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What our customers say about us...

I take pleasure in informing you your two employees, Richard James and Ozzy came to my rescue on behalf of Greenflag Insurance. They were both professional, helpful and considerate. Being an elderly lady they made me feel comfortable and safe in their company.   Would you please thank them on my behalf once again for their diligent attention and for getting both me and my car safely to my local garage.   Christine C

- Christine C

18-03-2024

Please may I give a big thank you to Richard James who responded to my emergency call to Green Flag yesterday.    He arrived promptly,  fully explained what he thought the problem was and proceeded to solve it efficiently and quickly.   I'd like to give him a score of 10.   Once again, many thanks    Elaine B-P   

- Elaine B-P

13-03-2024

Good afternoon I would like to say thank you to Richard James for attending a call out to me on Tuesday night. Richard was extremely helpful, pleasant and knowledgeable. I would like to give him 10/10 for the service he provided. Kind regards Martin F

- Martin F

11-03-2024

On our way to holiday in Southwold we hit the mother of all potholes. Managed to limp with shredded tyre to petrol station in Framlingham. Called Skoda assistance who said to leave it with them (we had no spare). Around an hour later Glen arrived. He couldn’t tow us to where we had sourced a replacement tyre as the car sits too low (VRS). He called the tow truck, which was going to be with us in a couple of hours or so. This is the amazing bit though. Glen spoke to the lady at the petrol station, left our car keys with her to await arrival of the tow truck to take our car to the tyre depot. Meanwhile, he let us load our luggage (and dog) into his van and drove us all to our holiday accommodation. What a truly amazing guy. He didn’t have to do this. He was so good, even giving us tourist information and recommendations on the way. He dropped us right at the door of where we were staying. Glen turned what had the potential to be an awful day into a fun adventure. We award all of the stars to Glen. Please thank him again on our behalf.   Sincerely    Peter S  

- Peter S

06-03-2024

Dear Sirs,   On a busy Friday afternoon and evening I must thank two of your operators for their helpfulness and attention to detail.   Firstly, Richard Jones based at Ipswich who pinpointed my location and arranged for the recovery truck providing me with drink for the duration of my wait.   Secondly, Adrian from Rendlesham who recovered my motorhome and delivered it to Halesworth for investigation and repair.   All carried out under the cover of Green Flag and their “Mayday” operation.     Thank you,   Ted A

- Ted A

04-03-2024

  Hi   I unfortunately had a flat tyre today and needed to call on my breakdown insurance for assistance . The call from Hammond Recovery was swift and Craig was sent my way to help . How glad was I the weather was awful and I always worry when my car stops working as I rely on it so much . Craig was amazing he took me to get a new tyre and fitted it for me and made sure everything was ok . I just wanted to thank Craig personally and commend him for his efficient and courteous service today he is a credit to the company .   Kind regards   Lisa G

- Lisa G

04-03-2024

To whom may concern    Richard James has delivered a brilliant service 10/10   Even though it wasn't a roadside fixable, or in this case car park, his service was great and towed me and brother back from work to garage which is near our home.   Richard James thank you very much for your lovely service

- Adrian B

01-03-2024

Mike was so helpful in the  very wet weather when finding someone  who could help us with the wheel with a flat  He took me home and then returned the next day to sort things out  I would give him 10/10  Mrs W

- Wendy J

27-02-2024

Ten out of ten for your driver Rob A for when he took me and my temperamental Rover P4 home to Walpole from Halesworth yesterday.   He turned up within a few minutes of us calling, saving us from a six hour wait with the RAC.  He was quick, helpful and polite, and he even managed to manoeuvre his truck into a seemingly impossibly tight space so the car could be left on our driveway, rather than on the road outside our neighbour's house.  He also took his coat off in spite of the miserable weather so he didn't spoil the car seats.   I don't often give feedback, but this was one of those occasions when I  feel he deserves it.   Paul M (A customer who would use Hammond Group again)  

- Mr Paul M

26-02-2024

Hello ,   Just to say a very good service I had to recover my tipper truck as was stranded. Rob & Mark were excellent , and went out of there way to sort this situation out. So five stars 🌟🌟🌟🌟🌟 from myself on this experience.   With regards Richard C.

- Richard C

20-02-2024

Richard James came on behalf of Green Flag today 5/2/24 to attend my 61 plate Ford C-Max   I cannot praise his efforts highly enough. He worked tirelessly to start/diagnose the problem with my car. He kept me informed of what he was doing and helpfully spoke to the  person whom I contacted.

- Mr Chris R

06-02-2024

I have today been visited by one of your breakdown assistance mechanics, Richard J, to assist with a non starting Ford Fusion covered under a Green Flag policy.   The communications, on-site service and advice given by Richard was excellent. It was very friendly, professional and informative and the battery problem was promptly resolved.   Thats what excellent customer service is all about. Well done Richard.   Regards,   Will W

- Will W

23-01-2024

Richard J came to my rescue and was very profeesional in his manner. He also gave me good advice on this problem. I am very impressed .I will give him ten out of ten

- Richard L

23-01-2024

Good morning.   I would like to provide some feedback regarding my recovery 06/01/24.   Craig attended my breakdown on the above date and went above and beyond to help me and my family. I was on my way to my wedding when I broke down and was stranded at the side of the road. I called for help and Craig attended in under an hour. He was unable to do anything with my car at the side of the road. He kindly spoke with the office and arranged to take me to my destination and recovered the car afterwards. Without Craig’s input, mine and my new wife’s day would have been ruined as I had no other way of getting to the wedding. I really appreciate Craig’s help and our wedding went ahead as planned, near enough on time. Craig is a shining example of kindness and made our day go ahead as planned. I cannot thank him enough for his quick response and decision making to get me to my wedding. If you have a rewards scheme, I really urge you to reward Craig for the service he provided on Saturday. He really did go above and beyond. A pure knight in shining armour when I needed it most!   Many thanks,    Wayne G  

- Wayne G

23-01-2024

Dear Hammond Group, I write to commend Glen K’s  help here at home today. He was cheerful, efficient, speedy and altogether makes us ( new to Halesworth) inclined to ask you to look after our two cars in the future. I am 100% happy. As also with Kirstie    who dealt with the appointment and later payment. She too was helpful and cheerful.  In fact the impression I got of Hammonds from the first telephone call was that your staff are positive and willing to   try to solve problems rather than  to introduce obstacles. Altogether the service at  very short notice has been excellent. Thank you and kind regards  Michael T

- Glen K and others

23-01-2024

Hi. One your your staff just attended to my car on my drive. He got there within about 30 mins of me reporting it to the AA via my bank account. He explained what was wrong and fixed it. He was friendly, helpful and just brilliant. I’m afraid I didn’t catch his name but you have my details, so hopefully you can find out. I am so grateful to him. He was a 10++.   Thank you and please thank him. He is a credit to your company.   Mary K

- Recovery mechanic brilliant!!

23-01-2024

Hi, Just thought I'd let you know of the excellent service your company provided via Green Flag when my Rover 75 Tourer failed just before Christmas. Glen asked if I could let him know what the outcome was as it was a good one. The car suffered ECU failure due to a blocked drainage pipe. The first thing to fail was (is) the fuel pump relay feed, followed by the injection drivers (luckily I got home before they failed), then things like oil pressure light feed and other instrument cluster drives.  It won't blow fuses as it's further back up the food chain from the main power feeds. It was sent off to a specialist in Newcastle who cloned a 'new' ECU and it is all back up and running sweetly now.   Thank You for the quick and excellent service.   rgds Mike 

- Mike M

15-01-2024

Hi there,   I just wanted to drop in some feedback quickly from my experience with Hammond Group Recovery last night.     I was on my way up to Norfolk and whilst on the A140 northbound one of my wheels almost came off causing the car to veer into on coming traffic and weave all over the road.  After I managed to get the car under control and parked up I called the AA.     I was a little shaken to say the least, however the AA responded within half an hour and then contacted yourselves on my behalf.    I was told by the AA that due to the size of the recovery vehicle needed, my wait could be around 3 hours.     Shortly after the AA left, I received a call from one of your employees, a lovely gentleman who informed me that a recovery vehicle would be with me within an hour. We then had a lovely chat whilst he put my mind at ease.     I then received a further two calls to update me and to let me know that the arrival of the recovery vehicle was imminent.     A wonderful young man called Alan arrived and very promptly and efficiently loaded my huge Jeep.   He constantly checked with me with regards what I needed and made me feel extremely safe at all times.     I was delivered along with our Jeep to the garage of our choice back in Essex and once again, the entire process was very efficient and professional with Alan checking to make sure I was OK.     I can not thank the  the call handler and especially lovely Alan for their kind, considerate and highly professional help throughout this rather unfortunate process.     The AA are fortunate to have such an efficient and professional recovery company at their disposal.     Massive thanks guys.....I felt safe and cared for at a very stressful time.   You guys are my heroes ❤ 

- C Speed

15-01-2024

Good morning all,   Call Assist would like to pass on the following compliment that was obtained upon completion of our customer survey... please see below...    "I have nothing but praise for the entire experience. The control centre call handler was clear and helpful, and all of the technicians and recovery services were superb. Everything dovetailed neatly and I was kept informed of arrangements by phone when necessary. Excellent service in every respect."   We would like to thank you for your hard work and dedication that you are providing, standards of which are reflected in comments like this from our customers...   Please pass our thanks to all involved!   With the warmest regards and thanks,    S.A Network Administrator Call Assist Ltd ​​​​​​​

- Call Assist compliment feedback

22-11-2023

I am truly grateful for the wonderful service by Rob in rescuing me from a flood in Syleham yesterday. It also involved some considerable manoeuvring and long distance reversing of the lorry which he carried out with skill. Thank you very much indeed. Peter D   .   P.S. The back-up team in the office seemed very much on top of their game too !

- Peter D

22-11-2023

Good Evening,   Just wanted to email with some positive feedback from my recovery on Saturday. I had been waiting for the RAC to attend my vehicle since 3pm on Monday, they were due to attend Saturday but still kept putting the arrival time back with no update about when they would arrive. The car had also broken down an hour from home.   I called Hammond following on from a recommendation from a friend who confirmed they could assist me with my electric car. The lady on the phone was really helpful and thorough. She took all my details and said someone would be with me within 30 mins. They would also call me ahead of arrival to give me time to get to the car that had broken down.   Mark called me to give me 10 mins notice ahead of his arrival which was perfect so I was at the car ready. Mark was really helpful, knew exactly what he was doing and got straight to figuring out what was wrong with the car. He was able to detect what was wrong and explain this to me in layman’s terms what this meant. Mark got the car to start, made sure it was drivable and advised he would be able to follow me to the garage to make sure I got there okay. He also drove me back from the garage to my working car which was really helpful and I was extremely grateful for.   This whole process was complete in about an hour which was amazing. I was extremely grateful for Hammonds help. The whole situation of which was made very stressful by the RAC was dealt with promptly and professionally but Hammond and absolutely made my week! I was so happy!   I will definitely be calling Hammond in the future if I ever find myself in the same situation and would 100% recommend Mark.   Many Thanks,   Kirsty R

- Kirsty R

22-11-2023

Good service should always be recognised. So just to say that the service given by your technicians Paul who undertook the initial fault diagnosis on 3rd November and Oz who recovered our car to Somersham Garage the following day was very good and much appreciated. Paul gave me a good summary of the possible fault. Oz collected the car on time and unloaded it cheerfully and efficiently  at Somersham in very inclement weather. Regards R Southgate

- R Southgate

08-11-2023

To whom it may concern:   I want to commend your excellent employee, Matt Bowen on his exceptional service. Two friends and I are visiting England from America, to visit the places where we all lived nearly 50 years ago.  Unfortunately,  on Thursday, September 28, 2023,  one of the tires on our rental car blew out and we found ourselves stranded for 5 hours while AA tried to find us a replacement tire. Having sent another person out to us from a different business who couldn’t help us (and was quite rude), we were fortunate to get Matt. He was kind and friendly, but also quickly got to work in the dark on an extremely narrow road, to transport us in his truck, load the car onto his trailer, direct the traffic waiting to get around us, and bring us safely back to our vrbo.    We can’t say enough about Matt’s professional yet personal approach. He is a great representative for Hammond Recovery Service!   Sincerely, JT Texas, USA

- JT - Texas (visiting England)

02-10-2023

We are very grateful for the help given to us by Glen. He was very kind and calm and helped us to be more calm. He knew exactly what he needed to do and was very professional. He explained what he needed to do at every move and checked that we were alright with the next step. Having tried different ways to resolve the problem, his due diligence and perseverance won the day and we were able to carry on with our holiday.   Thank you very much Glen   Linda and Richard W  

- Linda and Richard W

22-09-2023

Good evening I would just like to pass on my thanks for your excellent service tonight.  Being on my own I was in a bit of a state, to put it mildly, and had wound myself up. The lady in the office was lovely, and Jake who came out, was fantastic. He was so polite and so helpful. He is an absolute credit to your company, and I wanted you to be aware. People are always quick to criticise but slow to give praise. Please pass on my thanks. Many thanks Sue H (Ford Kuga)  

- Sue H

22-09-2023

10/10 for paul today. Super quick and friendly service to help advise me on my van and help me get home from Ipswich to Birmingham.   Thanks paul   Kind regards George D

- Mr George D

05-09-2023

Would just like to let you know , how great full I was for your speedy service and very helpful roadside assistant Phil was on Sunday evening, when I called my insurance company for a call out . Once again thank you very much . Keep up the good work Phil excellent customer service.

- Andy H

09-08-2023

On Wednesday night I got a blow out on a back tyre. My breakdown cover sent out Stuart and Mark from Hammond's in Halesworth. They were fantastic,  really helpful and friendly and got us back on our journey very quickly. Excellent service, thanks to them both .

- Carl T

04-08-2023

To the Recovery Manager, I would like to thank the crew for their help in recovering my Peugeot Metropolis to Davey Bros. of Ipswich today. Glen was most helpful and is great ambassador for your company. Regards Eric G

- Eric G

01-08-2023

Feedback re Matt Bowen   Having been promised, incorrectly, by the AA that we would be picked up by Hammonds Recovery by 16.40, stress levels escalated when the estimated arrival was changed to 19.05 and, still further when a call at 19.00 from Hammonds informed us the driver was just leaving and would be an hour and a quarter. The relief when the recovery vehicle turned the corner was immense, though I remain very angry with the AA as Matt informed us he didn't come on shift until 7pm, so would never have been coming at the earlier promised times.   Matt was fantastic, though I was somewhat baffled by the number of photographs he was required to take of the vehicle before he was even allowed to load it. He did an amazing job of getting my van loaded and the ride back to Bedford was very comfortable.   When we arrived, Matt excelled himself managing to locate a safe space to be able to unload my vehicle in an area heavily congested with parked vehicles.    Matt was very friendly and polite and I am extremely grateful to him for getting us returned home after what had been a very long and stressful day.   Jean

- Jean F

01-08-2023

Just to say , happy to give Stuart 10/10 for my vehicle recovery on Saturday morning from Aldeburgh.   Knowledgeable, careful and would trust him with any vehicle.   Regards   James T

- James T

01-08-2023

Thank you to Paul   Just to say a huge thank you to Paul for being so lovely and helpful in dealing with my car issue last night. What a lovely man to have on your team! He gets a 10 from me. With very best wishes, Lucy

- Lucy

01-08-2023

With reference to the recovery above from Somerleyton to ATS Lowestoft.   I would like to say thank you to your company for the quick and efficient way it was dealt with and a special thank you to Stuart who came to us and was very efficient and friendly.  My wife and I were very impressed!   Best wishes   Nigel L

- Nigel L

24-07-2023

Subject: Feedback on my recovery by Paul and Adrian   Both very nice and honest blokes did there best to help and keep me and my fiancé safe lots of respect for them didn’t put a foot wrong either top team 11/10 

- Jack F

18-07-2023

To whom it may concern,   Matt our recovery driver was prompt, courteous and immensely helpful. Not only did he recover our Audi TT in a timely manner, he also checked our car once delivered, as it has a suspected water leak. Matt also advised us on the next steps to replacing our tyre, letting us know we can contact our breakdown company once again for them to come back out and take our wheel to get the tyre replaced at a garage of our choice, due to garages being closed at the time of our recovery.   On your score chart I’d happily score Matt Bowen a 10.   Thanks again to Matt and the team at Hammonds for the prompt recovery. Have a great weekend.   Kind regards   James & Chloe

- James and Chloe

10-07-2023

  Hi there   I wanted to write let you know about the exceptional service we received from one of your team (Dan) on Saturday night.   Having broken down at the side of the road, my father called me for help.  I tried to get hold of the AA and eventually after many phone calls, they passed it on to Hammond Recovery.   My father, who is in his 80’s and his car, which is 97 years old, was in a dangerous position in the road and I was deeply concerned as to how I was going to get him and his car back home to safety.  Time was ticking and I was worried it was getting late.   Dan, however, found us and came to our rescue.  Immediately realising the severity of the situation and that we had to get my father and his car home quickly.    Dan was incredible.  He reassured us with his calming nature and his unbelievable knowledge of vintage cars.    Recognising both the historical significance of the car and the importance it has to my father, he took amazing care to ensure it was fixed securely to his van.  He was extremely patient and stopped twice on the way back to ensure everything was still in tact.   He was, quite simply, brilliant.  We can’t thank him enough for his help, care and attention.  He is an excellent ambassador for your company which I will happily recommend.    Thanks to Dan, my father got home safely, as did his companion for the last 67 years - his dear old car.    Please pass on our sincere thanks and gratitude to Dan, who is one in a million.   Sincerely, S Taylor On behalf of my father, C  Banham.    

- S Taylor

28-06-2023

Hi I would like to leave feedback for Matt Bowen who recovered my vehicle , trailer my wife, three dogs and myself back to my home in Kesgrave from Dasham yesterday evening. I would like to give him 10 for service.    Can I also make a comment about Jay who works for yourself. We had arranged our recovery through the AA who recovered us from Clippesby Hall, Norfolk as far as Darsham and we were told another company would be dealing with taking us the rest of the way. Despite and number of follow up calls to the AA, nothing seemed to be happening and we felt abandoned and ignored by the AA. During the afternoon, Jay turned up at the site in a large recovery vehicle and I approached him thinking he was our recovery but he wasnt. He left and I thought that was the end of that however Jay later turned up in his on vehicle and in his own time after he had finished work to see if we were still waiting and on finding we were still there, he called through to your control room to see if you could take the job on from the AA. After much negotiation with the AA from us and your control room, they eventually passed the task onto yourselves  and Matt was given the job when he came on duty.   I think Jay went over and above what was expected of him in helping out a potential customer and without him, I think I would still be sitting there. Please can you pass on our sincere thanks to him   Regards   Colin and Neller

- Colin and Neller

20-06-2023

Good afternoon,  We would just like to leave some feedback on our experience today.  Glen arrived within half an hour of our call to green flag,  immediately knew it was a flat battery. We asked him to fit a new one,  which he did.  Really,  really pleasant guy,  efficient and friendly.  A great asset to your company.  Thank you for today,  Tracie & Angela 

- Tracie and Angela

20-06-2023

Dear Hammonds Recovery,   I do hope all is well.   I just wanted to pass on my sincere thanks to your team over the weekend.   Unfortunately, I broke down on Friday and your company were called out to my assistance late on Friday evening via the AA.   Paul initially attended who was fabulous and nothing was too much trouble. Unfortunately, he could not get the vehicle going so we had to get Annett over to recover the vehicle on a low loader.   Again, Annett was incredibly courteous and helpful towards the situation. You have two fabulous employees within you organisation.   If you would be kind enough to take some time out to thank them for the service, I received that would be greatly appreciated.   Many thanks to them both and keep up the great work.   All the best Robert.

- Mr Robert R

12-06-2023

Dear Hammond Recovery   I just wanted to message to express my appreciation for the extremely professional, friendly and helpful way that Paul and Annette looked after me & my car following my call to the AA last Saturday afternoon in Ipswich.   They both went 'out of their way' to check that everything was ok at every step - and I really appreciated that - as did my partner and family.   With kind regards,   Annette E

- Annette E

12-06-2023

Brilliant service from your operative Paul, who came out to my Dacia this evening. He got to me almost an hour before the estimated time and got my car started. I was so grateful to him   Ten out of ten!   Judy  

- Judy G

12-06-2023

My car died yesterday. Richard James came straigh out, straight on it and worked out it was the alternator, got me into a local garage to drop car off, then gave me a lift home. 10/10 that man! Many thanks. 

- C Stickley

15-05-2023

I'd like to give a 10/10 for the service that Rob B gave me on my accident recovery, absolutely superb can't fault the guy, very well mannered. 

- N Wilder

12-05-2023

I had the misfortune to experience a breakdown on my motorcycle yesterday.  Depsite having the breakdown being directed by my insurer, the vehicle they arranged initially (driven by Paul) was unsuitable for transporting a motorcycle. Paul took the situation in his stride and rapidly organised a second, better suited vehicle (driven by Jamie). While waiting, Paul took the time to provide some advice to a couple whom he had assisted on a previous call and just happened to be on the quayside at the time. It was blatantly apparent they were impressed with the service and help which Paul had provided to them on both occasions.  Paul and Jamie are to be commended for the professional, courteous and pro active approach to taken to what was, for me, a stressful situation. Ensuring ultimately that my bike and myself were transported safely and securely back to my home addresss.  As a company, you should be very proud of the way these two gentlemen conducted themselves in their duties. As a result of my experience, I'd like to leave the highest possible positive feedback. 

- T Mayers

11-05-2023

We were recovered this afternoon in our campervan by your driver Rob B. We would just like to comment on the service we received, he was very good from start to finish. Brilliant service, thank you. 

- Mr and Mrs Moy

09-05-2023

Had very good service provided for me by both Paul and Rob. Both were extremely helpful and made a bad situation bearable. Would like to thank them once again for their courteous and professional attitude. 

- L Yau

09-05-2023

Paul helped me yesterday - 10 out of 10/good. He arrived at the scene much more quickly than the estimated arrival time. He gave me options and he cared that I got home safely. 

- V Bewley

09-05-2023

I would like to rate Paul a 10/10 who recovered my car from the road side this afternoon and was very kind and helpful.   

- E Wilson

24-04-2023

Picked up by Stuart, professional service and great chat.  Top marks.

