Hammond Group - Reviews
our service good
Plenty of teas and coffees available.
Nice premises. Clean toilets.
Highly recommend this dealership it's outstanding
Excellent service from demo drive to end purchase
Very helpful and nothing too much trouble.
No problem recommending to others.
I found this very helpful to decide on model that I wanted.
I was kept updated when ever John had any information regarding the progress of the manufacture of my car.
I have had a issue with the satnav since buying the car, which although being back to 2 different garages ,cannot seem to be corrected.
I was particularly impressed by the way they handled a tricky supply problem. We were always informed and made to feel we were Hammond's number one customer!.
This is the first Nissan I have owned, I am very pleased with it, also the assistance I received from Hammonds Garage, the salesman Connor Walker helped me in every way with the purchase, so everything with the purchase went very well, Thank you again.
As my wife was so kind as to go halves on the cost I thought it only fair that I treat her to a new mop & bucket to keep it clean. (See Pics).
Salesman Chris Elvin is a great guy to work with.
Fantastic in fact
There service after that has been top notch and look forward to a happy relationship going forward.
Thank you James Coe
This delays getting the car and causes extra costs for insurance!
I was also disappointed that the windscreen washers did not work properly apart from having no water in! I thought the car would have been through the workshop but I'm not so sure.....this issue was resolved when I took the car back
We are glad that both issues are now resolved and we trust that you are enjoying your car.
General Sales Manager
Nissan Bury St Edmunds
Yes I would buy from them again.
I wasn't too pleased that I was left several times during my appointment..and I ran an awful lot six or seven times. The young man was asked by another to attend to a another customer...I thought I was the customer with the pre-booked appointment. I was then passed on to another salesman.. I felt a bit like a parcel being left then thrown about! So that could have been better. I didn't feel I was important..even disabled people have dignity and deserve respect.
Service was excellent and everything was explained in detail to me
Was a little annoyed when told the car was a clean car with no marks to then find once valeted and ready to pick up there were quite a lot of stone chips and marks in the paintwork.! Could've reduced price slightly due to this.
Would recommend and use again.
He was true to his word and went above and beyond with regular updates and photos.
Thanks to Aaron I've yet again received outstanding customer services from Hammonds.
My experience with Hammond Group was excellent, and in particular, Charlie gave excellent service and reassurance.
But also had 4 cars from them over the years too.
Staff knowledgable and friendly.
Couldn't have had better.
We've bought cars for 16 years from Hammonds, and have always been treated well.
(We have now completed several surveys to this effect!)
A personal service that felt honest and informed. It made buying a car fun again. I never thought I would say it .... love The Mondeo.
I'll be back for the next one .
Excellent customer experience from first entering the showroom to driving away my new Fiesta ST Line.
Hammonds provided complete transparency on the purchase and generous common market value with regard to the part exchange of my current vehicle.
Absolutely no drama with the negotiation, perfect in presenting the facts associated with the make, model, colour, optional extras, total cost, Ford finance options and seemless in completing all of the paperwork on my behalf.
Exceptional support, advice and guidance from Chris Elvin and John Barker.
Thank you Hammonds
By the time you read this we will have a new battery fitted.
I have always had excellent service, and had very good cars from them
Has a good understanding of the product range, bit dissappointing you cant stock the Mustang range.
Nothing too much trouble ...thank you ð
I was really impressed with my experience at Hammonds. The salesman was very helpfull and not at all pushy. I felt that we were treated very well and made to feel very welcome.
I would definitely recommend this company, they look after and care about (potential) customers.
We have looked around various showrooms before going to Hammonds and many of the salesmen really could not be bothered.
I would particularly like to praise the salesman I think his name was Chris, who could not have been more helpful . Great customer service!
We just popped up on the off chance to look at what cars were on the forecourt and ended up buying the car there and then.
We are currently looking at replacing all of retail fleet of vehicle and will be ordering these all through Hammond Motor Group
Could have been excellent. But the model was advertised on Motor.co.uk as doing on average
8 mpg more and tank total mileage was about 75 more.
The staff are so helpful that a trip to the garage feels more like a visit to meet friends. I have mainly dealt with Ben Hudson and he has managed every situation I have presented him with a smile and I look forward to continuing this relationship with Hammonds and Ben.
They covered everything in great detail and were always on the other end of the phone if I had any queries.
I test drove two vehicles before making a decision.
Little or no room for negotiation on price but I am happy with the outcome. Personal Number plate arranged, fitted and Supagard Treatment carried out to an excellent finish, Very pleased with the outcome. I will return to Hammond for Servicing and future cars.
I would recommend Hammond to anyone.
When picked car up it was fully cleaned inside and out and Ben was more than happy to go through all features of the car
General Sales Manager
I would indeed recommend the company to other people
they offered me a new car at a very good price
General Sales Manager
Harry looked after me very well and the coffee was excellent.
Peter will be in touch immediately to arrange a complimentary valet and, in addition to this, so as not to inconvenience you too much, we will pick up and deliver the car back to you.
