massive thank you to your driver Shaun for last night for getting to us so quickly. Loading the car quickly and safely especially in the risky area, we also appreciated his kind and reassuring approach towards the kids explaining what he was doing. A massive 10/10 for an excellent service from Shaun and the hammond group.
- Jay I
I called for breakdown service last week and was given a feedback card. The driver Shaun was very helpful and friendly. I'd rate the service 9/10.
- Flo W
Please thank Shaun for his help and kindness. I would mark him a 10 very good.
- David C
I would just like to pass on my thanks to Shawn who kindly recovered our car from the driveway just now, following yesterday's recovery from the A14. Shawn was polite, calm and tried to do his best to pull over to enable others to drive past on our single track road. He also kindly drove the car up the ramp for me----- he smiled when he realised I'd put the air conditioning on 10 minutes prior to his arrival. Thank you for a good service.
Feedback on Greg: all round excellent ambassador for your business. 10/10.
- Robert T
I would just like you to thank your driver Paul Gooch, who came out to me this afternoon at 7 Pinewood, Woodbridge. What a lovely helpful man he is, you're very lucky to have him in your employment. I have never come across a more kind and helpful recovery driver, and I have met a few!
- Kate W
Broke down in a busy retail car park, I am covered by my Nationwide Building Society break down cover. Phone them and was assured you guys would be on way. Bloke called Greg arrived and sorted the problem within 10 minutes. Really good guy, genuinely seemed happy to have helped. Cheers Greg!
- Callum C
I just had to email your company to say Glen came to my aid tonight, he was on time and sorted out my car, 10/10 I'm glad to say I can sleep peaceful tonight.
- Kathy G
I wanted to email to say thank you for amazing service from Paul Gooch. He arrived within 15 minutes and found out what was wrong with our car. He explained everything that needed to be done to the car and how he could get us to our destination. We were on our way to a family wedding and we're really upset when we broke down. We all think that Paul gave us exceptional service and was brilliant. He went above and beyond expectations. He sorted the car and enabled us to get to the wedding. Thank you Paul for your amazing service.
- Fiona & Family
Just wanted to send a thanks to Bill Potter for his excellent service when my van broke down, he repaired a water pipe which was at the back of the engine making it very awkward, he suggested I get it check at my local garage which I did and they said it was not necessary to replace the pipe as he had repaired it well, Many thanks
- Robert T
Service was great by driver Rob Mason. Thank you.
- Jane I
I would like to give John Thrower 10/10 for his help yesterday evening. I had to take advantage of my 'Green Flag’ membership for assistance in changing a wheel with a damaged tyre as I knew that I would have problems lifting and manoevring the wheels on my Discovery. The text messages with updates on his ETA were very useful and he arrived exactly at the time estimated. He was very personable and efficient, well done indeed!
- Trevor J
Thank you very much for incredibly swift response to my call this morning. Your driver Rob Mason got me sorted in no time at all, was very polite, friendly & efficient a credit to your company. First time I've had to make a call out, I was very impressed.
- Jane S
On Monday 12th June we broke down on the a12 and are members of the AA, They were very busy so contacted Hammonds who sent a van driver who quickly saw it was'nt a roadside repair and called for a larger vehicle, he arrived and tookus home. My wife and I would like to thank Hammond group and the two drivers for their help, if i was scoring them out of ten they would both get a big 10. one was called Rob, A. Not sure the other ones name.
- Mr & Mrs Lee
I just wanted to express my thanks to Hammonds recovery for a superb service, especially to Dave the recovery operator who always had a smile on his face and a jovial can do attitude. Dave recovered my company vehicle from Heath road back to Landmark House on Friday 16.06.17 Nice to have a cheerful, happy character turn up and make a positive difference to a miserable evening. He is a credit and an asset to your company
Ive been handed a feedback card by your recovery agent Dave P who attended our site today. We know how important feedback is so I'd like to say thanks for a prompt & professional service. Well done Dave, 10/10!