- B Anderson

24-04-2023

Just wanted to pass on my gratitude for the great assistance given to me last night by Rob B (Ipswich). Intially, he kept me informed of his expected arrival time to where I required my vehicle to be recovered - which was spot on the minute. Upon his arrival, he promptly and efficiently arranged the loading of my vehicle to his recovery truck. The journey back, to my chosen garage, with Rob, was pleasant and helped reduce my stress levels - with Rob being polite and courteous throughout the journey (particularly as he's probably had the same conversation and questions from many previous customers!) So, in closing, I'd like to wholly commend Rob as a credit to Hammond Recovery and give him a well deserved 10 out of 10.   

- D Stannard

19-04-2023

On Saturday while returning home with my wife from Ipswich on the A12, our car suffered an extremely quick tyre deflation.  It was so fast to deflate that we had to stop almost immediately, we did not bother to attempt to repair with the puncture kit due to the speed of deflation. My wife reported the call for assitance, Hammonds recovery attended promptly and took the issue to hand. Your recovery specialist, Paul, from the Ipswich branch was simply fantastic. He quickly assessed the situation by doing some checks then proceeded to resolve the problem. There was a small split in the tyre in the tread area, he thinks may have been done by an old broken metal cats eye. Paul is a very skilled recovery specialist, and is an asset to Hammonds. Thank you for your prompt and efficient service. 

- M Green

17-04-2023

I would just like to say thank you for the employee who was sent yesterday to recover my Horsebox from Norwich. He was really efficient and calm and put me at ease which from a woman by herself in stressful circumstances meant a lot. He deserves recognition where it's due especially as he was on call and enjoying time with his family. Full credit to him. Many thanks. 

- L Wilde

17-04-2023

Thank you so much for the serice provided when I needed a rescue after my tyre blew in a pothole! Rob A was my driver and was brilliant - really friendly, super helpful, nice guy! I felt very comfortable, which isn't always the case for lone females! Thank you very much. 

- F Brooke

17-04-2023

I wanted to message you to say thank you to Paul for all his help on the 24th March.  What a stressful and heart sinking moment with our car breaking down in a live lan, being towed by the police and waiting for a recovery team to come and help. Especially when you're on your way for a mini break to celebrate your birthday.  I could not of wished for me, Paul was professional, reassuring, and ulimately put myself and better half first at all times.  Rating 10/10. Should we break down again in the future (hope that's not the case) I hope its Paul that comes out to help us! Thank you again Paul! 

- B Arnold

05-04-2023

I would like to express my sincere gratitude towards your breakdown recovery driver Rob B, he was outstanding, first going above and beyond and explaining what I should do, he pulled up and informed me to call the police as I was in a dangerous position. I had my 12 year old son with me and we were both a bit shaken up.  He amazingly was the driver that sent us back to the garage. He was very courteous and respectful, no swearing with my son present. 

- M Lee

05-04-2023

Excellent friendly service. 

- K Utting

05-04-2023

Thank you for your help on Monday evening.  With the exception of the long wait and repeated delayed estimates of arrival, the recovery was excellent.  Rob B and Matt Bowen were great, were extremely efficient and could not have been more helpful.   

- F Heddell

29-03-2023

Your company assisted me in a recovery from the A14 last night. The driver I had was Paul and he went above and beyond to make sure myself and my dog were safe and got home alright. He was very on the ball and as soon as he realised I was disabled and would be unable to get up into the truck that was coming to recover my car he immediately set about getting a plan in place for me to get home safe.   He kept me warm and safe while waiting for the taxi  and kept me updated on everything going on and what his plans were. We were also impeded by the overnight closures that were about to happen on the stretch of A14 we were stuck on and which was my route home.  He was constantly in contact with his colleagues and keeping me updated to get us home as quickly as he could.  I hope  it doesn't happen, but if I ever need recovery services again I hope to get someone as kind and conscientious as Paul helping me.

- J Cadet

27-02-2023

A vote of thanks and appreciated to both Richard James (Stowmarket Recovery) and Rob Burton (Rendlesham) for an amazing experience albeit under dire circumstances when my car broke down in the early hours of Monday morning on the A12 Southbound. Both Hammonds Recovery personnel were exceedingly professional and helpful. Rob, despite having a sick child at home, attended my broken down car even past his shift handover time at the Shell garage in Woodbridge. 

- H

09-02-2023

Just wanted your company to know that the service we received today from Dan was exemplary. We are very pleased with Hammond Recovery Group and will certainly recommend your company based on today's services. 

- J & C Kearns

09-02-2023

A quick thank you for the excellent service to fix my Suzuki Swift on Sunday the 5th Feb in Woodbridge. Great service from Paul. Quick to turn up and fix the problem. New battery supplied at good price. 

- M Catling

06-02-2023

I was recovered today by Mr Rob B (Ipswich) and I would just like to say what a credit he is to your company. Nothing was too much trouble for him, he carried out his work proficiently and effectively with a smile. He arrived on time and was knowledgeable and courteous. A great service! Thank you. 

- R Warman

25-01-2023

My vehicle broke down on the pumps at the Co Op service station on Sunday afternoon. Your breakdown service was excellent, prompt attendance, fault diagnosed and conveyed home. Your operative was professional, personable and a credit to your company. Thank you. 

- C Watkins

11-01-2023

Dear Sirs, just to say I had excellent service from your co-worker, Rob, yesterday after I had put in a call out on my Volvo Assist. He was friendly and efficient and got me out of the mud that I had unfortunately driven my car into. I was very relieved to see him and thank him and yourselves for such an excellent service. A brilliant service, I am very grateful. So many thanks

- S Finch

05-01-2023

We would like to express our most sincere thanks for the excellent standard of service received Friday 9th December.  The fault was sorted our efficiently and in a timely manner. I would give Paul an excellent level. 

- R & J Dalzell

12-12-2022

Thanks to Paul for last night recovery, he was really helpful with professional advice and support. Am really grateful Paul, thanks a lot. 

- Richard O

12-12-2022

My car was recovered very early this morning by your driver, Matt Bowen. I have to give him a 10/10 for the service rendered and another 10/10 for have the presence of mind to phone his office on the off chance that there might be someone nearby in need of recovery, as indeed there was, saving me hours of sitting around waiting and getting colder. Many thanks, 

- D Robinson

30-11-2022

I just want to thank the two guys who came and rescued me from the field today. Thank you so much and to the company for your speedy response time, and the Lady on the phone who made me feel safe and I had nothing to worry about as was getting a little anxious. Thank you so much all of you

- K Bose

30-11-2022

Your operative Paul arrived at the expected time and completed the job quickly & efficiently.

- M Brothwell

21-11-2022

Your employee Paul came out to us and we were very happy with his service. He was earlier than expected and did a professional job and had the repair done in a short time. Highly recommend. 

- R & C Gilbert

21-11-2022

I would just like to comment on the excellent service I received from your Recovery driver, Jay. Very calm and professional at all times, as it wasn't a straight forward recovery. A gas tanker in a built up area with oncoming traffic both ways. But he maintained focus and came up with a plan that involved some cars being moved and the tanker being moved backwards then forwards to recover back to the depot. Many thanks. 

- R Lowson

21-11-2022

For recovery driver, Rob A, who collected me and my vehicle yesterday. Excellent service and a nice guy. 10

- N Darrell

18-11-2022

Just wanted to provide some very positive feedback about my experience with Hammond Recovery this morning. Richard James was the technician who supported me this morning with my car recovery from home to a local garage. Richard was the complete professional and provided an excellent service. An excellent ambassador for the organisation and is a great asset to you. 

- D Markham

18-11-2022

Excellent service from Paul who managed to get me on the road again. Thank you. 10 out of 10. 

- A Hollins

02-11-2022

I would like it to be known how impressed I was with Paul this morning, he arrived within given time. Was extremely polite, knowledgeable and respectful of my car and property. A definite 10 out of 10. 

- L Pyett

25-10-2022

Just a quick email to give Paul ten out of ten - he was prompt, polite, punctual and so very efficient. I was sorted in under ten mins! Many thanks Hammond! 

- K Millman-Outten

11-10-2022

I would like to thank you for the excellent service you have given me on the recovery of my car and a big thanks to Paul and Mark Smith for their very pleasant manner. 

- D Loomes

11-10-2022

We give Paul a 10/10 for excellent timing and beyond amazing performance. Absolutely brilliant customer service. Couldn't rate him higher, wish there was an 11 on the chat because he hits it. Thanks Paul! Much appreciated.

- R Jeffries

12-09-2022

Had Paul out to my breakdown and was very helpful and a great guy. Would highly recommend him again. 

- B Last

12-09-2022

Paul was extremely capable, found the fault immediately. He was very kind and calm and listened carefully.  We would give more than 10 of 10 if we could. 

- J Birkemeyer

08-09-2022

Paul came so swiftly and kept me well informed when I had unfortunately, by mistake, locked my keys inside my car - locking myself out and my dog in on a rainy evening! He promptly found a solution to my problem and I was soon back in my car reunited with my faithful dog. Thanks Paul! 

- C Keen

08-09-2022

Paul was very quick polite helpful and efficient. A credit to your company. 

- B Hatcher

05-09-2022

I would like to take this opportunity to write and let you know of our gratitude in being assisted in the recovery of our car last night following it breaking down on the busy A12. Simon appeared with us quickly and was able to determine the issue on my car which meant that he would need to recover our car back to our home address in Leiston. Simon was great he ensured we were safe and any needs taken care of; he then loaded the car quickly and got us home without any delay. We often overlook things like breakdown cover, but I will ensure I immediately renew my policy when its due.  Again a huge thank you to Simon for a no drama recovery and could you please pass on my best regards and thanks to him. 

- C Lloyd

12-08-2022

Just wanted to say a massive thank you to Stuart for recovering the car and myself. He was earlier than the ETA given which was brilliant and when he arrived it was 5 minutes before the car was in the truck and on the way home. Really nice and friendly guy, excellent serviec, couldn't fault it. 10/10!

- F Jolly

09-08-2022

I would just like to big up one of your drivers named Paul, who recovered me off the A12 and followed me all the way back to me house. My Mercedes had broken down with the alternator going. After being stranded from 6 o'clock for about four hours before Paul turned up, I wasn't expecting the level of service that I got. Paul was very helpful and kind, explaining that the alternator had gone. He managed to get me started with a spare jumpstart battery and followed me until I got back home, otherwise I think I would've been waiting half the night to be relayed home from the middle of nowhere. He went above and beyond. 10/10

- D Hogan

09-08-2022

I just wanted to say thank you to Craig for getting me back on the road so quickly after my exhaust fell apart today in Lowestoft. He was so efficient and professional, excellent service.

- D Best

03-08-2022

I wanted to formally thank Paul for quickly and professionally resovling my problem with a car with a totally flat battery and a door lock that did not open the door.  Very good work. 

- C Clough

27-07-2022

Your driver arrived quicker than Greenflag had said to expect and tried his best to fix my car at the scene but wasn't able to. He towed me to the garage and kindly drove me home which would have been an hour walk in high 30 degrees heat otherwise so hugely appreciated. 

- K Corbyn

26-07-2022

I would like to praise the following employees for an extremely wonderful job. They were professional, friendly and very helpful on the two occasionst that they visited us on Wednesday 13th and Thursday 14th of July. They were a credit to your company, Glen, Sam, Mark and Stewart. 

- A Finnigan

19-07-2022

I was really pleased with the service I received. After a long wait through my insurance company, when I spoke to Hammond directly to explain that I was a woman on my own who had been waiting for almost three hours now in the dark they immediately informed me a driver was on his way, and explained to me where he was and roughly how long he would be. Paul who then arrived to check and tow the car was quick, efficient and friendly. I would rate him 10/10.  

- R Clark

19-07-2022

I had Paul and Annette come out to my car this evening and the service was quick, efficient and professional. Annette has now taken the car away and will be delivering it to the Alfa Romeo dealership in the morning. Very happy with the service that has been provided on a Sunday evening. 10/10.

- J Clark

11-07-2022

On the 8th July 2022, Paul attended to my via AA callout. He dealt with the fault efficiently. He explained everything that needed to be done well and also took into account my hearing problems, allowing me to follow what he was doing.  This was the best service I've ever had from the Hammond Group.   

- J Pulson

11-07-2022

I wish to give feedback about on of your recovery drivers,  Paul, who came to try to repair my Polestar on Saturday afternoon.    He did a class job and I would give him a 10 out of 10! 

- Jeremy

04-07-2022

Just to say how grateful I was for pulling my car out of a ditch on 26th June early mornig. He was so patient and skillful as well as non-judgemental. 

- F Fox

04-07-2022

Paul attended our breakdown in Ipswich yesterday for my grandson. We could not praise Paul enough for his help and his manner and for taking time to give his help and advice. Thank you Paul.   

- G Creasey

10-06-2022

I just wanted to pass on my appreciation and thanks to your recovery driver Rob. B from Ipswich. I broke down today in a dangerous position on a bend on the A12 in Suffolk with patchy phone signal. He arrived quickly and loaded my car. Then we discovered my cover with the AA was only recovery to a safe place. The AA wanted to charge us hundreds of pounds to get us back to Chelmsford. And were quite happy to leave us stranded.  Rob called his office and they gave us a much more reasonable quote and got myself, my 16 year old son and our little dog home safely. He was very polite and helpful and I'm so grateful to him. Please pass on my thanks to him again. And also to the lovely lady I spoke to on the phone at your office who took payment from me. Brilliant service thank you again.

- A Moon

07-06-2022

Excellent service provided by Paul arrived earlier than expected, very knowledgeable and soon sorted the fault. Would highly recommend your company. 

- S Spurgeon

23-05-2022

Glen has completely saved my life. I lost my keys and my spare was in the car waiting to be taken to get a new battery as the buttons are not working. He managed to get the keys out without setting off the alarm or damaging the car. He arrived so quickly and did such a brilliant, efficient job and was so kind. I cannot thank him enough. I would rate him a 100/10 but as that is not actually an option, 10/10. 

- S Peel

23-05-2022

We are just writing to say how pleased we are with the service we received from your recovery service. The driver, Rob (Ipswich) was competent, helpful and very courteous. If we had to score, we would give him 10. He took good care of the vehicle and us until we were dropped off. Although the whole event was a long and tiring one, we are overall satisfied with the service we received. Thank you.

- M Lal

19-05-2022

Today I was walking my pushbike to the Sainsbury’s and Shell garage to use their air pumps to pump up my back tyre. Both were out of service. On my way back home, not far from my home, Dan your driver oulled up in the car park at the Pet’s at Home saying he tried to call me at the station. I apologised, as I couldn’t hear much over all the noise of the traffic. He asked if I wanted to put it in the back of his van, my bike, and he gave me a lift home. I said thank you, that would be kind, as my late father would of done the same. I said all the bike needs is a pump out. He put the tyre back inside the wheel frame, and so the flat tyre came out, and then pumped it up for me. Even then, he asked if I wanted the lift still. I said thanks, but no, it’s now pumped up because of him and need to ride it home to make sure it all goes well. I just wanted to say very few would of done that. I am thankful. If he, or any of your crew need somewhere to jump to go to the toilet or need a cup of tea, my home is open to return the great favour and kindness done to me today.

- A Dart

19-05-2022

Just to say that the care and attention that Dean Barber took when recovering my Aston Martin DBS (she is like new!) from my house to Lancaster Aston Martin in Cambridge was really appreciated. Nice chap, great service 10/10 Thoroughly recommend your company based upon Dean’s performance.

- Crispin

19-05-2022

I would like to comment on the excellent service I received from your driver. He was very helpful and promptly changed my tyre, making sure of my safety at all times. The motorway was very dark, and being the early hours of the morning, it felt good to have Dan, who was very professional, and helpful. He also made sure everything was working okay, before I drove off.

- Y Robinson

19-05-2022

On Wednesday 10th April, 2022 in Ipswich. I broke down. My car needed to be transported to my home address. The recovery man Rob, from Ipswich, who I would score 10++++ was excellent,, very supportive, polite, respectful. I couldn’t have wished for a better service. Along with his colleague, Dan, who would also score 10++++ who arrived first to hopefully get me going again the guys couldn’t have been anymore professional, putting me at ease. Not once did I feel disrespected by them. I feel they are a credit to Hammond Recovery. Thank you both for your help and support.

- G Cass

19-05-2022

We found Chris was extremely helpful and reassuring. It was also good that he brought the motorcycle trolley which made life a lot easier. He’s a real credit to your company and Greenflag in general.

- T Glass

19-05-2022

Hello, I’ve had to comment on my service provided early hours of this morning by a gentleman named Paul. What can I say about this wonderful guy? He’s amazing! He came to me within 15 minutes as I had really bad car trouble and had to pull up into Tesco’s car park. He was straight on it and made sure me and my other half got completely home safe and sound by following us the whole way. We need more people like him in this world! He was an absolutely blessing to me and my partner and I’ll forever be grateful and we just wanted to make sure you knew how much of a super employee you have!

- P & G

19-05-2022

Firstly thank you for providing the recovery service. I was very pleased with your mechanic Paul. He checked the battery and got the car going, we have one false start but charged it a bit more and away I went. Paul was helpful, friendly and most helpful of all was the call he made to me after  I took the car for a dive to charge the battery to make sure all was well and I was not stranded. I would also like to say thank you to the lady who called me when I first booked the ‘rescue’. She was efficient, knowledgeable and explained very clearly the situation and the priority of calls and gave me  an approximation of when I could expect a mechanic to turn up. Overall the service offered Hammond Recovery is excellent.

- M Gemmell

19-05-2022

Hello, just called up and got a great bloke come out and see my car, very quick at fixing the tyre and putting the spare one on. His name was Dan was he was very professional. I would rate him a 10, couldn’t recommend him enough.               

- L Brown

19-05-2022

My good lady were on the way back from Southwold on New Year’s Day and hit a pothole that was covered by a puddle. It was so deep (and had been reported to the council for some time, apparently) that I thought that the wheel had been torn off; certainly, the tyre was in no state to inflate. Your driver, Annette, turned up a coupe of hours later and, my word, we were so pleased to see her. We were stuck on a back road in the middle of nowhere in the dark. She struggled to find us but kept us informed throughout the whole process. It was probably one of the worst days of the year and in one of the worst local places for the incident but your company, with Annette’s help, managed to get us, and the car, home. I can’t thank you enough for the great service and rescuing us. I can’t imagine what we would have done without you. The truck was clean and covid protected and Annette is a credit to your business. I wish you, Annette, and the company all the very best for the future.

- D Taylor

19-05-2022

 10 – Extremely helpful and informative. Got me back on the road in no time with a couple of tips for maintenance in the future.

- P Foster

19-05-2022

I contacted Greenflag for breakdown due to having a puncture and being unable to remove the tyre to place the spare wheel. A member of staff called Dan was assigned to help. I have to say, firstly he arrived within 30 minutes if me making the call - very unheard off modern day so amazing in that respect. As for the tyre, he assisted in removing the tyre which he found had a puncture. He managed to pump it up and noticed that it was a stone causing the puncture. Unfortunately, the spare tyre which we though was going to be replaced had an issue with the valve. Thankfully, Dan was handy to offer support. Managed to help locate a local garage where we could get the puncture sorted. It’s the first time we have used our breakdown cover and certainly given today’s experience, I will highly recommended Hammond Recovery. Dan was a good example of how the customer service journey should b like and certainly seems an asset to the team.

- S Kaz

19-05-2022

Just a quick note to say that Paul did a 10/10 great job today replacing the battery on my car. 

- J Cresswell

19-05-2022

Our motorhome lost power on the A143 between Ellingham and Bungay late morning on 6/9/21. We had travelled only about 20 miles from our starting point and faced a further 180 miles to return to The Midlands. We managed to get the vehicle safely to the roadside so that traffic was not unduly obstructed. Our breakdown cover contacted yourselves to arrange help and Craig arrived within about 40 minutes - earlier than anticipated. He was unable to fix the problem but stayed with us until the recovery truck arrived with the loan car. Both Craig and Kevin were very reassuring and kept us calm and occupied during what was a stressful time. They waited while we moved essentials from the motorhome to the loan car and saw us on our way before they dealt with recovery of the m/h to your depot. Kevin brought the motorhome to our local garage on Wednesday morning and called shortly before arrival. I was then able to direct him on a safe route to avoid two low railway bridges and some major road works! Excellent work from start to finish by both Craig and Kevin - and Tim back at base  keeping us informed. Many thanks Gentlemen. 10/10 all round.

- T & M Gower

10-09-2021

My car had broken down to a fueling issue. Your breakdown technician, Lee, arrived within 60 minutes. I explained the events leading to why my car would not start and he diagnosed a suspect fuel pump relay very quickly. Most impressed, an old dog learnt a new trick. Lee deserves a big 10 for his knowledge and courtesy. Thanks. 

- P Winder

02-08-2021

Mr Matthews called today to extend his thanks to everyone who helped with his motor home recovery off the A14 yesterday – even after such a long wait (call assist error) he was really grateful and pleased with our service and care we took with his motorhome when delivering it to Peterborough.

- Mr Matthews

02-08-2021

Hi,  We just wanted to say that the service that we received last weekend was excellent. The drivers were very pleasant and so helpful. George who took us to our campsite, and the lady driver who collected us from there and brought us home. We would like to thank them so much. 

- K & S Wheeler

02-08-2021

Just to say, many thanks for getting us back home to London, safely. We were all, extremely impressed by our driver, Jay. He was really accommodating, professional and good company. He went out of his way to make sure that our journey was safe and comfortable. He gets the medal of honour, as far as I'm concerned, so definitely ten stars, of 10/10. 

- L Thomas

02-08-2021

Hello, we have just had Callum complete a breakdown recovery on our car. Callum was extremely patient, careful and had a good sense of humour, dealing with what was a relatively difficult and time consuming recovery. He has definitely earned a 10/10 from us! 

- N Crouch

02-08-2021

Please thank Annette for her brilliant recovery job yesterday. She was so helpful, sympathetic and really practical and enabled me to get everything out of my car before it went off to the yard. She even reminded me to take a photo of my beloved car before she left. She is an absolute star. 

- P Forrest

02-08-2021

Just a quick note to say that I received excellent service from Kevin on Friday in regards to the recovery and transportation of a BMW from my home address on Friday 22nd January. Kevin was courteous, professional, and efficient and would provide a score of 10/10 on the service received. Would also note that the initial mechanic who assessed the vehicle on Thursday (did not get the name of the individual) was of the same high standard

- A Weller

13-05-2021

Apologies that this feedback is delayed – Stuart assisted me on New Years Eve. The recovery was for my Mazda from Harleston to Huntingdon, via Manchett’s Recovery in Ingham owing to yourselves having limited drivers that day. Stuart was brilliant – really friendly, safety conscious (Covid related) and professional. Sadly, I have had not so positive dealings with breakdown companies in the past, however Stuart has restored my faith and trust in the service. There was a bit of a delay in arrival, however, it was New Years Eve, so I understand it was likely very busy. Please do pass on my thanks to Stuart for his exemplary service and very cheery outlook. I shall be recommending you as a company.