Commercial Vehicle Centre
Reported faulty radio and no service book 21/0/2015.
Assured would be sorted.
First week November reminder email, still no radio fix, no service book.
First week 2016 still waiting.
To sum up, purchasing fine, after-sales abysmal.
Commercial Vehicle Centre
Your service department are very helpful
Your commercial used van prices could be a bit more competitive.
We had a minor issue which has now been resolved by Hammonds, so happy with the follow up service we received.
Overall we are very happy with the Ford Kuga that we bought and would highly recommend Hammond Ford.
Rest assured, if it does come back please call us immediately.
Commercial Vehicle Centre
Over the moon with my car.
As you are now aware we are trying to resolve this issue and will hopefully reach a solution that satisfies your concerns very shortly.
Commercial Vehicle Centre
Although I bought a second hand vehicle from them, be sure that I will definitely return to them for any future vehicle I may require.
The staff are homely but professional and make you feel very comfortable. well worth a visit and after all it is Hammonds.**
I wasn't disappointed the service was as good this time as the first.The cars are excellent the service and after sales is second to none Lewis the salesman was new to the company but gave first class service.
They are dedicated to make their customers happy and feel at ease, it is like being in a situation of friends rather than dealing with sales staff; you are treated well, respected and valued.
Suffolk, IP19 8BU, Saturday 18th July, 2015, Testimonial for the Hammond Motor Group. Dear Paul, I feel that I must write a testimonial letter to thank both you and James Coe for the excellent level of customer service that you have afforded me during the last 3 months. In April I advised you that I was going to change my car within 6 months as the old Ford I was driving had 173k on the clock, my motor insurance renewal was at the end of October and the next MOT due in November.
We discussed the guidelines, bearing in mind that one of the requirements was to ensure my elderly relatives (87 year old mum and mother-in-law at 84) needed easy access to both the back and front seats. I regularly travel around 30k miles per annum and wanted something that would easily last another 3 years and more. Finally, I gave Paul a price challenge by restricting him to a specific figure.
Within minutes he came up with the perfect solution and all he needed to do was source an appropriate vehicle within the timescale. To ensure that I was happy with the make and model he was recommending, Paul promptly brought a Ford BMax to one of our weekly meetings to see if I liked it. I am very pleased to confirm that I picked up the nearly-new car on 15th July, having been for a test drive with James 10 days before on Sunday 5th July. Paul sourced the car from outside his normal catchment area to ensure that he exceeded my expectations.
Hammonds has been my 1st choice for new and replacement cars for many years now and I have no hesitation in recommending them very highly to others.
Thank you once again Paul and James, the Hammond Group should be proud of you. Yours sincerely, Rod Springall
Buying a car can be quite stressful and I am glad that we made your experience a pleasurable one.
Harry Waller (sales) was our first point of contact and he did everything possible to make us feel welcome.
A small hiccup with the cars heating system was dealt with in a very swift and timely manner by the service staff.
All in all, my wife and I are very satisfied with all aspects of the service offered by Hammond`s so far.
Regards, Chris Womack
This is the second vehicle I have bought from Hammonds in the last two years and the standards of care and customer satisfaction continue to be maintained to an impressive level
Well done Hammonds - a garage I trust and will continue to use!
The whole process was very easy and handled very well by Hammonds
Chris was our main contact and was excellent in the hand over everything was fully explained .Hammond work very well as one team and as customers we will carry on using them.
We wold like to send our good wishes to James for his forthcoming wedding!
Here at AW and D Hammond Ford we do try and maintain the highest standards so it's always great to hear when our customers are happy with their experience.
It took a couple of sharply worded emails to get information / actions sorted.
I am STILL waiting for an amened invoice for the purchase!
A formal letter explaining the invoice amendment will be with you first thing in the morning.
Only the best
Please call our service department on 01986 244076 and ask to speak with our service manager Keith Boggis. He will be more than happy to take a look at it for you.
The only slight niggle that I have is that I did ask for the torneau cover to be cleaned top side and underneath as it was badly stained and unfortunately it was not, but this does not deter from the excellent service I had. KEEP IT UP !
Sorry but we shall not be spending any more money with Hammonds.
Still waiting to hear from Nissan company !!!
When you looked at Titanium Olive, on another X-Trail prior to ordering the vehicle, we naturally assumed that it was your choice of colour.
We were still of the understanding that you were happy when you took delivery.
It was not until we received your email a few days later, that we realised your concerns.
As you can appreciate it is now difficult to change the colour.
We are sorry that you find yourself with this dilemma; however we will continue to try and think of a way to resolve this situation.
Peggy D Coates.
to,sorry but would not recommend hammonds to other buyers although I am happy with my Isuzu just the service bad.
I understand that the delays with your vehicle arriving from the manufacturer, combined with the long lead time for the hardtop was a cause of great frustration for you.
Please rest assured that we do not wish to mislead our customers in anyway and I hope that the alternative hardtop that we recommended and supplied is a sufficient replacement and goes some way into gaining your trust with us again.
Should you have any further concerns please do not hesitate to contact me direct.
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