- J Pannell

13-05-2021

Just to say I had such a good service from the team from booking to delivering my car home. Thank you so much.

- M Verenga

13-05-2021

I was very happy with the service that Tim provided, he helped to get me going and went well over above and beyond for me and was a fantastic help.

- Lipscombe

13-05-2021

I was very happy with the service. Stuart was a Roadside Hero and brilliant. I appreciated the updates he had along the way.

- S Shambrook

13-05-2021

Very happy with the service provided. They were efficient, nice and pleasant.

- J Macfarlane

13-05-2021

I recommend Rob 10.10! Really nice bloke and extremely helpful. My full gratitude for him!

- C Snyder

13-05-2021

I hope it’s not too late to provide comment on the service provided by your engineer, Lee when called via Direct Line when I broke down. Lee managed to resolve my issue and provide details leading me to have my vehicle checked on my return home. The information provided was passed on and my car, once having a minor service, ran perfectly, and continues to do so. Please pass on my personal thanks to Lee. 

- M Prior

13-05-2021

I’d like to pass on my profound thanks to Stuart and Russell, who came to the rescue tonight on behalf of a gentleman whose van had become stuck on the roadside. I was returning home from a sweaty gym session when I drove past the scene, and knew that, as an AA member, I could use that membership to call upon the AA to help others, should they need help; I phoned the AA accordingly, and was told that Stuart and Russell would be with us at around 20:20 local time. Stuart and Russell arrived and made very short work (it seemed to me anyway) of extricating the van from a situation that was way beyond the capabilities of my Ford Fiesta and me, and the van and its owner were soon on their way. It was extremely impressive to watch, and Stuart and Russell were great; they were extremely pleasant, and extremely professional. Jamie, the person with whom I spoke with at Hammond’s once the AA had called them out, was excellent as well, sharing Stuart and Russell’s high standards of professionalism. Please do keep up the excellent work; needless to say, I’d like to give you an 11 out of 10 for everything tonight, and I won’t hesitate to recommend Hammond’s, and to pass on the sentiments here, to others in the times to come.   Thanks again!

- S Rolfe

13-05-2021

Excellent!

- J Bexley

13-05-2021

Thank you for your support, kindness and practicality over the past couple of days. We had an accident on Friday morning whilst on holiday at Carlton Meres caravan park and our car was un-drivable as a result. Hammonds recovered the vehicle at the scene for us.  I was then contacted by Tim on Saturday to confirm that our vehicle would be recovered to home in Brighton on Monday and a Ford C Max woukd be available for us in the meantime - this was invaluable as we had been unable to travel our far enough to get food since Friday morning and had to be back in Brighton on Sunday at the latest.  Matt picked us up shortly afterwards on Saturday to take us to the loan car and was helpful, professional and polite throughout the process. Kevin arrived promptly on Monday morning to deliver our own car to us in Brighton and collect the C-Max and again was helpful, calm and professional. The staff at Hammonds have been exceptional and could have not done more for us. 

- L & A Goodall

19-04-2021

I just wanted to express my gratitude to Jay for his help last night with the recovery and delivery of my Audi to the VW/Audi workshop in Woodbridge Road, Ipswich.  I had been waiting a significant period following the breakdown and I needed several calls with the AA to ensure things sorted from my initial request from around 15:15 that same day.  As for the service provided by Jay, I just want to say he is a real asset to your company by the way he dealt with my situation showing real empathy and professionalism.   I asked Jay if I could provide feedback as I wanted to let his employers know how grateful I was.  I would be happy to talk to anyone if required to discuss further.

- N Harrall

19-04-2021

Great service provided by Matt Wright on Christmas Day. My key was locked in boot of polo (via automatic security). AA passed my call on to Hammond Recovery  and Matt came out and with patience and skill very cleverly eventually managed to reach the key with long wire to press it and open car. I was so impressed with Matt and the service and the way he persisted with the difficult job and achieved the brilliant result. Thank you Matt

- E Ayliffe

28-01-2020

Just wanted to leave some positive feedback about Russell. I called my breakdown company as I had a boot fault and whilst diagnosing the problem, Russell advised me that I also needed my brakes replacing. Russell was very knowledgeable and polite. He went above and beyond with his customer service ontop of the repair of the vehicle. I was over the moon and very satisfied with Hammonds and Russell. 

- J Ward

23-12-2019

Just wanted to thank Glen for his fantastic service when I left my headlights on in the rain and got a flat battery. I was over the moon with the service and wanted to make sure his manager knew how well he had done! 

- Batchelder

23-12-2019

Glen was great yesterday when trying to fix my Movano, he was very thorough and checked over and tried everything.  He was extremely professional and hard working. I couldn't rate him high enough so just wanted to say thanks! Also thank you to Martin, I had great service and a great chat. Very approachable and friendly. 

- L Dowds

23-12-2019

Martin provided a first class service and kept me amused and laughing on the bad I was having. 

- J Blunt

23-12-2019

On Friday, I had your recovery services and wanted to put forward on the great service I had and the company of a nice fella, Rob A. Thank you, 10/10 marks. 

- Anonymous

23-12-2019

Hello, Today me and my car were transported from Friston in Suffolk to my local garage in London. Charles Hamilton McGuinty (I may be mucking up the spelling, if so apologies) was excellent. He was polite and efficient from the moment he arrived and a pleasure to travel to London with. First class service; 10/10 excellent. Thank you very much to him and to your company for the help today.  Best,  

- S Tindle

23-12-2019

Hello, This is a short note on my experience yesterday. Kevin the recovery vehicle driver who brought me and my car back home was brilliant. He was very professional, courteous and completed the job to my satisfaction.  A rating of 10 if you have a rating scale. Kind Regards,  

- B Jacob

23-12-2019

Hi, Just wanted to pass on my thanks once again for two of your amazing drivers who helped me this morning.  My car died on the A14 first thing and Bill Potter was there to check out my vehicle, the cambelt had snapped so there was nothing which could be done so he kindly dropped me at the local services where I could wait for Andy French who needed to bring the lorry to tow my car all the way back to Romford. Both guys were so friendly and professional, the hour long drive with Andy was extremely pleasant especially after I had been so upset at being stranded on my own in the cold, he really couldnt have been nicer and helpful.  He was very chatty and I enjoyed the journey home.  He was amazing getting my dead car reversed back onto the driveway. Please pass on my thanks and regards once again as they really helped my breakdown go a lot more smoother and bearable.  

- S Ambrose

23-12-2019

Rob was very professional and polite and very efficient, also very patient and thorough  A great service, Thank you very much  

- Anonymous

23-12-2019

Very happy with the service Russell provided. He was very knowledgeable, polite and provided a first class service. 

- Sampson

23-12-2019

Couldn't fault Liam for his recovery last night through the AA after a bad experience with the RAC. Very happy. 

- Newton

23-12-2019

I would like to draw your attention to the quality of service provided by Lee and Martin on Sunday. Each was polite, determined, helpful and extremely professional - a clear 10 our of 10. Hammonds' policy on towing 4x4's is understood, but one has to be of a certain age to understand that a Series 3 in 2 wheel drive with free-wheeling hubs (disengaging the front drive shafts) is effectively a 4x2. Recognition of this would have shortened a 6+ hour recovery to around 2.5 hours. The above notwithstanding, I am very grateful for the assistance. 

- A M Maher

23-12-2019

Good afternoon. Following our recovery last month I would just like to give some feedback about your driver, Wayne.  The truck arrived in our yard and Wayne was more than happy to put it exactly where I needed it. He was very pleasant and professional and couldn't be any more helpful. He put across a very good image for your company. We will definitely be in touch following any futher recovery service we need. Regards, 

- R Gowing

23-12-2019

Please accept our gratitude for our recovery. Although we had to wait over 2 hours the attitude of Rob just calmed us and the dogs down so we could complete our journey in a relaxed atmosphere. He had us home in no time at all just chatting away to keep us relaxed, he is a credit to your company. 10/10. Regards, 

- R Decordova

23-12-2019

I would like to thank 'Lee' & 'Russ' who came & sorted out my vehicle last night from an underground car park. With a damaged front suspension, I wasn't able to get far.. via Green Flag & Hammonds I was truly looked after superbly. What amazingly helpful these gentlemen were - great ambassadors for your company. Thank you again for all your help. 10/10.

- P Burt

23-12-2019

Thank you  for  your first class service - from Glen attending the breakdown at 8am to Martin recovering the vehicle. Very knowledgeable and helpful.  

- M O'Brien

23-12-2019

We had to use your service yesterday at Woodbridge. Bill Potter came out to see us and we were very satisfied with the service he gave - he went the extra mile to get us up and running again. Very many thanks  

- T Dale

23-12-2019

Good afternoon. Just back from being recovered in my broken down Transit and I must say what a cracking service. From initial phone call to getting dropped off at my workshop -  1hr 45mins, brilliant! Your driver, Rob. A is a top geezer, ten out of ten! Many thanks

- S Hume

23-12-2019

The dust has settled now on my  motorhome breakdown and the van is shortly to be fixed in Diss. Please pass on to all concerned with our recovery, particularly Glenn and Stuart who were quickly at the scene, our thanks for a very professional job delivered in the friendliest manner. 10 out of 10 all round.  When we arrived at our accommodation that evening, we discovered that my cousin has used Hammonds for servicing their car since arriving in the area some years ago. They too have been completely satisfied.  You have a winning team in every department. Lucky us for getting you last Sunday.   

- S Manson

23-12-2019

The services I was given by Graham on my recovery of my van from Ipswich was very friendly and helpful, could not find any fault in his help. 

- G Durling

23-12-2019

Following my recent situation requiring your breakdown/recovery service, I would like to thank Martin for his efficient and friendly service. My thanks also go to him for going above and beyond his duty in offering me further help and advice. He deserves a medal! (Or a bonus!!) In addition, I would like to send my thanks and appreciation for all the help and advice given by Martin's colleagues at Hammond's depot with regards to my repeated injector issues with my Volvo. Whilst circumstances were beyond anybody's control due to the collapsed sewer in Lowestoft on Monday and the journey home took much longer than anticipated, I am eternally grateful that my safe return home was assured. Despite the anxiety of my circumstances, I found the experience and friendliness of Martin and his colleagues most comforting. I would most certainly recommend Hammond's to anyone in the future and would appreciate if my personal thanks could be verbally passed on to those concerned. Many, many, thanks. 

- W Davenport

23-12-2019

Terrific service. Very quick, competent and efficient. Great driver. Many thanks,

- G

23-12-2019

Hi there,  Stuart from Hammond Recovery was an excellent Recovery man. He was extremely competent also friendly, jovial and good company on a long drive back to Lincolnshire. A credit to your company. 10 out of 10. Many thanks, 

- P Dunkley

23-12-2019

Kevin today handled the recovery of my Bentley Continental GT Speed in a most professional manner. Additionally, he was  courteous and aware of my needs for which I have already personally thanked him. On your scoring system he is a no brainer 10. Thank you. 

- J Bailey

23-12-2019

Thank you to Stuart (10 out of 10) for the efficient and friendly recovery of my vehicle on Sunday. Kind regards, 

- M Church

23-12-2019

I would like to thank Russ for the excellent service he provided to me and my elderly parents when we broke down in my Ford Focus on the A12 just before the Orwell Bridge in Suffolk on Friday.  My parents were extremely agitated and anxious but he arrrived within half an hour of my call and helped reassure them, got them safely in his truck and dealt with my car so that it was loaded and we could get going very quickly. He was very accommodating and helpful with my parents. He provided an outstanding service an we cannot recommend him highly enough. Please thank him again for us. Many thanks and kind regards. 

- J Abdeljelil

23-12-2019

Hi all.  Just wanted to let you all know, I had a great service from Annette. She took extra care not to damage my crippled custom trike on loading and unloading it for transport. She delivered the vehicle to my house with good professional care. Please pass on my gratitude for her. A big KUDOS - 10/10. Thanks again. 

- D Winget

23-12-2019

Just want to thank your company but especially your driver, Rob Mason. What a credit he is to your company!! He was very polite, professional and overly keen to help and went above and beyond to assist me, if I could give him over 5 stars I would - what an absolute star!! :) A very happy customer. 

- G Allen

23-12-2019

My car was recovered by your driver, Martin. I'd like you to know that he was professional and courteous! Thank you very much! 

- C Rix

23-12-2019

I wish to let you know that your recovery driver, Martin, merits a 10 points out of 10 for the service he provided me yesterday, following a call made by Bramfield to recover my car. Martin was swift to arrive, professional and friendly in his manner, effective in handling my car and very helpful indeed. Thank you. 

- R Roy

23-12-2019

Good morning,  Your mechanic, Paul Collings, was called out to my vehicle at my property on Sunday. The service he provided was excellent, he went out of his way to get the vehicle started. For that reason I award him a score of 10 on your ratings. Regards, 

- M Mitchell

23-12-2019

Greetings,  Rob A did a great job pulling me out of a sand hole, he arrived on time and got me going efficiently. Many thanks, 

- G Allen

23-12-2019

I'd just like to comment that when Martin collected my vehicle from Leiston on Friday last week, the service provided was exceptional. He contacted me regularly with updates prior to arrival, was friendly and a joy to chat with. He made sure to explain all tasks as they were completed during the collection and gave a clear explanation of the next steps. Martin is a credit to your business.  Regards, 

- M Oakley

23-12-2019

Dear Sirs At 6pm tonight I broke down and duly phoned for assistance.  Within 45 minutes Mark was with us and quickly diagnosed the issue and was able to sort the vehicle so we could safely get home.  I would like to thank Mark for his professionalism and swift attention to the problem. Kind regards

- K Wicks

23-12-2019

Hi,    On Friday 31st May, my horsebox broke down twice. I just wanted to say how brilliant, helpful, knowledgeable Mark Tidman was. He gave me great advice and really helped point me in the right direction with my lorry and where to take it to and what was wrong with it. If he hadn’t given me that advice I would have broken down again and been recovered more times that day.    Thank you.  Kind regards,   

- C Rigler

23-12-2019

I just wanted to feedback for the EXCELLENT service of your driver, Bill Potter, tonight.  He not only collected me from home before the time I was told, I’m already safely home with my vehicle.  He also followed me to the petrol station and waited till I started the car again. Professional, friendly and just superb service from him in this cold night.  

- B Howard

23-12-2019

Hello Just wanted to say a huge thank you to Andy French of Hammonds for your assistance when I had a flat tyre in a car park in Felixstowe on Saturday. It turned out to be a very small puncture in the sidewall of the tyre, on the corner in the last row of treads Thanks also to Green Flag who are always very helpful  

- S Lawrence

23-12-2019

Just to say that your driver turned up after only 20 minutes. Very helpful indeed in getting the car started, his name was Bill Potter. 

- P Stowe

23-12-2019

After my initial call to Nationwide I was extremely pleased with the expert and professional service given by your two staff members. The man who attended on Sunday last who arranged the relay for Monday at 9am. Rob-A arrived on time and everything went so smoothly. Thank you for such a good experience when the car was useless. Regards  

- B Johnson

23-12-2019

Hi We had the unfortunate experience of our car not starting following shopping on Saturday. We were surprised how quickly the response boys arrived considering the distance traveled  i/e Halesworth to Gorleston. When they arrived they were quick to deal withe problem and pleasantly helpful in getting us on our way home. Thank you Wayne & Russell  

- B & L Yaxley

23-12-2019

On Sunday, I had the unfortunate experience of having to call Green Flag Recovery due to an electrical fault with my car. I was then very fortunate to have your engineer Mr Matt Wright being sent to help me.  On his arrival he was smart in appearance and had a very polite manner. After finding the fault, he was then very professional in making the necessary repair, which enabled me and my wife to go Brighton as planned. He was a fantastic ambassador for your company. You should be very pleased and fortunate to have an employee like Mr Wright working for you.  

- B Cresswell

23-12-2019

Martin recovered my car last Wednesday from Pakefield to my garage. The service I received was excellent and Martin went out of his way to help. Rating would be a 10. 

- C Burgess

23-12-2019

Just to advise that yesterday Martin did a great job collecting us and sorting us out. A credit to your company. 

- D Bamford

23-12-2019

My mother recently had a small fire under the bonnet of her Citroen C3 recently, the insurance company had the car collected and the gentleman that collected the car was very helpful, nice, pleasant and there wasn’t anything that was not too much trouble and also explained where her car would go that night and who to call if any queries.  I didn’t get his name. The next week or so was difficult with the insurance company, long story shortened is the insurance wouldn’t cover us for a fire that started as a mechanical fault and did not destroy the car… I then arranged to come and collect the car from your yard, lady who answered the phone was helpful and we arranged I would collect 16th Feb 10:00am. When I arrived the young man in the office was aware and a recovery driver was talking to him, his name was Martin and had just popped in to the office on his day but obviously gets on well with his colleague so offered to help him get my mum’s citroen from the yard so I could put it on my car trailer. He went above and beyond in my opinion and nothing was too much trouble, many small things but mostly his helpful manner. I have learnt 3 things in the last two weeks Never buy another French car Fully comprehensive insurance is no longer fully comprehensive, she should have let the car burn out rather than turn the ignition off and get the battery disconnected If I need a recovery service in the future I would call Hammond recovery because of several positive experiences   Please pass on my thanks again to Martin especially and the team you have there.   Kind regards

- M Wooltorton

23-12-2019

Today I experienced a blow out on the A14, this was a traumatic experience and I would just like to thank your company for recovering the vehicle. Also, I would highly recommend the driver you sent out, who was not only professional but kind and thoughtful as well. 10/10.

- J Blake

23-12-2019

Our recovery driver was Bill Potter 10/10 for service he provided. Arrived in a downpour of rain soaking wet from previous job. Couldn’t be more helpful, explained everything and as we had children in the car he followed us back home to make sure we didn’t breakdown again. What more could you ask for. Kind regards  

- L Cassidy

23-12-2019

I would just like to say a big thank you to Mark for coming out to my car last night. He was great. He did all the diagnostic testing and gave me all the advice that I needed. The car started this morning and all seems fine for the moment. Really excellent roadside manner. Best regards to him. 

- S Pickering

23-12-2019

Dear Hammond Recovery,  Just to let you know my feedback. I called from Walberswick, Suffolk today about 3pm. My Peugeot would not start despite spending much of the day recharging the battery. I got a text to say that your man would arrive shortly. He arrived promptly and immediately got my car going and tested the battery. His name is Russ. Service score 10. Really good, thank you, can't fault that. Many thanks, 

- P Austin

23-12-2019

Martin was 10 out of 10. Very professional and made sure I was ok. Also a really funny man, had me in stitches. Thank you, Martin, for all your help. 

- T MacCormac

23-12-2019

Just a quick note to say thanks to Martin who stopped when he could see I was in trouble with a flat on a busy road.  What a great help, it so nice to know that Hammonds employees care so much. Thank you Martin and Hammonds . I still mourn the loss of Hammond Land Rover so Izuzu next time round. Thanks,   

- A Parsons

23-12-2019

Dear Sir or Madam Martin picked me up early on Monday evening when I had broken down around Eye.  During the whole recovery process - from pick-up to delivery - Martin provided a Masterclass in excellent customer service. He couldn't have been more helpful and efficient. He made a miserable evening into an almost pleasant experience!  You have an absolute gem in Martin - a rare find. I do hope that you reward him accordingly but I believe that you should do everything that you can to keep a 1st class employee like Martin.  Yours sincerely

- G Wilson

23-12-2019

I would like to rate Paul who was sent from the AA to Thorpeness. 10/10 for service when my VW Golf Estate failed to start.   

- D Wickers

23-12-2019

The service I received this morning from your company was exemplary. From the initial contact which outlined when I could be expected to be recovered to the driver Russ McClure, who was professional, efficient and considerate. I would rate a definite 10/10. Many thanks, 

- E Evans

23-12-2019

Mr Wright attended to my breakdown today, right from his arrival you could tell he was determined to fix the fault. It was a difficult repair regarding location on the engine, access was extremely restricted and the engine was still hot. The sweat was running off him as he worked over the hot engine and the sun was baking. I would have expected anyone else to simply call in for a truck to recover the vehicle to a garage! Not only did he continue relentlessly he had to make up a connector from scratch to get the car running again. Mr Wright is a credit to your organisation and I will wholeheartedly recommend your service to colleagues and friends. Thank you and please pass on my regards to Mr Wright.   Kind regards

- D Gilbert

23-12-2019

Hello    I had a problem with my Ford Galaxy today and one of your breakdown recovery mechanics called Glen attended my home address to look at the vehicle, I would just like to say that he was polite and professional in his attitude and very knowledgeable in regards to the problem with my vehicle. I have dealt with Hammonds both professionally and personally on many occasions and Glen is a credit to your company I have thanked Glen myself but I would be grateful if you could please pass on my gratitude in a more official way.     Kind Regards

- S Eccles

23-12-2019

Morning,  Please pass on my extreme gratitude to Wayne Ballinger for helping a damsel in distress at Tesco. I thought I had done so well getting the wheel nuts pff and jacking up the car to remove the tyre but it was stuck solid and a good bang with a hammer did the trick half an hour later. (Mental note to keep a hammer in my car next time)! Please pass on my sincere thanks.     

- S Miller

23-12-2019

First class thanks to Matt!!!  10/10   Regards, 

- J

23-12-2019

Hi there,   Last weekend Martin from your service picked us up and towed us home from Suffolk to London.   He was exceptionally lovely, warm and helpful. We couldn't rate his service more highly. The whole trip was so smooth.   Thank him and your team,   Best,

- G Brent

23-12-2019

Dear Hammond Recovery   I would just like to say how impressed I was with your service today, As a self-employed tradesman when the driveshaft went on my van on route to my first job I was a little stressed. Having been cut off twice by my insurance company as they tried to transfer me to the assist team and once they took all my details and told me a recovery company will contact me shortly. Within 10 minutes I had a texted from yourselves and you arrived on time and Rob A explained what he was doing and loaded my van up in what seemed no time in a professional and calm manner. I climbed up into the most immaculate lorry cab I have ever been in and Rob was an absolute pleasure to drive with to my garage where to no surprise to me unloaded my van to exactly where the garage wanted it with no fuss whatsoever.   The garage repaired my van with a new driveshaft and stub axle before 5pm. So what could have been a very stressful day turned out to be a very pleasant (albeit expensive).   So please pass my thanks onto Rob A and keep up the excellent work.   Kind regards   

- K Walker

23-12-2019

Dear Sir/Madam  We had a small accident today outside Bungay, and Rob came to pick us up. He arrived promptly and was very professional, and absolutely lovely, he very kindly took us to Halesworth and even asked us where we wanted to be dropped off.  He was definitely a ray of sunshine on a stressful day. He does your company proud!  Kind regards   

- R Owens

23-12-2019

Well done to Andy French.

- A Quaid

23-12-2019

Kevin recovered my van today swiftly and without issues. Highly experienced and great chap  10 stars.  Cheers   

- B Gatt

23-12-2019

Dear Team  This is just a quick message to thank Lee (who attended my breakdown on Saturday morning at 03:00am).  I couldn't have wished for a better or more reassuring service. He is clearly a very approachable and customer focussed person. He also came across as highly intelligent and knowledgeable about all kinds of cars as he was able to quickly get to the root of quite a complicated problem and help me to understand it, and resolve it. He never made me feel bad about having requested a call out at a very antisocial time. He clearly takes great pride in what he does.  What I wanted to say, most of all, is how impressed I was, and what a good representative he is of your company and the service that you provide. I will not hesitate to recommend Hammond to everyone I know. Following the breakdown, I took my car to Volkswagen on Monday morning, and I can honestly say he seemed to know more about the problem than they did.  I hope you can pass this feedback on to him, because I feel that he deserves this positive feedback.  Best wishes  

- C Kearsley

23-12-2019

Thank you for a very quick response and for keeping me updated with recovery times. The driver ROB A was top class too and rang me once he arrived and we were able to manoeuvre a tricky parking situation. FIVE STARS!

- E Izunwanne

23-12-2019

Your driver Glen came to our rescue in about 30 minutes. I had locked my car with both sets of keys inside. Glen was very ingenious and extremely patient in the way he managed to get my car unlocked without any damage. A real hero.

- N & A Skinner

23-12-2019

Dear Tim.   On behalf of Aldeburgh Carnival, I wish to extend our heartfelt thanks to Hammonds and John in particular, your recovery vehicle driver. He worked tirelessly and professionally all day in the full glare of the general public and was most supportive to me in my role as Traffic Manager.   I very much appreciated his sense of calm efficiency whilst dealing with cars parked in no parking zones. I look forward to working with Hammonds for Carnival 2021 and will be in contact for a quote early next year.   With kind regards

- C Palmer

23-12-2019

  I wanted to write to say how very impressed I was with the service of your driver Martin on Thursday.   My small daughter and I were involved in a crash near Beccles and were recovered after a very long wait of almost two hours by Martin.   The first thing he did was check we were ok and what we needed. We said water and toilet! He provided water immediately and kindly offered us a loo stop at his own home on the way to ours.   This was very much over and above the call of duty and at his house he also gave my daughter chocolate which cheered her up after a traumatic few hours.   Martin was so friendly and supportive to us and made the terrible situation do much easier.   He is a very kind man with high levels of customer service.   Thank you for passing on this message to Martin.

- N Harling

20-12-2019

I’ve just had my car collected and I was dropped off home by Martin. He gave me a card to send in feedback hence this email.   Martin appeared a really nice man, made me feel at ease straight away explaining where we go from here regarding the recovery of my car and where it goes. He appeared polite, friendly and little things like telling me to jump in the car for a few minutes to get out of the cold whilst preparing the truck. It allowed me to just chuck a text to someone and say alls ok!   On the score element of the card I would give him 10/10.   Please pass on my thanks again!    

- M Farebrother

20-12-2019

The recovery of my Volvo V50 completed by MARTIN on the above date was excellent 10/10. He was efficient, professional and pleasant. Martin responded to my call-out after your Beccles or Bungay office (I forget which) was given the job at 18:00.  Martin was not given the task until 20:00 and was with me within 40 mins. An excellent response!  The reason for the two hour gap was that the initial report from Bungay was of someone coming from a drop off in Martlesham Heath was obviously delayed - this information was not transmitted to me. My car did not necessarily need home recovery, had a small, reponse vehicle with a compressor had been available, it could have been fixed at the roadside. I repeat, Martin was good at his job.  

- D Goodlad

20-12-2019

Please thank Stuart for the wonderful service he gave us when our Mazda broke down and he delivered it to the garage for us.  150 stars!! 

- I O'Toole

20-12-2019

Hi Just wanted to give some feedback straight away about my experience of recovery today.   Martin has just taken my three young children and I, along with our Chevrolet Captiva all the way from Saxmundham up to Wilmslow via the garage in Salford to drop the car. What a lovely man!  He made us feel at ease and relaxed in what was a long journey.  He couldn’t have done enough for us and was very friendly and chatty and even unloaded the contents of my car into his truck when we dropped it at the garage. He made sure that he stopped somewhere suitable for the children and was extremely considerate. I personally think that he is an asset to your company and went above and beyond what I would have expected.  My children and I have nothing but praise for him and how comfortably and safely he got us home.  He even gave the children a chocolate bar each. Thank you so much Martin!  

- N Lloyd

20-12-2019

Hi I was recovered by Andy French yesreday and wanted to provide some feedback. He was very polite and explained what he was doing step by step.    Regards, 

- K Glover

20-12-2019

A big thank you to John T, sorry couldn’t make out all of surname, for rescuing us  tonight. John went out of his way to help us and we finally got home safely. Excellent service and a polite manner too.  We thoroughly recommend his service. We definitely score a 10 on your service chart.  Keep up the good work !   Kind regards,  

- M Vybiral

20-12-2019

Dear Hammond Recovery.   I  had cause to call out my recovery service today to assist me because I had a flat tyre, and the chap who came to my aid at Gorleston, took me and my car to KwikFit at Lowestoft was one of yours, Rob A.   I cannot praise him highly enough for the way he attended to me and my car, professionally and personally.   All in a day’s work to him no doubt but to an old chap stuck by the roadside it was very much more.   Thank you.  

- H Meadows

20-12-2019

I would like to rate your  recovery person Rob A with a score of 10. He was quick and efficient and extremely polite and helpful. Breaking down is no fun as you know so good service is appreciated.   Regards,

- J Hankins

20-12-2019

Good morning,  Very impressed with the recovery process this morning, your driver Matt Smith is a great ambassador for your company.....a full 10 marks😀 Kind regards  

- A Hunt

20-12-2019

Hi there, Just a quick note to tell you of my recovery. From the time I rang the AA your driver Graham got to me within 20 minutes, that in it's self is exceptional. He was very professional from the moment he turned up and soon had my vehicle loaded and driving me home. I can't fault your service, so it's a massive 10/10 from me. Thank you so much.   

- M Tudhope

20-12-2019

Hi   Just to convey my sincere thanks to Glen for his helpful service when he attended my breakdown on Friday.   Very helpful and efficient.   Please pass on my thanks.   Kind regards,

- T Curd

20-12-2019

Brittania Rescue asked you to look at our car this afternoon as it would not start. Your representative, Glen was with us within 15 minutes and rang beforehand to say he was on his way. Glen traced and rectified the fault with great efficiency. He was also very helpful, polite and extremely courteous. Excellent service and and Glen was exceptional. 10 out of 10. Thank you very much for helping us.

- K Watkins

20-12-2019

Your driver Rob A recovered me Friday and done a very good job although he broke down himself but still recovered my trailer and delivered it home  my score for him is a 9    thanks 

- S Barnham

29-11-2018

fantastic service by your guy Rob A    credit to the company  many thanks 

- A Stammers

29-11-2018

Glen, genius!    Superb and thanks for sorting me out, excellent service

- Mr Hosland-Round

29-11-2018

Received excellent service from your mechanic Mr Mark Tidman yesterday.  Arrived within 25 minutes of callout; carried out a thorough investigation on what was a difficult issue to resolve; had eventually. decided to call Recovery, but after speaking with a colleague managed to identify what was a simple and very unexpected solution on my particular vehicle.  Mr Tidman was polite, courteous and clearly conscientious in his work.   Rating: 10/10.  

- J Freilich

29-11-2018

Just to say a big thank you to Rob A for bringing me safely. After a flat tyre just outside Beccles .  I score him a 10 easily for his kindness, helpfulness and friendliness, 

- K Branch

29-11-2018

Just a note to thank Matt Smith whom recovered my vehicle last night, after a tyre blow out.   He arrived very quickly and was most helpful.   Good work!  

- J Wilson

29-11-2018

I would like to leave feedback re my recent van recovery.   Martin rang to say an approximate time, duly arrived at set time and was very helpful and courteous throughout.   Thank you for all his help

- J Johnson

29-11-2018

I wish to let you know of the excellent service I received on Saturday when my Openreach van was recovered by your company. Your recovery man (Martin) kept me informed and was curtsies and efficient throughout the whole procedure. Thank you.

- S Brand

29-11-2018

I would like to say how impressed we were with the recovery service offered by you when our Mazda had a flat tyre yesterday. We did not have to wait long and our recovery driver, Martin was very quick and efficient. More than this he was extremely helpful with my husband who is currently severely disabled with acute sciatica and can barely walk. I cannot speak too highly of his care and attention. Never a pleasant experience, our breakdown and recovery was handled extremely well and I would have no hesitation recommending you to anyone in a similar situation.

- Mr and Mrs Sergent

28-11-2018

Youre driver martin recovered us last night from norfolk,we couldn't have asked for a nicer,or friendlier driver. Went above and beyond to help us get home 10 out of 10  

- K Kennett

28-11-2018

I just wanted to relay my thanks to Hammond Recovery and especially to Bill Potter who excelled all my expectations.  Having had my tyre blow out I was given the expectation of my recovery being approximately in an hours time, Bill arrived after just 30 minutes.  After removing the tyre and putting my spare one on, he advised that I could do no more than 100 miles on it and a speed of no more than 50 mph.  He then helped me find a garage that held the tyre size for my Micra as I needed to return to Derbyshire.  He succeeded in finding one and ensured that we had clear directions on how to get there and make sure that they were expecting us. After then I starting my journey to the garage Bill appeared to follow us most of the way to Woodbridge which reassured me as I was only able to drive at about 45mph.    I would certainly rate Bill and Hammond Recovery at 10 out of 10 for service.   Thank you

- M Waterworth

28-11-2018

Great job from Matt Smith in recovering my Passat on Saturday.   10 out of 10.

- Mr Denny

28-11-2018

I would like to express my gratitude to Martin who assisted me when my car needed recovering via the AA today.   He was extremely friendly and was lovely to my little 1.5 year old son.   I would score him 10/10.

- S Murrie

06-11-2018

Luke is a delightful person, keen to do the best job possible while staying friendly and chatty throughout. AA had warned a driver would not arrive until 5.50, an hour and a half after the initial phone call. Luke rolled up at 5 o'clock. His speedy response was much appreciated. GOOD

- A Littlejohn

06-11-2018

10 out of 10 for Rob A today. Excellent service, many thanks.

- T Parker

06-11-2018

I just wanted to say a massive THANK YOU to everyone who helped me yesterday, but particularly to Glen who recovered me, to Matt for the lovely cup of tea and to Rob for bringing me all the way to beautiful Cley in North Norfolk. Gentlemen, you are a credit to Hammonds! Thank you again

- S Taplin

06-11-2018

Luke came out and helped me out, he also gave my car a diagnostic check which was brilliant(saved me some money).   He was there in less time than was anticipated and he got me back on the road quickly. In for work,only an hour missed (that's really good).   Thank you Luke for all the help.

- G Crowe

06-11-2018

Good Afternoon   Just sending you my feedback on the recovery service that I received, by Dan P.   10 out of 10.  Polite, efficient, and excellent service.

- S Edhouse

06-11-2018

I would like to this opportunity in thanking The Hammond Group for their professional and efficient service last evening in recovering my vehicle and getting myself and my wife Carol home to Mildenhall safe and sound.   Your driver Karl was punctual, helpful, very friendly and of good character. He made our journey home an enjoyable experience.

- S Ashdown

06-11-2018

I would like to thank you very much for my recovery of my bmw 530d your driver Rob.A was the most helpful man I can not thank him enough   thanks again 

- A Murkin

06-11-2018

Good morning   Just to say that Rob A did a wonderful job collecting my Porsche and delivering us to the door of the garage in Norwich to have it serviced, all with due regard for the low clearance when getting it on and off.   with my thanks

- K Lawson

06-11-2018

We would like to highly commend Martins promp efficient response to my epic fail of loosing Car keys at a wedding i was dressing yesterday, His pleasant manner, quick scottish wit, calm presence and willingness to share information that would help our predicament was awesome.  He knew exactly what he needed to do, and managed to envovle all three tired, stressed,pasengers in the process.    Please pass on our regards and hope he has rested.   His scores on the doors are 10/10.

- Mrs Quantrill-Tozer

06-11-2018

ANDY FRENCH - RESPONSE TO GREEN  FLAG CALL OUT   This afternoon I had a puncture on the A140 and phoned NatWest Green Flag for assistance.  The service from Hammond Group was excellent. I received a text telling me the name of the person who would be attending (Andy French) his van registration number and stating he would be with me within the hour.  In fact he arrived in under half an hour.  I was so pleased to see him as I was at the side of a busy road - he soon changed the wheel and I was on my way again.  He made sure that I got back in the flow of the traffic and ensured I went off safely.   The service was excellent and I would like to thank him and Hammond  again.

- G Sheldon

06-11-2018

On Sunday morning your driver, Martin, came to take us and our broken down car back from Westleton, Suffolk to Colchester. Please pass on our thanks (from me, my husband and two boys). Martin was very efficient, reassuring, always helpful in every way and kind and thoughtful to our boys. I'd give Martin a rating of 'excellent' (so above your top mark of 10) for turning a negative into a positive at the end of our holiday!

- L North, P Davey and Boys

06-11-2018

I would like to say a huge thank you to Mr John Thrower, who done everything He could to help my 79yr old disable husband am myself when our car broke down, on our way to Gunton Hall, not only did Mr John Thrower get us to our destination he helped me to get my husband an luggage to our chalet, an sorted out to get our car to a garage to be repaired, an to have it returned to us on Friday. We are so grateful once again thank you .

- Mr and Mrs Ford

06-11-2018

Thanks to Martin and Matt for rescuing me today and delivering me to Kwik Fit in Norwich.   Great service and 2 lovely guys! 10 out of 10.

- E Marsden

06-11-2018

Me and my mum were picked up today by Stuart. After being told we would have to wait over an hour and also being told that our dogs weren’t covered on our policy, Stuart got here in just 25-30 minutes and was very friendly to us and our dogs! Without a doubt 10/10 for the service provided today!  Many thanks

- Georgia and Sue

06-11-2018

Hello, I was recently recovered by Mark Tidman. The AA on the night left us for over 6 hours even though I had a 10 year old with me who was by then very cold and nervous about the dark. Mark quickly got my Grandson into his warm vehicle and set to work loading our small motorcycle. Men like Mark are a rare breed and an asset to any company, friendly, hard working and very professional. You should be proud of him, please pass on my thanks for the way he looked after us both on that night. Many Thanks

- N Monument

06-11-2018

  I am not one to bother with feedback, time restrainst etc, however, I was very impressed with Martins approach, and professionalism, and aimiable personality. Therefore I would like to score Martin 10/10, first rate and a credit to your company.

- R Campion

06-11-2018

Hi there   I hope that this message finds you well.   My family and I were on our way from Braintree to Great Yarmouth this past Saturday morning when our car unfortunately lost power at about 10:30am that morning. The initial road side assistance that reached us a little after 11:40am was unable to assist us because it was, to quote the gentleman from Anglia Recovery, a 'workshop job'.    Due to the sheer volume of breakdowns that day, we then had to wait approximately 4 hours for a suitable vehicle to come and collect both myself and my family and our vehicle to get us back to Braintree. That is where your driver, Martin McGinnty (apologies if I have not spelled his surname correctly!) came in to the equation.   Put simply, Martin could not have been more helpful, chatty and friendly to the extent that it made a journey lasting more than 2 hours seem like it flew by which, after the time we had spent waiting to go home, was something both my partner and I were extremely grateful for with our 2 1/2 year-old-son!   As a mark of Martin's helpfulness, upon noting that our vehicle's driver side window was still open and being told that Anglia Recovery's had been unable to resolve the issue, within mere seconds he was able to get the window wound back up. Additionally, upon arriving back at our home address, without even having to be asked, he helped my partner and I get all of our stuff out of the truck and into our house which was also highly appreciated due to our having a very excitable young child in tow!   Martin is a really genuine man and a credit to your company - you are very fortunate to have someone so personable working for you.  

- A Douglas

06-11-2018

I never do feedback but on this occasion your driver Glen cannot be rated good as he went above and beyond that so I rate him 10+++++++.

- Mrs Nichols

06-11-2018

Dear sir.   On the above date we were travelling along the A140 on our way to Maldon Essex when we had to stop at temporary traffic lights, as we slowed our motor home being automatic start to change down as it went from 3rd to second there was a very loud bang and it lost transmission. We contacted the AA for help we were also in a very dangerous position and the temperature was 33c.   After2 hour wait we were very relived to see your  recovery van driven by Mr John Thower arrive and despite the danger from speeding traffic and bad drivers he was able to tow us to a place of safety. He was extremely reassuring and ensured we were ok and explained fully what would happen he also checked over the vehicle and confirmed it could not be repaired at the road side. He contacted the AA to update them and was informed that their own recovery truck was near by and they would take over they refused his offer of arranging onward transport by your selves. After again checking we were alright and had water he said goodbye and left at 4pm.   I rang the AA at 1751hrs to find out where they were to be told they were busy. At 2016hrs Don arrived from your company and transported us to Lincolon, again he first asked if we were alright and took great care to load our motor home he explained what was happening when he had to take his break he asked if we needed anything. We arrived at our destination and motor home safely unloaded at 230am for which we were extremely grateful to Don.   Please convey our thanks to these great ambassadors of you firm and if you have an employee of the month award there are not two more deserving members of your team to whom it should be given.   Once again please convey our thanks to them both and let them know we have provided this feed back

- D and C Fairbrother

06-11-2018

Had excellent service from Mark yesterday on a very difficult to change flat tyre on a old Ford Transit van. Thou difficult to change Mark stuck with it giveing excellent service. Would rate it 10 out of 10 Good Work

- R Martin

06-11-2018

Great service, attitude and response from John Thrower this week when my car broke down.   Many thanks

- N Brown

06-11-2018

  Just to say, Martin deserved at “10” for yesterday’s professional and friendly recovery of my RR to a garage in Colchester.   Many thanks for the assistance.

- S Wiggins

06-11-2018

I had the misfortune of my car braking down (Clutch issue) on Wednesday 22 August 2018. I phoned for AA assistance and one of your recovery vehicles attended in their place as they where to busy to attend in a realistic time.   I was fairly soon after my initial request for help, contacted by your driver (Luke) mechanic to inform me he was on the way and his estimated ETA. A good start. He arrived as promised and I was greeted by a very friendly and competent young man. His cheery personality did not detract from his very professional attitude to his work. His task was not made easy as we were situated on a rough grass area.   His duty of care for my car was obvious from the very time he arrived, and his detailed communication both with me and on the phone with your base was very helpful and reassuring.   I make no apology for the longish eulogy as this young man was excellent and I hope your organisation appreciates him as much as I did.   Thank you to him and to Hammonds recovery.   Best regards

- C Tricker

06-11-2018

I wish to thank Stuart for his understanding and caring attitude when he arrived today to collect my car and return it to Marshalls Ipswich.  He was very professional in his approach. Please offer him my thanks. The motor mechanic he called upon for support was also a great credit to your company. Tell them the fault was a simple as a loose earth connection.  

- P Norman

06-11-2018

Your recovery driver Stuart pick myself and my car up yesterday at Copdock and delivered us both safely home to Essex. I would like to give him 10 plus for being a very friendly helpful person,  most definitely would recommend your company to anyone who needed help with vehicle recovery.

- R Seaby

06-11-2018

Hi this feedback relates to the vehicle recovery that Dan P did at Ipswich. It was a black VW Up!   I would rate Dan a sure 10.  He was really friendly, polite and did his job quickly and professionally, but without rushing me at all.  There was time to ask questions and describe what happened to the vehicle before he prepared it for loading on the recovery truck.   It was a pleasure meeting him.   Thanks also to the call centre person who advised me Dan was on his way and gave me very accurate information about his arrival time. She was professional and courteous throughout.

- T Rout

06-11-2018

Good morning Hammond Recovery Group   Yesterday after being messed around by the AA, waiting 7 hours for a toe truck, they eventually decided to ask you to recover us.   Your driver Rob Mason was excellent, he was polite and courteous , your vehicle was very clean and he delivered our car to our chosen garage and then dropped me back to our home.   If you have an employee of the month I would recommend him.   Please pass on my family’s thanks again.

- P Robinson

06-11-2018

  Hi. We broke down yesterday on our way to Southwold. We were meeting our daughter and grandchildren. Mark came to our rescue. So professional and courteous. He had us up and running very quickly. Cannot thank him enough. Well done Mark.

- M Cole

06-11-2018

I would just like to leave feedback from the recovery I had on the evening of 2nd. Stuart recovered my vehicle from bungay back to my home in Ipswich. I would definitely rate 10 out of 10. He was friendly, helpful and professional. The whole experience from calling to arrange recovery to getting home was great.  Thanks so much and huge thanks to Stuart.

- L Burrows

06-11-2018

Dan P asked me to give feedback on my recovery today   I was very happy with the service although had to wait 2 hours I gather that wasn’t his fault. Otherwise 10/10.

- K Moore

06-11-2018

Had a visit today from John Thrower in response to our call-out for a breakdown of wife's car at home......turned out to be an electrical/starter motor issue which John was happily able to fix on the spot within a half-hour.  Engine now seems to start up as it should, hooray! John's approach was friendly but professional and he went about sorting our problem with obvious knowledge and patience. Service overall :  10  

- T Redman

06-11-2018

The service provided by Dan P was very good. He was very helpful, polite, friendly and kept checking we were all ok throughout our journey back to Ipswich.

- G and J Blacker

06-11-2018

On Sunday morning 2nd September, the Green Flag called for one of your breakdown vehicles to pick up our Toyota Aygo from Felixstowe seafront. The breakdown truck arrived and the driver was Matt Smith.  I just want to say that he was a very helpful and pleasant man, and with all the traffic about that morning, he was also very cool, calm and collected!   Thank you very much  

- A J Westwood

06-11-2018

  I was recovered  today by your driver matt smith. Just wanted to say how friendly he was and how easy things were!  Definitley helped me out and would be good if my thanks could be passed on.

- O Tunstall

06-11-2018

Excellent service from Luke today. Professional , courteous and personable. Good job ! Thanks

- S Whitehead

06-11-2018

Paul attended my vehicle this morning. He arrived promptly, was professional, friendly and most importantly, fixed my car! If he lived in my locality, he would always be my first port of call for auto problems!

- D Burke

06-11-2018

I just wanted to say Glen was absolutely fantastic when he attended our breakdown at Green haven campsite, Rumburgh.   He was extremely polite and resolved our problem very quickly , allowing us to salvage the day.   Thanks very much.

- J Keay

06-11-2018

The other morning I called the recovery bundled in with my insurance as my Megane estate died on me. The helpline was excellent and speedy and gave me an estimate of around 40 minutes.   Luke called to see exactly where I was and arrived considerably earlier than the estimate. He was friendly, knowledgeable and very helpful. Sadly he couldn't do anything with my dead clutch but got the car hooked up for towing to a garage near my home, thoroughly and professionally briefed me on how to 'be towed' and, once we had parked the car up and I'd taken my belongings out of it, gave me a lift home.   Really excellent service, thank you Luke; it was almost a pleasure to break down! 

- M Crame

06-11-2018

Martin and Glen have just recovered my father’s Range Rover from a ditch near Fressingfield and we cannot praise them highly enough.   They were incredibly quick to the scene and took charge right away, knowing exactly the right course of action.   The car was virtually on its side in a six foot deep ditch yet they recovered the car quickly, with all but no further damage. It took them just over an hour and they were obliging to any problems the recovery caused to traffic, even letting the school bus through.   Once again, they were fantastic in carrying out the recovery.

- C Davidson

06-11-2018

I'd just like to say how helpful Bill was when he attended the VW Fox with the jammed ignition yesterday evening. I'd definitely rate the service he provided as very good and on the 'green man' end of the service scale. Thanks once again Bill and thank you Hammond Recovery. 

- C Harrison

06-11-2018

  You driver, 'Dan P', carried out his job in a professional manor, right from up to date information on estimated arrival time, to introducing himself when he arrived and the easy collection of the vehicle from a not very easy position to load it from, all of which he did easily with the bear minimum of disruption to other road users.  The vehicle was transported safely to the garage and Dan was friendly and helpful at all times.   I would like to thank you for your help, and if transportation should ever be required again in the future, I hope that myself or my work colleagues receive the same professionalism that your driver Dan showed.

- M Osbourne

06-11-2018

I just wanted to say that your recovery chap Martin has been superb today.     Great customer service and he made the whole experience of being recovered more than bearable!   Seriously though, a really good guy, will recommend to my friends for sure.

- E Orford

06-11-2018

We couldn't have been more pleased. The recovery vehicle found us - not easy - within 30 mins of our call to Volvo Recovery. The operator, Dan P,  was polite, friendly and reassuring. With no fuss the vehicle was loaded up and we, plus our pet dog, were assisted up the ladder to the cab. No mean feat as we are both in our mid seventies. We were then taken to a central Volvo garage where the replacement tyre was fitted within an hour.  It was a very stressful time, as we were many miles from our home base, and staying at our holiday caravan in a rural area.

- M Cavanagh

06-11-2018

Had to just drop a line to say a massive thank you to Mark who came out to me in Ipswich. I had had a very stressful night shift followed by car tyre broken even though it said he would be with me at 9.55 he arrived shortly after 9, didnt make me feel like an idiot for not knowing how to change a wheel and sorted it very quickly so i could get home to bed what an amazing man thank you so much   

- E Harris-Smith

06-11-2018

Further to the recovery of my vehicle this morning carried out by Danny P, I can advise that Danny was very professional and provided a good service.  

- O Passmore

06-11-2018

  My Suzuki Wagnr was recovered by Martin this evening from the A12 between Farnham and Gt Glemham. I am a woman driving on my own so I was very relieved when he arrived in much less time than the breakdown service told me to expect help.   He was kind and friendly and very efficient.   As the A145 from Blythburgh to Beccles was closed he had to take the back roads to my home.  While driving through Ringsfield very cautiously on the narrow road the nearside part of the windscreen hit an overhanging tree branch which shattered it.   At no time was Martin driving too fast for the road conditions and he was situated correctly in the road. He was in no way to blame for the accident that occurred.   I would like to pass on my thanks for his help and kindness in a rather stressful situation.   With regards

- C Blanchard

06-11-2018

I would like to say a big thank you to Dan P for his help when I broke down last Wednesday on the A14 near Ipswich . He was very reassuring, friendly, courteous and professional. He delivered me and my car safely. I would rate the service 10 out of 10. Once again thanks

- S Birt

06-11-2018

I was collected by your driver Stuart and can say he is a great guy and rate him 10 out of 10. Please thank him for his speedy work and recovering me safely on Friday evening.

- N Palmer

06-11-2018

Thank you for a good service on Saturday morning Luke is a knowledgeable helpful and friendly part of your team  Once again many thanks.

- M Taylor

06-11-2018

Just to say thank you very much for such a prompt response this afternoon to our home start issue with my wife's car in Mellis.   Your operator Mr John Thrower was very professional and helpful.   Thanks again and kind regards.

- D Ball

06-11-2018

Hi I'm just dropping a line to thank Martin who recovered me this morning from Morrison carpark at Beccles. Martin was very professional and helpful from the time he picked me up right through to when he dropped my vehicle off . If I ever am in that position again be sure I will ask for Martin. Thanks for your promptness

- J Spink

06-11-2018

Just a quick email to provide feedback on the recovery of my Audi A6 on Saturday. The driver of the recovery vehicle was Kevin, very kind and polite chap, fantastic service. Many thanks

- N Goulding

06-11-2018

Just wanted to drop a quick message to say a huge Thankyou to Hammond Recovery & specifically Kevin who came to my aid when my Vauxhall Vivaro van broke down on Friday. I was very stressed & was very tired too after a busy day painting & decorating but I was found & returned home within an hour of calling. Again Thankyou for such a fast & reliable & stress free service.

- M Williams

06-11-2018

I am leaving a feedback score of 10 for Stuart who recovered my broken down Fiat 500 rom Woodbridge to Lowestoft as i was stranded miles from home. He was professional, friendly and a great example to Hammond Recovery. Many thanks to him for his help.

- P Howard

06-11-2018

I am leaving feedback the service provided to me by your driver Bill Potter Monday morning when my battery was flat. He was excellent, and went and collected the new battery and replaced it for me. I would score him a 10+if I could Hope this gets back to him, Thanks.

- S Taft

06-11-2018

Thanks very much for transporting me and my VW Sharan from Southwold to Lowestoft.   It was an excellent service, super efficient,  and Stuart the driver couldn't have been more helpful and informative.   10 out of 10

- W James

06-11-2018

Had great experience with Bill on Friday evening in Ipswich. Beat arrival estimate time by at least 20 mins very quickly diagnosed issue, had all the right equipment as was courteous and pleasant to deal with. Thanks Bill!

- E Bradshaw

06-11-2018

Just a quick e- mail to pass on my sincere thanks to Matt Wright. I suffered a breakdown yesterday at rush hour just before the Orwell Bridge. Matt turned up well in time of the ETA, and IMMEDIATELY identified the problem. He had my car up and running in no time. His service was first class as was his fault diagnosis and subsequent. Highly impressive bit of work, please pass on my deepest thanks. 

- S Starkings

06-11-2018

I just wanted to thank Mark for all his help in getting my car back on the road tonight. I received a call from Mark very soon after speaking with Direct Line rescue. He got to my car fairly quickly & soon checked my car over finding the problem & producing a fix which cured the breakdown & enabled me to drive home. Mark also gave me details of what the problem was & recommended that I get my garage to check the sensor that caused the issue.   Overall a 10/10 experience

- S Cole

06-11-2018

  Many thanks for the service provided.   All of your employees that assisted us (initial callout, loan car drop off and Dan.P who recovered it back to Leamington for me where friendly, helpful and arrived in good time.   10/10

- R Strand

31-10-2018

Just wanted to say a big thanks to Karl, who recovered my Honda today. Excellent service.

- W Crawte

31-10-2018

1st May 2018: My Jaguar had broken down and I called AA assistance to Westleton Suffolk. The AA patrol were no help and referred the vehicle to the village garage who diagnosed the fault as requiring manifold removal = AA Relay tow home.  2nd May 2018: I called AA Relay and your engineer Glen arrived to assist. He inspected vehicle and was prepared to attempt repair. After investigating various possibilities he correctly diagnosed fault and car drove home to Cambridge area like a dream and has been good as gold ever since.  I can't commend too highly Glen's application, knowledge, civility and good nature throughout and I consider myself very fortunate that he was allocated to my case. 

- P Lorman

31-10-2018

Hi there,   I was rescued a while ago by your recovery driver Karl. I cannot commend him highly enough, he was calm, knowledgeable and extremely helpful. Definitely 5*'s   Thanks Karl, you saved my bacon (and my car!)   Excellent service Hammonds

- C Richards

31-10-2018

Would just like to say a big thank you to Martin who was one of the two breakdown men who brought us home on Bank Holiday Monday from Norfolk to Surrey.  We would certainly rate him 9/10 on your Scale.   We didn’t get the name of the second driver but he was just as good.   Both very efficient, polite and courteous.

- Mr and Mrs Cooper

31-10-2018

I would just like to say what a great service we had provided by Karl this evening on our 2nd recovery this evening following the earlier botch up. Karl collected us and our car from Kwik-Fit, Lowestoft and took us home. He was very pleasant on the journey and the truck was lovely and clean.

- H Oliver

31-10-2018

You asked for feedback. I broke down on 7th May (Bank Holiday). My Breakdown service ( Britannia Rescue) alerted your service . Your vehicle , driver Mark Tidman, arrived within the estimated time and quickly assessed the problem - the oil filter which had been recently changed and the sealing ring had been ‘nipped ‘ on refitting causing loss of oil. He carefully refitted the oil filter and inspected it for tightness allowing me to return home without any further problems. The whole job was carried out quickly and without fuss. I rate the service from Mark and your Company first class – rating 10. Thank you,

- P Barnes

31-10-2018

Good afternoon,   I would like to rate Martin a 10/10 for his service provided following our collision on Sunday 6th May.   He went out of his way to help us get back home after our car was rendered immobile.   Many thanks to Martin for his help.

- T Allen

31-10-2018

I would to leave massive 10 feed back for Stuart He was helpful and professional in his job  Nothing was to much trouble for him Once again a massive 10+ for Stuart   Many thank to your company for your help

- Mr and Mrs Marshall

31-10-2018

We had a burst tyre whilst at the Ipswich Hospital and would like to say how much we appreciated the prompt arrival and help given to us by Karl - who took the car and us to Kwik Fit making sure that the wheel could be done before leaving.   We would certainly give him a 10 for the service he provided   Many thanks

- K Adams

31-10-2018

Mark came out to me tonight 6:30 to help with my Mazda 2. he was excellent, very professional and thorough, could you thank him again from me   Cheers

- M Heath

31-10-2018

I was attended at the roadside by Luke, who couldn’t have been more helpful. He quickly diagnosed the problem and arranged for my car to be put on a low loader and taken to your yard overnight. He also drove me home. Your receptionist also went above and beyond the call of duty in trying to get my car transferred to a garage that could repair it. She made three calls and persuaded the third garage not only to take the car but to work on it promptly when they were extremely busy.   Both your employees did your firm great credit. Please thank them specially from me for their good work. You obviously have a good training scheme in place for customer relations.

- C Trevor

31-10-2018

10/10 for very quick and excellent service from Dan.P. My husband phoned and within a short while Dan had arrived at our house.

- J Ward

30-10-2018

Hi guys   Warmest thanks to Paddy for Today with my Jeep Renegade   Top man top service  

- I Vernau

30-10-2018

Hello Just wanted to share some feedback regarding our recovery yesterday with Rob A.  Rob was fantastic, 10 out of 10! Very friendly and helpful. Thanks for the brilliant service.

- D Nash

30-10-2018

10/10 Paul was great, he located the suspected fault and called recovery. Very professional and helpful. 

- Simon

30-10-2018

Many thanks to Luke for arriving at my car in double quick time. He was friendly and confident and put me at my ease. He managed to get my car started when the security system failed me and imobilised my car. I was impressed and relieved. I could then enjoy the rest of a sunny day with the Grandchildren and get them home safe and sound. Well done Luke, keep up the good work.

- R Stubbington

30-10-2018

We had a driver named Karl who was polite, efficient and a pleasure. He made the whole process easy. I give him 10 out of 10. Thank you Karl and enjoy your holiday next year

- B Agal

30-10-2018

Just a short message to say thanks for recovery of BMW motorcycle to Norwich BMW. Andy French was prompt and professional. I have collected the bike with new tyre, Many thanks 

- J Golder

30-10-2018

Just a note to say how fantastic the service was today from Rachel and Martin – Rachel answered the call quickly, explained the whole process really simply and was very efficient in arranging a car transportation from my Home address to HA Fox in Norwich. Martin and his colleague were very polite, courteous and took great care not to drive over the garden in recovery of my vehicle. Great service with a smile – keep it up guys and would definitely recommend.

- R Austin

30-10-2018

I would score ROB.A as number 10 (Good). Very efficient.

- A Snelling

30-10-2018

Just wanted to say thank you for the great service this morning. Rob A collected my Discovery from Wrentham and was extremely helpful and professional. A huge credit to your team. Please pass on my thanks Very grateful

- H Warnes

30-10-2018

Hello I would like to say a big thank you to Karl for supplying a 10/10 Service he picked me up on the A12 in my transit recovery truck. This chap was kind and caring and really knew his job and what needed to be done. Anyways thank you Karl would be quite happy to have you recover me again if needed but at the same time I hope I don’t need to be recovered anytime soon Kind regards Harrison

- H Bailey

30-10-2018

Hi, I don’t normally leave feedback but on this occasion I have to. This morning I had the need to call for recovery after stupidly locking my keys in my car. When calling the breakdown people, spoke to a lovely lady who’s name I’ve sadly forgotten, she was polite, friendly, sympathetic and extremely helpful. If you could find out who it was please thank her on my behalf. The lady told me someone would be with me between 60 and 90 minutes. Within about 45 minutes a gentleman called Luke arrived at my location. I explained what I had done and he said he’ll do his best to get me into my car. I was feeling like an idiot for doing such a silly thing but Luke was understanding, friendly, polite and put me at ease. He explained what he was doing and why, which made me confident in his ability. He tried using the airbag and hook to unlock 2 separate doors from the inside with no success, he asked if I had dead locked my doors, I did not know what this meant so he explained and at no point did he make me feel stupid for not understanding anything. He then in my opinion went above and beyond to try and hook my keys from the parcel shelf to the back seats to try and push my unlock button which he succeeded at. All the time he was there he had a happy positive attitude and failing wasn’t an option. You are lucky to have such a warm, relaxing helpful person as Luke on your team. Please pass on my thanks to him for all of his work today it was very appreciated.  

- M Jones

30-10-2018

Luke was extremely helpful, prompt, competent and reassuring when I needed help . 10 out of 10.

- M Lauret

30-10-2018

Hi, Martin recovered my ford focus this evening and he was brilliant. He called 30 mins before arriving on site so I could stay inside as long as possible rather than wait in a deserted car park. In fact we rendezvoused at the same moment, so perfect timing! He was pleasant, jolly and very professional, not to mention super efficient at loading my vehicle. He confirmed where my vehicle was going and then made sure I got home safely. Can't fault him. Everyone needs a helpful Martin when things don't go right and I got mine! 10/10.

- U Brown

04-05-2018

Hello   We had a man come out today to recover one of our vehicle’s called Dan P; He was lovely and friendly on arrival very happy and smiling.   He was also very polite and made the recovery for the van easy even though he wasn’t able to get it on his lorry we have just had the second man turn up now.   Thanks for your service, and helpful/friendly employees, a 10/10.

- A Taylor

04-05-2018

Karl is 10 out of 10. Very accommodating, provides good service.

- E Magante

04-05-2018

With regards to the breakdown service we received from your company we are pleased to say it was a great service and we would recommend you. The receptionist booked us with ease and prompt pick up given. The driver Luke who moved our van in our small cul de sac , did so in a calm and confident way. He was polite and professional and a credit to your team! Thank you.

- J Faulkner

04-05-2018

Dan P was the driver. He was prompt, friendly and business like. I would give him 10/10.

- S Burnett

04-05-2018

Just a little email to give you feedback on Martin who has just recovered my Land Rover.   After waiting over five hours for the RAC to it was a welcome sight when Martin pulled up, I totally understand the delay was in no way the fault of the Hammond group and I will be following up with the RAC the appalling customer service I received from them.   On a much brighter note Martin was helpful, cheerful and made the process of being recovered almost enjoyable!! He was absolutely outstanding and all recovery drivers should be like him,  he easily qualifies for a twelve out of ten.   Please pass on my thanks to him.

- D Scholes

04-05-2018

I cannot thank Karl enough for the speed at which he arrived, which was way ahead of projected time, and then how he just seamlessly hooked up my car and loaded it before being brilliant with my elderly mother helping her into the cabin.  He was so kind, sympathetic to me after I made such a stupid mistake, and then dropping us off at my parents before taking the car to my local dealer.  Even then he took the trouble to call me to reassure me that he had delivered the vehicle and that they would be taking care of it from now on.   He was a credit to your company and such a reassurance on a frustrating day.  If I could score him more than 10 I would !!!

- A Watkins

04-05-2018

  Just wanted to say how brilliant Rob A was tonight. He collected our broken down X5 on his lorry. Expertly drove into our little cul-d-sac, unloaded and got our car into the drive. Which is difficult enough to do when driven in let alone winched. Rob was so helpful and could’ve easily dropped our car up the road, but he wanted to make sure it got onto our drive.   Thanks again to Rob 10/10 service.

- Z Rafferty

04-05-2018

Martin Recovered my Ferrari yesterday and was faultless in his attitude, friendliness and care taken. Thanks.

- H Tomlinson

04-05-2018

We were very pleased with the service Paul provided, and we give him 10

- J Cole

04-05-2018

  I broke down today and was lucky enough to get Andy French. He was an absolute gem. He made my stressy situation a lot more bearable. He deserves some credit that's for sure. 

- N Champman

04-05-2018

Dear Sir/Madam, just a line to say thanks for the excellent prompt service with the recovery of my vehicle by your driver  KARL this morning.  I travelled in the cab of the recovery vehicle and found him to be a calm responsible driver. 

- J Williams

04-05-2018

Just a quick email to say that the service from Dan who picked up my car was excellent and that he is a credit to your company thank you.

- C Grunbaum

04-05-2018

I wanted to comment on the service I received from your driver Paul today. I would rate the service he provided a 10 (there is no option for 11-very good!) He was excellent and a real asset to your company. Please pass on my sincere thanks for his help.

- J Green

04-05-2018

Hi to Head of Customer Services at Hammond Recovery.   I, through my Lloyds Bank, have AA membership and over a lot of years have rarely had the need to call out the AA.   However this week having agreed to take 2 friends and all their luggage to Thorpeness for a few days….my car decided to misbehave.   I managed to drive for 3 hours from home to Thorpeness with the car making some weird noises.  Having arrived safely!  I contacted the AA via Lloyds.  The person that actually turned up was Paul.  He was excellent in assessing the situation, checking the car and coming for a test drive with me whereby we thought that the problem was solved by some loose plastic covering underneath the car that needed cable ties.   However towards the end of the test drive the weird noises resumed and Paul was quick to assess where it was coming from and that the problem was a corroding mud shield on the rear wheel disks.  I was so relieved that the problem was solved as I was expecting my holiday to be ruined and the car being taken away to a garage.   The next day in trying to get into my car, the key fob decided not to work and the car’s entire alarm system started to go haywire, refusing to go off even when the car was being driven.  Once again a call to the AA and this time Glen came to the rescue.  He thankfully carries spare car fob batteries and once he replaced that all was in working order.  Even though the key fob had a new battery only a few months ago.   So peace and quiet was restored to the holiday complex and I could drive home without the hazard lights on and an alarm sound for  3 hours!   Needless to say some careful consideration is being given now to replacing the car.   However without the AA (Hammond Recovery) my holiday and homeward journey would have been a nightmare.  Extremely professional, knowledgeable and caring staff came to my rescue.   Please pass on to them my appreciation and best wishes.

- C Meade

04-05-2018

Just want to say a big thank you to Simon and Paul who came to my hone via AA Homestart. They were polite, professional and got me started very quickly. Simons knowledge in particular on vehicles is exceptional. I rate this service 5* and above average.

- L Okeffe

30-04-2018

Just been recovered by your driver Dan and he was great. Fast service and polite and very friendly a credit to your company and the AA. Thanks.

- D Pearson

30-04-2018

I would like to say big thank you for your driver Dan P. - today's assistance provider. He is very helpful, kind person who makes my stressful day much easiest. Thank you. 

- E Lech

30-04-2018

Very pleasant and efficient driver (George) . Got us home with the minimum of fuss . 10 out of 10

- Post Office Stores

30-04-2018

Dear Sir / Madam, The recent recovery of vehicle EX07MJY Skoda. Simon responded in a timely manner and was very helpful in explaining his diagnosis of the problem and possible avenues for repair of the vehicle. His assistance was valuable to me. His manner was welcoming and pleasant and his knowledge is proving to be accurate. 10/10   Martin came to recover my vehicle, which after a reschedule, (Service centre advised me of the situation in a timely manner, very pleasant and gave me options, well done.) by chance his drop off and pickup were 50meters apart. He worked well with his previous recovery and we were loaded ahead of schedule. He helped deliver the vehicle to exactly the right place on my drive. Polite, pleasant manner very professional. 10/10   I hope I don’t have to be recovered anytime soon, but if I do this team is tops for me.   Thank you for your service

- J Ruff

30-04-2018

  My vehicle was picked up on bank holiday Monday for repair work after it was hit while parked in Ipswich. We always hear about bad service but no one comments on good service so, I would like to say that Danny who arrived to pick up my vehicle was friendly, polite and helpful.

- J Ghignoli

30-04-2018

Thank you Karl for giving us a 10 out of 10 service. We very much appreciate everyone who came to our aid on Tuesday, and a big thank you from Moss and Fen, the dogs. Fen also says thank you for lifting me out of you big truck.

- Mr and Mrs Ridgway

30-04-2018

have just been towed after breaking down on A12 with clutch going on car towing caravan, with green flag communication was excellent quick recovery of both vehicles also recovery driver was great and very helpful, his name Dan P. service was a 10. Thanks .

- Mr Croll

30-04-2018

To whom it may concern   John Thrower came to a callout on Tuesday in Beccles.  He  arrived really quickly and he resolved the problem in no time   I would highly recommend his services.

- M Mchugh

30-04-2018

Dear Hammond Recovery Motor Group   I am just writing to express thanks to the very professional service provided by Andy French. My Vauxhall Astra broke down at Ipswich hospital.  In spite of the cold and driving rain Andy was thorough and efficient. I give him 10/10 for his care and professionalism.

- J Gilkes Romero

30-04-2018

Stuart provided an excellent service which I would rate as a 10.

- Philip

30-04-2018

Hello I just wanted to let you know that I am really impressed with the recovery service I received yesterday. Dan P. was really helpful and reassuring. He stayed in touch to let me know he was on his way, made sure I was warm, safe and comfortable in the van and he worked quickly to get me to the tyre centre and so back on the road. Not how I had planned to spend my morning but made a little easier by excellent service. Thanks Dan!

- T Hudson

30-04-2018

My Mercedes 220 estate was recovered today by your driver, Stuart following AA visit.   My wife and would like to express our thanks to Start both for his rapid and professional manner, made even better by his happy demeanour!   Hammonds- you’ve got a great guy there. Many thanks Stuart.

- Mr and Mrs Stephenson

30-04-2018

I would just like to thank you for the excellent service I received on Saturday morning. Also many thanks to Glen for his help in getting us on our way by going to Lowestoft to get the new part.

- D Redman

30-04-2018

Hi,   Had Dan as my driving this morning - was excellent ! Sound bloke and lovely to chat to whilst also being helpful.   Obviously was waiting a bit but didn’t mind after the service I got.   Cheers Dan.

- V Lagos Colombel

30-04-2018

Good morning,   I just want to leave feedback that I cannot fault Dan who recovered my BMW on the A12 a few weeks back.   Solid 10/10.

- K Barnbrook

30-04-2018

I was attended by one of your mechanics today at Wilby by Mr P J and I can’t read his surname who was very helpful and fixed my car so that I could drive to the nearest garage to which he followed me..   I understand you have a points system and I would like to give him 10 out of 10 for his service.

- E Macarty

30-04-2018

Speedy response and capable, knowledgeable engineer -  10/10

- J Middleton

30-04-2018

Many thanks to Mike who came to recover my vehicle last Friday night on the A14 - I was stranded on my own in the dark and he offered reassurance, a very professional service.

- M Lysons

30-04-2018

Martin 10/10. Service was efficient and very polite. Many thanks

- S Whomes

30-04-2018

Dear Hammond Group, I would just like to say that Karl could not have been more helpful and efficient in recovering our car from Ipswich to Sheffield earlier this week. I would give hime a big 10 out of 10 on any scoreboard.

- J Thatcher

30-04-2018

Good afternoon, I would just like to say thank you to Dan P your recovery driver who assisted me yesterday. He   had to deal with picking up my lwb van from my drive which is right on a junction with buses passing every 10-15mins. He could see he was going to block the entire road and also block neighbors drives so he spoke to them to see if they needed to go out. He worked swiftly and caused very little delays for anyone and should be complemented on his work.

- R Handley

30-04-2018

Excellent service just now from Mark  

- S Harbord

30-04-2018

Glen did a great job on getting my MX5 back on the road today.   Glen checked every option with the starter motor before tackling the immobiliser system which, with my permission, he ripped out completely.   This took much longer than his schedule allowed but he’s clearly not the sort of bloke to give up without completing the job.   I’m really grateful for his persistence and happy to have the car going again.

- M Clarke

30-04-2018

We had Karl Cook recover our Citroen c4 this morning, just like to say what a friendly man he was very helpful and took time to explain to our daughter what he was doing, was also 3/4 hr ahead of schedule good service thank you

- K Fenn

30-04-2018

George was a star when he came to rescue me. (Puncture, Toad Hall, Swilland, last week, PX13 UKV)   Kind, courteous, reassuring, efficient, friendly, careful are all words that come to mind.   Please give him a pay rise. He is a gem.

- C De Cordova

30-04-2018

I am emailing to provide feedback on Stuart for an excellent recovery service last Saturday 14 April.   He came out to recover me and my BMW motorcycle, which had a failed clutch, from Southwold to my home address in Framlingham. Thanks to some administrative incompetence at the RAC emergency centre, I had been waiting hours by the time Hammond’s was given the job at short notice, which I believe was subcontracted through Kerleys. I was therefore not in the best of moods but Stuart’s cheerful arrival, can-do attitude and great customer service immediately lifted my mood and turned an otherwise rubbish day into an enjoyable experience.   Please pass on my thanks to Stuart, who really did go the extra mile by pushing me up the drive into my garage! I would happily recommend Hammonds recovery anytime.

- A Noble

30-04-2018

Hi Very please with the service by Dan today. He was 10/10. Tiny rural lanes to negotiate which he did with patience & professionalism. He also got my car to the dealer safe & sound. Thank you

- S Tansley

30-04-2018

Hi, Martin recovered my ford focus this evening and he was brilliant. He called 30 mins before arriving on site so I could stay inside as long as possible rather than wait in a deserted car park. In fact we rendezvoused at the same moment, so perfect timing! He was pleasant, jolly and very professional, not to mention super efficient at loading my vehicle. He confirmed where my vehicle was going and then made sure I got home safely. Can't fault him. Everyone needs a helpful Martin when things don't go right and I got mine! 10/10.  

- U Brown

30-04-2018

Hi.   Just wanted to say how brilliant Rob A was tonight. He collected our broken down X5 on his lorry. Expertly drove into our little cul-d-sac, unloaded and got our car into the drive. Which is difficult enough to do when driven in let alone winched. Rob was so helpful and could’ve easily dropped our car up the road, but he wanted to make sure it got onto our drive.   Thanks again to Rob 10/10 service.

- Z Rafferty

23-04-2018

I’d like to say that George was fantastic on his recovery of my car and taking it to the garage. George was very friendly and reassuring and very fast and efficient at getting my car on the lorry from an awkward position in the drive to the garage for repair and gave me a lift.  A definite 10 out of 10 a great person and very good at his job and I thank George very much.

- Jane

22-03-2018

Just say your response to my call out on Monday night was excellent and your driver George handled it very well indeed! Rate 10/10.  

- C Haysom

22-03-2018

  I had a vehicle recovered on Monday, under the Green Flag scheme, from Suffolk to the North West.  Danny attended very promptly after the call to Green Flag, and I would like you to pass on my thanks for an excellent service.  He assisted cheerfully with a difficult lift of the immobilised vehicle (it had a very low ground clearance) and he faced a long journey with interminable roadworks. He made contact with the destination garage en route to ensure the vehicle was delivered safely after a 7 hour trip, well after the garage would normally have closed. 

- N Bennett

22-03-2018

Just wanted to pass on my thanks to Martin for recovering my car, and taking me back to Gt Dunmow. Very well driven. Clear explanation of the need to stop to ensure Tacho regs not broken. Very courteous and professional. Just what was needed after an unfortunate 4 hour wait, despite advising AA that I required a recovery, but still being sent an initial (non-recovery) van,just for “assessment”, as is their “policy”!! Thanks once again.

- R Pearce

22-03-2018

Simon - Many thanks for the prompt and courteous service provided earlier today, coming to the rescue. An excellent example of how to make a difference.

- S Banthorpe

22-03-2018

  I would just like to say how pleased I was with Karl Cook-he provided excellent service. He also gave me some very useful info.   Tel him that I have the car booked in for the replacement of the rear discs and pads tomorrow-and also releasing the seized handbrake cable.

- R Kemp

22-03-2018

  Just wanted to say a huge thank you to Glen for fixing our car over the weekend, we broke down Saturday and glen sourced the part and returned to fix the car and get us going again Sunday. We cannot thank you enough as recovered with my wife who is wheelchair bound is extremely difficult. He went the extra mile to ensure we were back on the road.

- J Fogharty

22-03-2018

  Karl Cook demostrated that he was a credit to his company - exceedly polite, concerned and very efficient all the time.   Once again, THANK YOU Karl

- R Goddard

22-03-2018

When I was used the recovery services on last Sunday, The driver Mr. Martin was very polite and very helpful and did the fantastic job for me. He is extremely good and knowledgeble what he is doing. I am very appreciating his services.

- S Chacko

22-03-2018

With all the chaos of the weekend and being told "a minimum of 4 hours for recovery " by the rac it was great that Hammonds were able to come out in less than an hour. The driver Robert was politely helpful and friendly ,when jump starting failed , he was able to load the Range Rover on to the lorry despite being at a tight angle and with little space. Once on the trip home of an hour and a half passed by , seeing the volumes of snow and abandoned vehicles along the route, it was nice to be in the passenger seat. Would not hesitate to recommend the company and driver in the unfortunate circumstance of needing a breakdown truck.

- Shaun W

22-03-2018

I just wanted to extend my sincerest thanks to Glen, who revived my water-logged engine in under an hour this afternoon.    Even though I'd somehow managed to fill in intake of my focus with a litre (or more!) of filthy water, which by Glen's own admission would have been 'biblically lucky' to get going again, through sheer determination he managed to sort a nearly-knackered motor at the roadside.    Massively impressed at the speed of response, professionalism and job that was done.    Please pass on my thanks - that's one damn fine mechanic, who deserves some recognition. 

- W Emmens

22-03-2018

  Just a quick message to show my appretiation of the service I received from Martin this evening, extremely efficient in loading and unloading my vehicle and an absolute pleasure to chat to on the 20 mile journey home, a real top bloke and an asset to your company.

- T Byrne

22-03-2018

I'm very pleased to give you some feedback on "Danny".   Having managed to loose my only car key in Coes of Ipswich yesterday I'd hoped against hope that it would turn up today. Sadly it didn't so I contacted the AA who finally agreed to relay my car to Donalds Volvo of Ipswich.   It was all set up for them to collect the car at 12.20pm and the driver texted me he'd arrive at 12.25pm. Then I received a call from the AA HQ to say their driver  "couldn't tow the car if the key was missing".. and they'd "have to organise a "lowloader"".   An hour later they notified me that "Hammonds would be with me by 3.30/4.00pm... Clearly there was nothing I could do but accept the situation.   At 2.25pm Danny rang to say he'd with me before 3.00pm and we discussed exactly where my car was and the access. Sure enough Danny arrived on the route we'd talked through and reversed into the store car park. We managed to get a car moved and my car was swiftly loaded and secured on your truck.   I set off before Danny thinking I knew the best route, only to hit traffic, and arrived ar Donalds, less than a mile away, to follow him into their car park.   A bit of manoeuvring and Danny found space to offload my car where it will remain till Volvo send out a key -probably Tuesday or Wednesday!   I signed Danny's papers and let him get on his way by 3.45pm - basically before the AA had scheduled him to arrive!!   10/10

- J Whittaker

22-03-2018

Glen attended to deal with a puncture yesterday. His cheeriness and professional manner despite the inclement weather was much appreciated. I have no doubt he is the type of employee who is likely to go above and beyond 'the call of duty' if he thinks he can be of further help. He is a credit to your company. Many thanks,

- Andrea & Ian T

22-03-2018

  I used you guys last Tuesday. The guy Martin who attended was a diamond. Considering the conditions he managed to get my car loaded from a not so easy angle without any problems. He was a pure gent and very helpful. 10/10 for the service

- C Reynolds

22-03-2018

Quickly assessed the problem area and soon had it started. Nice guy, nice job. 10 out of 10. Thanks.

- A Copping

22-03-2018

I would just like to say that I was recovered today by Karl cook and the service that he gave was second to none. He was polite and the relief to see a friendly face was brilliant. Please pass on my thanks to him 10 out of 10. 

- J Taylor

22-03-2018

I would like to thank you for an excellent service,fast and organized recovery and very good communication between you(office and driver Karl) and me. Karl came to my address shortly after you called me to let me know when he will arrive. Karl was very professional and confident in what was doing, everything was smooth. A very friendly person and an experienced recovery driver👍 ********** 😉

- C Gradea

22-03-2018

Definitely 10 out of 10 or better

- B McNamara

22-03-2018

  Had a call out to a Blue Renault trafic van and although I waited over 3 hours for pick up the chap you sent Mikey Lysons was very good and quick to get the vehicle on and off to its destination.    He has a great approach to customers even though he was under what seemed like a lot of pressure, he was friendly and made up for the 3 hour wait with a good sense of humour.    10 out of 10 for his customer service. 

- Mr Jones

22-03-2018

Your driver Dan P has asked me give feedback regards the recovery today. Dan was initially apologetic for being late. This wasn’t an issue for me, other people had a greater need. He was friendly and helpful and a pleasure to talk to.

- P Freeman

22-03-2018

  Just wanted to say thank you for helping me out yesterday in Woodbridge after my Audi A4 would not start.   John Thrower came in good time and installed a new battery in quick time and I was on my way again.  I’d rate him 10 out of 10 for expertise and service so much appreciated.

- K Anderson

22-03-2018

Hi , I just wanted to pass on my thanks to you and my recovery driver today (paddy) He was professional and generally a nice guy to deal with , I just think it's important to tell people when you get good service as most of the time people only want to complain   Many thanks for all your help

- M Hardy

22-03-2018

My vehicle was recovered earlier this afternoon and taken from Beccles to Norwich by Karl Coalt.   I would like to give a positive feedback for Karl of 10 he was very capable efficient and easy to communicate with and delivered me and the car in a safe and timely way.  

- L Meadows

22-03-2018

10 out of 10 for Simon and his help today swift efficient, cheerful. What more could be asked? Thank you Simon

- K McLean

22-03-2018

I would again very much like to thank the very lovely Karl Koot for rescuing me, my dog and my Leaf yesterday.  I was amazed at how quickly he came, he firstly made sure I was warm, saying to get into the cab that had been nicely heated up, whilst he dealt with the car.  Then on dropping me off he saw how worried my Mum was, he immediately said all was ok and gave her some eggs which was a good distraction!  My parents are elderly and hadn't been able to do any shopping and they had just run out of eggs!   Having got myself into a bit of a panic, I really couldn't have asked for a nicer chap to come to my rescue.  He was most thoughtful, friendly and polite. 

- L Denning

22-03-2018

  Just wanted to say I had my vehicle picked up this morning by Dan P and although its extremely cold and unpleasant he was very happy and helpful.   Many Thanks for the great service.

- Carl

22-03-2018

Just wanted to pass on our thanks to Simon for the service provided when he was called out by Britannia Rescue to help with my car on Saturday.  He sorted the probably quickly and efficiently.

- Mrs Howes

22-03-2018

I just wanted to say what a fantastic team member you have. I believe he came from Halesworth, and his name was Karl my partner unfortunately had a accident in his BMW in the bad snow yesterday and he was so helpful, prompt and just a very lovely person :) especially in the weather! So thank you.

- K Hepplethwaite

22-03-2018

Just wanted to say a massive thanks to George who pulled me out of a snow drift last night on the B1120. It wasn’t the easiest or most straightforward of recovery but he persevered and battled against the awful weather conditions and got me out safely, a total professional who gave me clear instructions and put me at ease. He’s a credit to your recovery team and a 10 out of 10 service from start to finish. If you’re able to pass my thanks onto George that would be appreciated. Kind regards,

- C Forder

22-03-2018

Excellent Driver.  Recovery well executed and driven.  Thank you so much.  I am so grateful.  Both car and I arrived safely at John Banks, Ipswich.  10 out of 10.

- M Carter Campbell

22-03-2018

Just a quick note to say "thank you" for recovering my vehicle yesterday.   Your operative, Karl Cook, was exceptional - I couldn't fault the service provided (10/10).

- M Bowser

22-03-2018

Just a quick email to thank Simon for being super fast and friendly in the freezing cold on Monday.  He came out on an AA call to change my flat. Thanks!

- M Pothier

22-03-2018

Martin came to our rescue having slid into the kerb last night on the A143 on roundabout Rendelhend. He was there as quick as could be under the circumstances. Efficient under icy temperatures. And got us and our car home safely even helping us out with all our stuff. Thank you Martin. Definitely 10 out of ten – or even eleven out of 10!!

- Mr & Mrs Hobbs

22-03-2018

I would like to give some feedback on my recovery driver Martin, who recovered me yesterday evening. From start to finish he was polite, courteous, friendly and professional. He called twice whilst I was waiting to give me updates on his ETA. I do not feel he could have done anything further to improve the service provided, 10 out of 10.  

- M Fiddaman

22-03-2018

Hi, I just want to say how thankful I am to your staff, can't remember names, but the first young man who came out was very professional and called for a tow truck, and put me at ease. The tow truck driver, I think was Dan or Dave, based at Rendlesham did his utmost in helping me, not only transporting me home but also making sure my vehicle was manoevered into a safely parked position and that I was OK. Please pass on my thanks to these guys, they are a credit to your company,

- M Macloughlin

22-03-2018

Fast,  efficient, pleasant - exactly what is wanted.

- M.M.Hardy

22-03-2018

Simon was excellent.Couldn't have been more helpful.Thank you.

- T Cumby

22-03-2018

We had Stuart as our driver, he was super amazing. As 2 ladies on our own can be a little nerve racking but he was such a gentleman made us feel safe and at ease. Amazing guy! Great sense of humour no awkward silence. Thank you for such a fab service Stuart really are amazing!!! ☺☺☺

- Suzy and Sam

22-03-2018

Just commenting on your driver who came to help me when my vehicle broke down. I would rate him a very good 10, he was very friendly and arrived within the time that I was given.

- J Attwood

22-03-2018

Simon came out to my workplace to change a wheel on my car as I had a flat tyre.  I can only commend the polite, friendly and professional service I received. A definite 10/10.  Many thanks. 

- S Harris

22-03-2018

Simon was very cheerful and efficient

- J Rogers

22-03-2018

Driver was very good, he was polite, formative, friendly and caring about the situation and our safety. 10/10

- P Stenton

22-03-2018

Hi, just a short email to thank you for getting me started this morning   Andy French was excellent, arrived 30 mins sooner than I was advised    resolved battery issue quickly, checked it was just the battery - checked I could drive away, checked where I was going in case battery failed    was extremely polite    good service

- D Manning

22-03-2018

Your recovery man Simon came to me this morning. I was very impressed,  a lovely young man who came across that he new exactly what he was doing.   Very helpful, and polite. A pleasure, Thank you Simon for sorting my car out.

- B Tatam

22-03-2018

  Very good work, promptly arrived and back on the road again quickly.

- G Bond

22-03-2018

I just wanted to express our thanks to Martin who recovered our car from the pothole damage at Metfield Airfield last night where two tyres had been damaged.  Martin was absolutely fantastic, putting us all at ease, and quickly getting us home. He is a credit to your company and made the whole episode more bearable.  Our sincere thanks to a very professional and helpful guy.

- R Holmes

22-03-2018

very pleased with the service well done Dan very courteous  

- R Simpson

22-03-2018

We received excellent service from your company during our recovery from the A14 on Wednesday February 7th. We had to wait quite a  long time for Andy French to pick us and the car up, but we understand that it was for operational reasons. Andy was excellent and gave us great service. Many thanks

- T & H Bailey

22-03-2018

  Pleased to advise you all that the service given by Andy French was excellent .   Sorted the problem quickly and professionally.

- K Barker

22-03-2018

  I would like to thank you for all your help provided to me by John Thrower and his colleague John this morning in relation to my broken down VW Polo.   The service provided was perfect an although the car still needed to go to a garage a very stressful situation was made a lot better by your efforts.   10 out of 10 service and although I hope I will not need to call for breakdown service again, if I ever do I will certainly be using your company going forward.

- N Lewis

22-03-2018

  I just want to say a big thank you to your recovery driver, Paddy.   He was a complete star on the day, called and said he would be with me within 10 minutes and he duly arrived on time. He already had the recovery lorry in position when I got down from my office and we were up and load and on our way in no time.   Paddy is extremely professional and courteous and is a tremendous ambassador for your company.   Thank you very much Paddy.

- A Kirkby

22-03-2018

Martin was great today - thank you. 

- H Garland

22-03-2018

  Hi Just wanted to  give Martin 10/10 for his roadside assistance !

- G Christian

22-03-2018

  I would like to take this opportunity to thank you and Andy for the level of service I received today. Although ultimately he was unable to solve the issue for me Andy was extremely helpful and positive. His approach was professional and friendly at all times, explaining my options to me.

- G Mellor

22-03-2018

Thanks for a very well managed collection and onward transport of my vehicle. The information provided was good and the driver Dan P was excellent. I hope I don’t need recovery again but if I did I would hope it was Hammond's

- A Willett

22-03-2018

Hello I would like to leave positive feedback on the recovery driver Stuart who rescued me from Beccles on Friday.

- S Walker

22-03-2018

Dear Hammond Recovery   I just wanted to send an email personally to thank Glen for his help and repair on Saturday 3rd February.   He helped beyond anything I ever expected and managed to repair our car so we could get home with our three children.   He was courteous, friendly and explained everything he was doing.   Thank you again Glen for all of your help, you are a great guy and a credit to what you do.   Kind Regards

- C Middleton

22-03-2018

Simon - Excellent, quick, professional, friendly. 

- S Harrison

22-03-2018

Hello, Mr burrows would like to highly commend Glen for his work with his broken down Clio at Walberswick this evening. A highly professional service and a spot on diagnosis of the fault! Well done Glen!

- Matt

22-03-2018

Hi there Hammond Group,   Your Recovery Man Rob A gave me a card should I wish to provide you with feedback of my experience on Tuesday.   Well, I'm happy to say that despite an awful afternoon having been sent home from work early due to sickness, followed by my car going 'bang' on the A12 dual carriageway and a tow to a safer location by the police, Rob was my Knight in Armour. At last I had been rescued. The first thing Rob said was to go into the warmth of the truck and he would deal with everything else, which he did and surprisingly quickly. The police had towed me to quite a difficult location for a big truck to access but Rob managed it efficiently and without complaint. His priority was my safety and comfort. We were soon on our way and after what was approximately a 50 minute journey I felt as though I'd made a friend. He was so personable, it almost made me forget that I was feeling poorly. He was interesting, intelligent and a pleasure to pass the time with.   If this was an online review it'd be 5 stars from me. I'd have no hesitation in recommending Hammond Recovery again.   Best wishes,

- Juliette

22-03-2018

My car was taken by Martin from Brandeston to Halesworth Volvo yesterday. I was extremely pleased with the entire operation and thought that Martin performed his tasks excellently and was cheerful and helpful throughout.

- L Doe

22-03-2018

Excellent service by Dan P and 2 colleagues on Monday..at Copdock interchange A12 to A14 slip.   thank you all.

- J Opie

22-03-2018

  Many thanks for supporting the recovery of my vehicle this morning and for turning a very stressful situation into a easy one. The mechanic who was sent out, John Thrower, was quick to point out the problem and sort out what needed to be done.   having panicked when my car broke down this morning, it was the phone call from yourselves that put my mind at rest prior to the recovery coming out, managing my expectations around the repair and time/cost - it is these little things that make customer service go from good to great.

- J Murphy

22-03-2018

Would like to put on the record my experience using your company .On the 20th of Jan my car broke down and your company was called out .Your mechanic was called Andy French ,he was extremely helpful and made the drive back to Essex much more enjoyable ! Thank you all for your swift help.

- G Greene

22-03-2018

Thanks to Tom on attending to my vehicle that wouldn't start.  He was so efficient, polite and very professional.   I give the service provided a 10+.

- P Seymour

22-03-2018

Just wanted to thank you for recovering me last Friday.  I called Green Flag, which resulted in my being rescued by your driver (Stuart) arriving to bring me and my sadly damaged vehicle to your Halesworth depot.  Stuart couldn't have been more helpful, even making me a much needed cup of tea - he also explained what was going on, which enabled me to empty my car before it disappeared into your secure compound.  He even brought back an item I'd missed.  Please pass this feedback to him as he's more than earned it.

- C Carter

22-03-2018

I'm emailing in relation to the fantastic service I received from your Driver Rob A on Sunday night when I broke down in Gorleston. The weather was shocking and he arrived very quickly talked us through the plan an got on straight away. Very thorough and professional in what he did.   We had a great chat en-route to the Garage drop off in Leiston, solid 10/10 for Rob.   I Also spoke to a member of your office staff She was also very nice and reassuring.   Will Highly recommend Hammond's in the Future.  

- B Clark

22-03-2018

Well 10 out of 10 for Martin, what a lovely helpful, polite chap he was, please thank him again from us the couple with the Renault Scenic who he picked up from Corton. Thank you.

- J Looker

22-03-2018

Driver dan p , recovered my vehicle last night , was promp , helpful and very polite , good service from him 

- S Thomas

22-03-2018

Excellent service last night (10).   Driver: Dan P   Many thanks,

- W Ryder-Davies

22-03-2018

Fantastic service was provided by John Thrower.   My wife was stranded with a flat tyre on her way home from work to pick our daughter up   My sincere appreciation for getting her home safe   John thrower provided excellent customer service and is a credit to your company

- S Penny

22-03-2018

For the second time in a week Greg came to the rescue and sorted two flat tyres. I can’t believe how quick the response was on both occasions, he was not only efficient and courteous but didn’t make me feel like an idiot for not being able to change my own tyre!  

- S Yates

22-03-2018

Hi I just wanted give some feedback regarding Martin. He arrived by the time I was told that the recovery would be. Martin was extremely pleasant and was very helpful.  He explained in detail what we was going to do and loaded my vehicle very carefully . Very happy with the service.   10 out of 10 for quality service    Thanks for the prompt response and a quick recovery 

- G Nair

22-03-2018

Martin – who collected my car this morning – tells me he needs some customer feedback!!  I’m happy to oblige as he was quick [20minutes to arrive], very pleasant, careful, and professional.  What more is there to want?!!

- Rob W

22-03-2018

Hi. Monday evening Rob A recovered our vehicle from Ipswich hospital car park and as know they line all carparks in this country for a 1962 Mini despite the fact that EU reg.'s require many more safety measures which make the current Mini the width of a large family saloon. Glad to have got that of my chest! Anyhow Rob did a great job it looked as if it would be difficult because of the above but fortunately the lady opposite was leaving and he was able to benefit from a bit more space, but that carpark wasn't having any of that and because of my earlier comments it became quit difficult to manoeuvre out of the park, at this point my wife became most impressed with his Reversing skills when he reversed back through the park for about 100 metres and then negotiated through a gap to effect an exit from the car park and get us home.   For all his efforts and god only knows how he remained so calm I award him top marks for the service he achieved not just good service but excellent service. 10+++

- J Hickmott

22-03-2018

I am emailing to let you know how your recovery guy Martin was... He has a 10/10 on all counts from me... This was a couple of weeks ago now... I was stuck in a drunken ladies garden... In my asda van... He is spot on.

- Jacqui

22-03-2018

Just emailing to say how impressed I was on New Years Day when Greg came to pick me up after breaking down.  He was very courteous, happy, professional  and he got me home. Hope he got back before his time ran out.

- Mrs Phillips

22-03-2018

Hi We would just to thank Simon for his assistance with our breakdown at North Quay Industrial Car Park Lowestoft. He was very friendly and tried his best to help us. Unfortunately he couldn’t fix the problem but arranged everything for us. We are happy to give him a 10/10  

- Mr & Mrs Boggis

22-03-2018

Please can you thank Dan for how well he looked after me this evening.    10/10   Thanks 

- Mr McGhee

22-03-2018

A quick note to say that the service Greg provided to us in Thorpeness yesterday - New Year's Eve - was excellent.  Timely, professional, competent and can-do.  We couldn't have asked for any more. Many thanks

- Mr Duffield

22-03-2018

Hi Hammond Group,   Would just like to confirm your driver Dan P who recovered my vehicle on 31/12/17 back to my home was very professional.   Really nice chap who’s an asset to your business, got the job done top notch!

- Mr Cole

22-03-2018

Your driver Simon came out to me at Ipswich yesterday morning when my car would not start.I have to say a big thank you to both him and his boss in Ipswich, for the help I received in getting my car to a garage in an area of the country not familiar to me. Many many thanks

- J Harvey

04-01-2018

Andy French - A man of few words but fast action.  For the fourth time in three years and less than 30,000 miles run we suffered more trouble with the F/O/S wheel. Fitted with the third new Winter Tyre (Yokohama) the slow deflation required attention. The wheel nuts were on so tight I broke two 17mm sockets trying to get it off.   Roadside assistance required. Mr French attended about 90 minutes after my call and had the spare fitted in less than five minutes.   Post script: The tyre/wheel was fixed by the garage but the following day was flat again!!!  I managed from home. Is it Jinxed?   Thanks again.

- F P Corner

04-01-2018

My vehicle was recovered by a flatbed in the early hours of 13/10/17. The driver, Alex, was friendly and understanding of my situation (I had been waiting for over 3 hours and had various miscommunications from your telephone operatives).   He got me home and scores 9.   Bob Young came to my home this morning (8.30-ish) to transport my car to a local tyre garage. He was also very friendly and again could see my point of view about how the operators had mismanaged my expectations (several times).   He scores 10.   Well done to both drivers.    Regards

- R Harrison

04-01-2018

Hello, my breakdown was attended to by Simon and i would just like to day i was really happy with the service i received and would Like you Rio thank him ever so much for the help i received from him 10 out of 10  

- D Ainslie

04-01-2018

Hi,   Just to say how impressed I was with the entire service provided by Hammond Recovery and in particularly 'Bill Potter'.   Thank you again

- J Williams

04-01-2018

Dear Hammonds, Just to say that I thought your technician was great this afternoon. Arrived fast, knew the way, fixed the problem and advised on a potential risk – mice gnawing at cables. 10 out of 10 from us. His name was Bill Potter.  

- S Barrow

04-01-2018

Sorry for the delay but I wanted to give Greg 10 in feedback for his help in recovering my Volvo on Monday afternoon. He was efficient, courteous and careful, just what I needed after the unpleasant experience of crashing the car.   He would have dropped me home before taking the car to your repair centre as I live just up the road but I didn't want to put him out after how he had handled the job.   That said I wish I hadn't had to wait for almost three hours after first reporting it to my insurance company but that may have been the insurance company at fault who first advised me that the RAC would be doing the job.   Anyway as I say, Greg was great. Please pass on my best

- P Mccoy

04-01-2018

Your driver Martin provided a very good service. Very polite & helpful.  

- Lizzie

04-01-2018

Good morning Further to call out of last evening and recovery thus morning.  Martin attended and as seems so common with Hammond staff was extremely polite, helpful and explained how he would go about handling the car. He also took great care with what is considered and 'pride and joy'. Excellent service.  Also worth mentioning we received an update call from a lady (apologies, have forgotten name) this morning. Very much appreciated.   

- S Smith

04-01-2018

I received excellent and courteous service when my 2CV was recovered from a difficult situation outside Reydon this week. I would like to commend Rob A.

- C Debenham

04-01-2018

Excellent service tonight from Dan P. Recovered me and my discovery. 

- J Leggett

04-01-2018

My car broke down yesterday at Darsham in Suffolk. The recovery driver was called Simon. He was thorough and very polite. I would recommend your service..

- L Birkinshaw

04-01-2018

We would just like to thank your driver Simon for his very quick responce when our car would not re start after parking in Southwold. From the time we telephoned our breakdown service to Simon's arrival was just 30 mins. He was very efficient and helpful and we would be grateful if you would pass on our sincere thanks to him for his assistance.  

- G Leggett

04-01-2018

Andy French - Outstanding service, a credit to your company.

- R Potter

04-01-2018

  Please pass on my sincere thanks to Rob A. Most effective and helpful. 10 out of 10

- C Deal

04-01-2018

I am writing to leave feed back on the recovery service Rob A gave me and my girlfriend on Sunday.   I would like to Thank you for you speedy response time and professional manner Rob handed the matter in getting me, my girlfriend and my car back safely to Stowmarket. I am very please with your service and would rate Rob a 10/10 for service.     Kind regards,

- J Dunbavin

04-01-2018

Your driver Simon attended to my vehicle last evening on the a14.  I would give him a 10 he was very good and quickly got me on my way manythanks

- J Stammers

04-01-2018

I just wanted to give some feedback to your company re my breakdown. The driver Simon was extremely helpful and courteous. It made a very stressful situation so much better.

- S O'Driscoll

04-01-2018

Just dropping a quick note about your driver Martin the recovery driver, that was so professional and helpful in collecting our car this morning 10 / 10 .   Kind regards 

- Mr & Mrs Sparrow

04-01-2018

This is to advise that my wife Anne was very pleased with the service Simon gave her in Aldeburgh last Monday.   Thank you.

- R Ayrton

04-01-2018

Many thanks to Simon for jumped start our car today in Southwold. 👍👍

- D Larter

04-01-2018

I had Greg for my recovery 11 out 10. Very friendly. Sorted problem within couple minutes so I could ride my bike away Thanks

- A Jackson

04-01-2018

Martin picked my family and our car up today and sorted everything.   He is charming and professional and a credit to your company. We were most impressed.

- M Keep

04-01-2018

Your drivers performance, other than attendance delay (not his fault),first class job.

- A J Holden

04-01-2018

Good afternoon,   Sorry for the delay. Just a short e mail to say that John Thrower was very helpful and his knowledge of my vehicle was very good. He was very thorough with repair of my vehicle. I would give him 10 out of 10 for the service.

- B Fuller

04-01-2018

I had my car recovered by Dan who carried out an excellent job, very helpful and polite and even bought me a cup of tea!!!!!

- A Page

04-01-2018

Good Afternoon I would like to pass on my thanks to your driver Dan.P for his complete professionalism on Sunday recovering my rav4. This was the first time I have ever had to be recovered and did not know what to expect. I could not have been more comfortable from the moment he arrived to when he dropped off myself and the car at my chosen destination. He is a credit to your company.

- I Perridge

04-01-2018

Thank you so much for coming to my aid today.   Your driver was excellent and very professional.    First class service 

- L Taverner

04-01-2018

Rated Good in fact 5 stars.  Got me going in no time at all.  Really nice fella who knows his stuff...   REGARDS Happy customer.

- P Mehew

04-01-2018

    Mrs Ainsworth called in to say how impressed she was with Simon Mills when he attended her Renault Megane this afternoon, he was very polite and knowledgeable.    

- Mrs Ainsworth

04-01-2018

Hello Hammonds   Efficient and excellent service. Sorted car to be loaded waited with car and took me home. Extremely quick and no waiting time.

- D Owen

04-01-2018

Hi,   just responding to my call out feedback request   Call out via Greenflag by Simon   Very good, courteous and friendly. It was an easy repair being just flat battery but nevertheless very professionally solved. Quick and polite response by all concerned   thank you

- A Candler

04-01-2018

  Great service. Very polite, efficient and above all very careful with our vehicle. A credit to your company.   10

- G Williams

04-01-2018

Hi  I would like to give my service today 10/10, for    - excellent service  - fast response  - friendly and polite manner (also super cute!)  - my car is now up and running    Thanks so much the service has made my day! 

- Z Noronha

04-01-2018

Just a note to record my appreciation for the service provided by both engineers in attending my car.   Both were friendly and caring in carrying out their tasks.   Very well satisfied.

- D Pike

04-01-2018

I can not speak highly enough of your colleague Greg who came to my rescue today. If I could I would give him more than a 10. He was so courteous and reassuring. Knew at once what the problem was and dealt with it. Fantastic! Thank you to everyone involved for the messages, 'phone call etc.

- S Marsden

04-01-2018

Dear Sir/Madam,   I would just like to comment on the service I received today from your driver Paddy. Very helpful, nothing was too much trouble and a credit to Hammonds in my opinion. First class attitude and service.   Many Thanks

- S Foley

04-01-2018

I would just like to say what a great service I received yesterday, when my car caused me problems.  The gentleman who came to rescue me was wonderful, polite, kind and extremely helpful, please pass on my heartfelt thanks.

- H Pink

04-01-2018

Hi,   Just wanted to say I was picked up by Dan P on Saturday night after a breakdown.    Dan was amazing - really put me and my friend at ease at 2am in the morning, and went the extra mile (literally) to make sure my friend got home safely.

- G Cunningham

04-01-2018

Just wanted to say a big thanks to andy french for ciming out so quickly this morning to change my tyre when i was stranded at asda, he was polite friendly and no fuse kinda guy, i would give him 9-10, as a disables lady a quick service was very important to me well done !

- L Hook

04-01-2018

10/10

- K Brown

04-01-2018

Dear Sir or Madam,   I can’t read the name on the card but you answered a call from me to change a wheel due to a flat tyre on Friday 24th  November.   I am happy to score your driver 10/10.  

- J Thompson

04-01-2018

Morning,    First of all would like to provide feedback on the service I received this morning.   I was very impressed with how quick John arrived, as previously using other company’s it has taken ages! But the main reason for this email was to say how great John was! I was really impressed, he was on the ball, friendly, wanted to help.    Pass

- H Bergdahl

04-01-2018

Thank you very much for your very efficient service in keeping me informed and for sending your engineer John Thrower who was professional, approachable and quick in dealing with the flat tyre. I would rate his work (based on the service card) as very good - 10+!

- L Nation

04-01-2018

I want to compliment Andy French and inform you of his excellent service in diagnosing and efficiently fixing a stuck water pump bearing. I was envisaging a recovery to the local garage and costly repair but he managed to fix it in under 15 mins much to our relief. Thank you Andy for excellent service at the end of a long busy day for you

- J Hindle

04-01-2018

Excellent service from Simon, attended promptly and on behalf of Land Rover. Unfortunately he was unable to find the fault via the computer but was able to organise what I needed to do next.

- A Ellis

04-01-2018

Hi   I have literally just been returned back home to my house by your driver Danny P having broken down on the way home from Cambridge this evening.   On the scoring scale on the card he gave me I would rate him as a 10. He was a really nice and friendly fella showing an interest in me on my journey home late at night and explaining exactly what would be happening.   A great asset to your company.   Thanks

- G Mullis

04-01-2018

Simon came out to my broken down BMW today. He was most helpful and very professional. He is an excellent representative of your company.

- T Hughes

04-01-2018

When I was stuck with a flat tyre in the middle of the countryside last Thursday, your company took my car straight to the garage of my choice. Stuart provided a great and friendly service, ensuring that not only my car, but also I was delivered safely. I also appreciated being contacted by phone and informed of the likely wait. 10/10 points. Best wishes,

- M Schadt

04-01-2018

Dear Sir/ Madam, I wanted to give Simon a 10 out of 10 for courtesy and knowledge. Well done

- H Wuurman

04-01-2018

Dear Sirs,   I am writing to let you know of my appreciation of, and personal thanks to, Martin and Tom for the outstanding service they provided in recovering my car and my family after an unrepairable puncture on Sunday afternoon on the A140.   Martin arrived within 45 minutes and picked us up and took us to Kwik Fit in Ipswich to get the tyre repaired (having rung ahead of time to confirm they had a tyre).  Kwik Fit were then too busy to fit us in and we would have had to abandon the car and make other arrangements to get home and then recover the car another day as Martin did not have enough time left on his meter.  Instead he arranged for Tom to meet us at Kwik fit with a jack and tools to remove the wheel and take it in to Kwik Fit as a ‘free wheel’ where they then swapped the tyre in no time.   Nothing was too much trouble, Martin was absolutely on the side of the customer in trying to get help from Kwik Fit and the kindness and consideration that he and Tom showed in trying to get me on the road with my family to get home was something I rarely see these days. They were a team, professionals, and it showed.   I would wish to formally acknowledge the level of care and customer service that Martin and Tom exemplified.  If they are the norm at Hammond Group then you have a very successful company.  Many firms could learn from having such friendly and considerate service.    My sincere thanks on behalf of my daughters and I.

- A.Burton

04-01-2018

Good: 10. Superb service, nice and friendly.

- T.N.Fry

04-01-2018

The service provide by Greg was excellent

- B Coulston

04-01-2018

I would to say thank you to Simon for our treatment in attending to our car - Honda Jazz - on Tuesday morning. He was most helpful.  

- J Palin

04-01-2018

Excellent customer service by John Trower today, prompt service and very efficient.  Talked through the problem and pleased to say all resolved. I would recommend Hammond recovery.   Kind regards 

- P Taylor

04-01-2018

Dear Hammond Recovery Motor group Ltd, Yesterday evening I was attended to by Martin who recovered my damaged vehicle and brought me home. I would like to comment that he was very efficient, polite, reassuring and handled my transportation back home successfully. He should be graded excellent and not merely 9/10 "good"!  

- P Douglas

04-01-2018

Good Afternoon   Just wanted  you to pass on my thanks to John Thrower and Dan P who kindly assisted me yesterday when my car suffered gear box issues. The car was recovered to my chosen garage and I was then dropped home to collect another vehicle. Great Service.   They were both very friendly, polite, professional and punctual (ever arrived ahead of the timings I was provided with).   Thanks again

- A Stride

04-01-2018

Hello,         I would like to pass on my sincere gratitude to Rob A for the quick and professional recovery last night on the A143, after having two punctured tyres. He was friendly and certainly puts your customers at the heart of his job.   He is a credit to the company.

- A Algar

04-01-2018

Dear Sir. The above vehicle was recovered by George Williams on Tuesday evening. I would like to thank George for his work scoring 10/10. He was polite, courteous, helpful and a credit to your company. I have other issues with the length of time this recovery took (7hrs from the initial contact) which I will take up separately with the AA. This issue is nothing to do with the service that George offered. He is a credit to your Company. Many thanks,

- G Parkinson

04-01-2018

Stuart today picked me up he was absolutely lovely Pleasant and someone that I can really have a talk with and a laugh he was very early to the time I was given and that was even better what a great man you have there 10 out of 10 

- T Daltry

04-01-2018

Hi,   I would just like to say thank you to your recovery driver Andy French who came to pick me up on Wednesday in horrible weather and towed me all the way back to Ipswich and got me parked near my house. It made all the difference to a rubbish day! Just to let him know, my garage looked at my van and were able to release the gearbox that had seized and my van is now driveable again! Phew!   10/10!!

- S Trewhitt

04-01-2018

Very quick service driver was very helpful Many thanks 10/10

- Steve

04-01-2018

Thankyou for the speed and efficiency of my recovery this afternoon. The car breaking down 15 miles from home when collecting my Autistic son from school was a nightmare. Made a lot easier when a large recovery truck came with lights flashing! My son was absolutely thrilled. The driver ( Dan P) was very friendly and spoke to my son who was very happy. We enjoyed our ride and was grateful to get home. I can't thank you enough for your assistance today.

- A Downing

04-01-2018

Hi   I would like to rate the service I received this day.   Your employees name was Dan P.   I would rate him a 10.   Thanks

- L Jones

04-01-2018

  Just a short note to thank you for your prompt service this afternoon and the excellent guy (Rob A) who arrived to collect our stricken car.  He really knew his stuff and was a delight to deal with.  Full marks!

- T James

04-01-2018

John was amazing, 2 minutes and the car was sorted and advice was given to prevent it from happening again. Great service 10/10   

- A Tilbrook

04-01-2018

Driver: George Williams  George was fanstastic. Really polite, nice and understanding. Got on with the job quickly and efficiently and we were gone in 5 minutes. 10/10

- A Blades

04-01-2018

Hello,   Martin was 10/10, excellent service! He was very polite and empathetic. Arrived sharply and phoned to update on his arrival.

- R Moore

04-01-2018

Hello, I am sending this feedback about a callout, which was attended by your engineer, Mr John Thrower. He arrived exactly on ETA, greeted me, checked the vehicle and callout details, and quickly established the breakdown symptoms. After an examination of the engine, he focussed on the ignition circuits, particularly the spark plugs and leads, which he then rectified. Having checked and cleaned other relevant parts, we started the engine several times, and it ran very well and smoothly, and it has ever since. I'm grateful to John, he did a very professional job, quickly and courteously, and his repair was totally effective. It was my first  Green Flag callout and my first contact with Hammond Recovery, and I am impressed- please pass my comments and appreciation to John, his manager, and to Green Flag. Best Wishes

- D Ryder

04-01-2018

Christmas night recovery pick up by Rob A   What a lovely man, polite cheerful and utter respect for me my little pug and passenger, and my car . Chatty and did everything possible to make us feel at ease and safely home . Top guy Thank you 👏🏾

- S Albett

04-01-2018

My family and I wish to thank Tom James and Steve very much for what they did. As my husband got lost after leaving me in Ipswich hospital to go home and feed our dog, we were all desperate to find him. He doesn’t use a mobile phone, but we are hoping he will now!! After phoning our land line many times and not being answered I was getting in a pretty awful state as you can imagine. So, once again heartfelt thanks from all of us, and Happy New Year.

- A Young

04-01-2018

Good afternoon, just wanted to give my feedback after the recovery of my vehicle yesterday morning.   I was very impressed with the overall service, I called the AA and within 5 minutes Rachel from Hammonds called to confirm my details.  The truck was with me within the hour as promised.   I would give Simon  a 10 as was polite and efficient and dropped me off at the garage where my car tyre was fixed.    Thank you for your help yesterday…kind regards

- E Farnish

04-01-2018

We would like to put on record the exceptional care and consideration shown to us on Boxing Day evening by your recovery driver Rob - or Rob A as the card he left says.   We were stranded in Aldringham, near Leiston after the AA failed to get our car going after it failed to start.  It was a cold, wet night, but fortunately Rob came to our rescue and delivered us, our three dogs and the results of an otherwise splendid Christmas, back to Norwich in under 2 hours.   By itself this is probably not that exceptional, aside from it being on Boxing Day.  However, in this case Rob had received a call to say that his wife had been taken to hospital in Gorleston just as he was about to commence our recovery.  We would have totally understood had Rob called for a replacement recovery vehicle and headed off to be with his wife.  That he did not, saying that he could not abandon us for another couple of hours and instead completing his task with us before returning to Halesworth and then going on to the James Paget, was a truly selfless act of the highest worth.   This email does not pay proper tribute to Rob, or no doubt the whole ethos of Hammonds Recovery, but we do want to put on record our sincere thanks to him, our hope that his wife has made her own recovery and to ask that he is given the accolade his actions deserve.    

- S Skinner

04-01-2018

I would give Dan a 10/10. Today Dan P collected my car from Aldeburgh. He kept us informed about when he would arrive. When we met him, he informed us what he would need to do and explained how he would have to get my vehicle on the trailer. Due to the steering lock not budging, the vehicle had to be dragged on. The car was loaded up, I just hope it comes off the other end, as well.

- A O'Connor

04-01-2018

I am a member of Green Flag and got a puncture on 24th December. My car does not have a spare wheel and, as it was late on Christmas Eve, there was no option but for a recovery vehicle to take me and my elderly mother home.  This was quite a journey as I got the puncture in Suffolk and I live in Essex, some 80 miles away.   I am writing because I wanted to tell you that the service we got was excellent and could not be faulted.  The driver, Stuart, was such a polite, kind man who is an absolute credit to your Company.  He was cheerful, despite the fact we'd ruined his Christmas Eve and he was so efficient and helpful that he made a stressful situation very pleasant. I think my mum really enjoyed herself and it has given her something to tell all her friends!   I would like to thank your Company, and Stuart in particular, for your excellent work.  Wishing you all a happy, healthy and prosperous 2018.  

- S Tunbridge

03-01-2018

  The recovery was completed from Lidl, Langer Road, Felixstowe to Bucklesham Garage, Bugsy's Autos  by your driver, Shaun Marjoram and breakdown engineer Paul Gooch.   Firstly Paul quickly diagnosed that the problem could not be repaired roadside and arranged recovery.   Pickup up was effected earlier than projected, the car taken to the motor engineers dropping me off at a convenient point en-route so I was able to get home without problem.   From the card supplied with your contact details for feedback  I would be happy to give a '10 good' rating to the service from both your staff   I would be please to recommend your service and am happy for this to be passed to both Green Flag/Direct line Insurance if you wish.

- Stephen C

12-10-2017

I am writing to you regarding my breakdown on the 18th of July in Ipswich and subsequently The AA decided to recover my vehicle back to London. At around 11:05 Shawn came and he helped me to take my car to Chelmsford and from there another company had took me to London. Shawn was very nice and professional driver he new what he was doing I was extremely happy with his services. Iam sure this kind of a driver is a asset to your company. Iam really greatful to your company as well as to Shawn. Keep good services for the good of the public.

- Sardar M

12-10-2017

Recovery of Fiat Doblo on Saturday night 7th October from Beccles road near Fritton to Sunbeach Holiday Park by Martin.    Very satisfied with the service provided;  friendly, pleasant and obliging. 

- Martin

11-10-2017

Good afternoon   My car broke down in Martlesham Heath 10.09.17, and was recovered to Tesco at Bury St Edmunds by your driver Shaun, where it was passed over to another firm to take the rest of the way.   I just wanted to let you know that Shaun was really helpful, and good company on the journey.  It's never fun to break down, and wait around for recovery, but he helped make it a bit less rubbish.

- Katherine H

11-10-2017

Hi there. Just wanted to say thankyou and ten out of ten for John thrower who came out 8:30 ish Tuesday. He was friendly, informative and kind. Thanks

- Sally

11-10-2017

Greetings,   My vehicle broke down in the Colchester area on 02 OCT 17 around 1700. I was very stressed out with the whole situation until Danny showed up to tow my vehicle. He was very professional and made the whole situation very pleasant. I told him where to take the vehicle and without hesitation, he did just that. I hope I don't break down again, but if I do, I'll be glad to call Danny.

- Alfredo O

11-10-2017

Simon attended my home today as my car refused to start, although he was not successful he tried all sorts of things and in the end towed it away. I was grateful that he was able to do that.  C.A. Harper

- C.A. Harper

11-10-2017

10/10 for Simon attending my breakdown Sunday, efficient friendly and fast, top man! 

- Andy G

11-10-2017

Last week, Simon attended our motorhome which was at Shelfanger. I would like to thank him and you for the excellent and very prompt service provided. I would score him 10 out of 10 for his first class work.   Many thanks,

- Julian L

11-10-2017

Greg was professional , confident and charming.excellent customer service skills.10+

- Janet M

11-10-2017

Great service from Bob Young a couple of weeks ago. Picked me up from Capel  st Mary on the A12 with a broken Audi TT. Top bloke, professional and easy to talk to on the journey home

- Alan B

11-10-2017

Hi Today I had to call for breakdown device In Ipswich near ASDA and was told it would take 60-90 minutes but 20 minutes later a recovery truck turned up and had me on the way to my home. This is the best services I have ever had on a breakdown it out due AA and RAC. Thank you Shaun for the care you showed to my dog it means a lot to me. Best regard  

- Brian G

11-10-2017

Martin   Thankyou so much for making the traumatic experience into one of ‘calm’  I enjoyed hearing all your funny stories and you helped take my mind off things   You were so very kind helping me into work with all the boxes off the van. I will hold very fond memories of you -  a kind man with a kind heart   10 out of 10 !!

- Kim C

11-10-2017

Mr Dodgson called to give feedback on Andy F and Shawn both were very helpful and professional.   He would also like Andy to know that the actual issue with the vehicle was that the expansion tank had a crack in it (supposedly a very common fault on Jags).   But he was very appreciative of our help.  

- Mr Dodgson

11-10-2017

Efficient and friendly service from Dan P. Rating 10  

- Roger W

11-10-2017

Good Afternoon   Mr Brown just called to say thank you very much for the service Simon provided him yesterday, he was very professional and he would rate him 10/10.   Many Thanks

- Mr Brown

11-10-2017

My husband was collected with our car last night by Shaun and would like to feedback, he arrived within no time and was very polite and provided a great service.

- Zoe B

11-10-2017

Really appreciated the rapid rescue from Southwold campsite a week ago   Simon was Prompt Well presented Polite Professional And highly competent   To get to us within half an hour was good; to get us mobile within another 30 minutes was brilliant.   All good wishes

- Mick L

11-10-2017

Just wanted to say that the mechanic Simon turned up b4 the time txtd to us. He was polite and efficient. .we were on our way within 10 mins. Couldn't of asked for more..me and the driver thought we'd be stuck for hours when all told from phone call to being on our way ..less  than an hour. Cheers Simon

- Paul and Dezs

11-10-2017

Dear Sir/Madam,   I would like to take this opportunity to thank you for the swift recovery of the above vehicle from Trimley to Clacton. The driver concerned Dan P, is a credit to your company with his politeness and his professionalism toward the task. An overall good device.

- Paul G

11-10-2017

Hi, My stationwagon was recovered by Hammonds today. The driver was Greg and I'd rate him a definite 10 out of 10. He was professional and did the job efficiently and smoothly. He was friendly and polite. ! was very pleased with the service provided.

- Richard S

11-10-2017

10out of 10 first class

- Dave F

11-10-2017

Your driver Andy French rescued me on Sept 13th in Shottisham. My battery was flat but he got the car going straight away  then accompanied me to our local garage to get a replacement.   He was such a lovely chap and he saved my day.  First class service.

- Clare E

11-10-2017

You were called out by AA yesterday evening to change a wheel on an Audi AO05TKT in Saxmundham. I called AA at approximately 20.15 and they quoted assistance arrival at about 21.20. Your driver Simon called me to day he was with the car at 20.45. He was polite, friendly courteous and efficient. The repair  was effected in less than half an hour. The service he gave was excellent and I thank him and Hammond Recovery. With regards

- Andrew B

11-10-2017

I called out Green flag last night and the chap who turned up from Hammond recovery Simon, was very efficient and turned up quicker than I expected. Got the car going in no time. would recommend service to anyone.

- Mark P

11-10-2017

i would like to thank your recovery engineers for their help i could not have had any better men as ROB MASON   SIMON MILLS AND ROB A  THEY ALL GET A 10 IN MY BOOK i am now home thank you very much for your service and understanding in my hours of need even down to the ladies on the phone so reasuring

- R Brunner

11-10-2017

Hello there,    On Tuesday evening we had a need to use Hammond Recovery and we were assisted by a chap called Rob Mason. I just wanted to say what a pleasant and helpful chap he was. He really put his all into not only finding out what had caused the problem but also making sure the van was running as it should. He really went the extra mile in ensuring that we were happy and the van was sound before he left the site. He also managed to find us using his own common sense despite me not having given a very clear address (to say the least) as I wasn't sure of my exact location in geographical terms. All in all a pleasant experience. Thank you.

- Alde G

11-10-2017

Evening guys   I was unfortunate enough to need recovery on Saturday morning due to completely flat tyre.   Dave P arrived much quicker than i anticipated, was able to advise options for tyre fitting company nearby   Polite & helpful guy, comfortable and well presented recovery vehicle   Many thanks, greatly appreciated

- Mick C

11-10-2017

Just a thanks very much to Andy and your organisation for your assistance today. My Volvo V70 suffered a battery problem resulting in me being unable to access the car except by key to the drivers door. I had purchased a new battery & just needed  power to open the tailgate.  Not only was your attendance very swift but Andy went further than I ever expected. Having successfully unlocked the car, he then insisted on replacing my battery & carrying out full diagnostics to ensure there were no further problems. A most pleasant, helpful chap & a real credit to your Company. Obviously he gave me one of your feedback cards & I would rate him a 12/10 if possible. Once again thank you & perhaps you would like to forward these comments to Direct Line also. Best Regards

- Gordon E

11-10-2017

  I had excellent service from Greg /  Jon D  on 29th August 2017.   They were very friendly and most helpful.

- Pauline S

11-10-2017

10 points to Andy French for his invaluable assistance yesterday (31 August) when he recovered my vehicle from Ipswich to my garage in Lawford, where they subequently confirmed his diagnosis of a dead starter motor.  Fast, efficient and polite.  Many thanks. 

- David L

11-10-2017

Hi,      I recently called Green Flag after not being able to start my car. I was told that Hammond group would be effecting my rescue within 50 minutes and waited. A few seconds later I received e-mails from yourselves and confirmation of approximate wait time. Within half an hour Greg arrived and within a short time got my car started. He suspected a battery issue (which has since been rectified) and said he could replace battery if I wanted (no hard sell) but if he tested my battery it would fail anyway as it was not charged up although he noted that the battery was charging at a good rate (so no problem with alternator). He advised me to leave engine running to charge up the battery for an hour or go for 15 minute drive instead. he recommended that doors and windows be kept shut when engine not running so as not to drain power from battery. Greg was reassuring and offered good advice and provided excellent service. I rate him as a 10.

- Henryk D

11-10-2017

Good morning   The service provided was excellent 10/10. I was very impressed how Andy dealt with the situation.  He offered to take me to the Toyota garage to help resolve the issue and drive me home as my car was left at the garage. 

- Pam A

11-10-2017

Just a quick note to thank Simon, who kindly changed my flat tyre yesterday. He was very professional and friendly. Thank you

- Ursula A

11-10-2017

Thank you for the excellent service you gave me on Sunday. Both Shawn and the technician were friendly and polite and efficient. I would give them 10 out of 10. However most of the text messages that were sent from Green Flag where much later in arriving with one arriving a whole day late. Phone signals? Who knows? Thank you anyway for your help.

- Carole K

11-10-2017

Your driver Stuart collected my car today.   He was most courteous and helpful and took a great deal of care when loading. I would rate him 10/10.   Many thanks for the speedy response.   Regards

- Keith C

11-10-2017

Dear Hammond,   Thank you and Martin very much for your help yesterday getting our car back to Aylesbury.  Martin was very polite, helpful and honest about what could be done all much appreciated.    Best regards

- Russell P

11-10-2017

My Citroen was recovered from the Travelodge at Capel St Mary last Saturday afternoon 19 August and taken to Last Transmissions by your driver Simon.  I would like to thank you and your driver for the  professional and helpful service provided.    My car having been repaired, I am now back home in Ireland but intend to keep your card safely as my husband and myself will soon be returning to the UK to live and should we be unfortunate enough to need recovery again, I would not hesitate to call on your services.   With kind regards,

- Clare

11-10-2017

Martin came to collect our motorhome to take it to Simpsons in Yarmouth he was very professional in the way he boarded our motor home on to your truck and was very nice to talk to as well. 

- Tony C

11-10-2017

Hi,   Dave P collected my Porsche Boxster yesterday and took it down to Coggeshall.   He was pleasant, helpful and efficient. Did a great job, and a credit to your company.

- Richard W

11-10-2017

Dear Hammond Recovery, yesterday your driver Simon assisted me in starting my camper van at 9 Hotson Road, Southwold.    I was very pleased with the service. He was early, polite and had the van running in no time. Top marks - 10/10. Thank you very much indeed. Much appreciated.

- Nick P

11-10-2017

Good: 10

- Roger B

11-10-2017

Thank you for the prompt assistance at Over Hall Farm today, Shaun was positive and helpful.

- Bernard H

11-10-2017

10 Regards, Belinda 

- Betz H

11-10-2017

I would just like to say that  you driver glen who came to our assistance at our recent breakdown.He gave excellent service and went out of his way to get a new part for us. HE was very proffesional and found the fault quickly WE were very imppressed with him such a nice man and very polite and efficient we  would definately give him 10 out of 10. thanks to him we had a safe journey home.  many thanks from pam and peter

- Pam R

11-10-2017

Good Morning,   I would just like to say how impressed I was with the friendly efficient service I received from Martin today when our vehicle  was recovered in from Lowestoft. Very clean inside and outside of the vehicle. The recovery was carried out with minimal disruption to my neighbours and to our business when he arrived and left. 1 final thing,  it’s refreshing to have a driver who will make an effort to engage in a conversation with someone rather than sitting in silence for an hour. Great Service, Thank you

- Terri A

11-10-2017

Dave P 10/10 Luvly service from him !

- Emma S

11-10-2017

We would rate the assistance Simon gave us at 9.   Thank you

- Louise K

11-10-2017

Shaun rescued me after a blown tyre. Took wheel off and drove to a local garage where tyre was replaced. He then fitted tyre.   Excellent service, a real gentleman man. 10

- Emma F

11-10-2017

I called LV Breakdown today because I could not start my Ford Transit campervan. I was told it would be up to 1 and a half hours until the engineer arrived. I was called within half an hour by Hammond Recovery to say the engineer was on his way and he arrived soon afterwards. He started the van very quickly and left me with clear options to discuss with my garage. The mechanic was Rob M and he was very helpful indeed. 

- Paul B

11-10-2017

Thank you for the help and assistance that was given during the recovery of my vehicle. Stuart the driver was very considerate and curtious. Out of 10 would be a 10.  Please express my thanks to Stuart and all involved with my recovery   Thank you 

- Robin N

11-10-2017

Hi there,   Just wanted to say thanks for fixing my car at the weekend. 10/10 for service. Greg was very friendly and new exactly what he was doing. A credit to the team.

- Alex M

11-10-2017

  Excellent service. Rob was very helpful and accommodating when I arrived at my holiday home.

- Debbie B

11-10-2017

Just wanted to leave feedback for your recovery driver Simon Mills who was extremely helpful & polite when recovering my Nissan micra. Definitely a 10/10. Thanks very much.

- Tracey K

11-10-2017

I broke down in Bungay  on Monday 31 July. The van and driver were there within 25mins and service was excellent from your driver Glen. He bump started the vehicle and followed me to the nearest garage  not leaving until all arrangements for repairs were settled. This made an unpleasant experience bearable. Many thanks

- Jeanette B

11-10-2017

Hi there, I just wanted to provide some feedback on your recovery service I had to use last night. Unfortunately the AA could not repair my car after hitting a pothole so your colleague Shaun was sent to recover my car. I have to say that the entire service was excellent. Shaun arrived well before the scheduled time and was extremely pleasant, polite and very friendly; he is definitely a credit to your group. Please pass on my thanks for a great job Many thanks Lloyd

- Lloyd W

11-10-2017

Simon Mills attended the breakdown of my classic mini cooper on Sunday morning. He was very friendly and he was able to do a temporary repair that that got my car started which allowed me to continue with my journey to Great Yarmouth and also get home to kent. He also identified which component had failed so i was able to order a replacement. I would give him 10/10 for the service he provided.

- Jonathan W

11-10-2017

Your recovery driver, Rob A, just helped me back home with my ’68 NG  TA MGB. Please thank him  for a job very well done! Cheers

- Steve W

11-10-2017

Hi - many thanks to the driver -John Therwer (cant read name - sorry) who helped me out today when I was stranded at the tennis courts, Southwold. He was very efficient and he was able to get the car started and I was on my way again in a short space of time.  Many thanks

- Dianne P

11-10-2017

SIMON arrived under l hour notification to CIS   Service rating:  10   Thank you

- Pat W

11-10-2017

Dear Hammond Group,   I called on your recovery service last Sunday 23rd July whilst camping in Dunwich (IP17). I was swiftly put back on the road by Greg and I wanted to pass on the rating of 10.

- Michael M

11-10-2017

Hi there, on friday your driver Rob Mason came to recover me and my vehicle ( VW T4) from A12 near Blythburgh. I was with my son, his girlfriend and our dog. We were into a two hour journey and just 9 miles from our campsite to start our holiday.  Rob was very careful with our beloved camper when loading and unloading it. He was friendly and helped me to try and work out what might have gone wrong by discussing what happened to my vehicle while he was driving us to our campsite. Although we fully understood he isn't here to fix it just recover us, so we wouldn't be holding him responcible in any way. When we arrived on the campsite Rob said you're going to arrive in style so put his big lights on, we really appreciated that fun gesture, it helped us make light of a stressful upsetting event.  Rob is a star, he went the extra mile for us, being a woman on my own in our vehicle and never broken down before I was anxious and he really helped. I am truely grateful indeed.  Please tell him we think he's a star and I hope he got his layin Saturday morning.

- Sharon S

11-10-2017

Re: driver Simon   Score 10

- Andy T

11-10-2017

We've just been rescued by your employee, Simon, when our battery suddenly, quite unexpectedly conked out when we returned to the car after a five minutes in a local shop! He diagnosed the problem quickly after a number of tests etc., and luckily had one battery on board which he fitted for us.  He was bright, friendly and efficient and we have nothing but praise for him.  Definitely 10/10! In fact I found the whole experience reassuring (having been slightly nervous about switching from our previous breakdown service!), from the initial

- Lindsay B

11-10-2017

Hi   Sorry this is a little delayed.  Just to let you know, I was very impressed by the service received on Sunday 16th.  I was kept up to speed by the office that the chap would be with me hopefully within the hour, and despite the Latitude concert begin on, Simon was there more or less on the dot, various checks were carried out and a new battery was fitted.     Simon has a very nice demeanour and is a credit to your company.  Hope you’re paying him well!    Many thanks and well done.

- Jo W

11-10-2017

Hi, we were recovered by Dave P from B1077 at Occold after our VW Polo died (SD%%ENR).  Worth saying that it was a feedback 10 experience for professionalism.  We have a load of cars, vans and bikes and we have used Autoaid for donkeys years now after poor service from RAC and AA when we had young kids.  Hammond’s have recovered different vehicles for us maybe 5 times in the last 7 or 8 years and all were a joy, especially the response time, with an actual lift and shift, not just a service van to meet targets! Wanted to say thank you.

- Paul M

11-10-2017

Today, my car, a Ferrari, was picked up to be taken to the Ferrari Centre after a starter motor failure. The crew were excellent and I mark them 10 out of 10. They were punctual, very pleasant and helpful, and took a great deal of care getting the car onto the trailer. In particular, as the car does not have a towing point, they ensured that a strop was securely fitted around a suspension arm and did not foul the bodywork when they hauled the car onto the trailer. In addition, Rob watched very carefully to make sure the exhaust system/tail pipes did not catch on the ground. They are very good representatives for your company.

- Peter L

11-10-2017

I would just like to offer my feedback on the recovery of my Citroen C2 on Friday 21st July when my car suffered a puncture in the car park of Roys in Beccles. I contacted my breakdown service Greenflag who immediately contacted yourselves and I was straight away given details of your breakdown service with who would be coming, their name and vehicle details and how long it would be as they would be coming from Lowestoft.  The breakdown driver was Stuart King who immediately apologised for being later than they said as there had been delays in Lowestoft. I was offered lots of different ways to proceeed I chose to be taken back to Halesworth to Hammonds Tyres as this is where I live and have been a customer there before.  I would like to say a BIG thank you for the service and help I received by Stuart and the staff at Hammonds Tyres it really was appreciated and I couldn't fault it and would give a rating of 10 out of 10.  

- Tracie W

11-10-2017

I wanted to write and say a huge thank you for the service you provided last week.   Gavin the mechanic was extremely polite and very helpful in trying to source a garage for our new starter motor to be fitted. When one was not free the car was collected and taken back to the recovery workshop.   We were without the car for just 1 day. This meant our holiday was not put on hold for too long.   Thank you so much to all those involved in helping us and the car get repaired. Top class service for a damsel and her son in distress!

- Anna

11-10-2017

Glen came out to us at Pontins Pakefield, we fond him very friendly helpful and efficient.   Top marks all round.

- Harry

11-10-2017

We give simon 10(good) for are recovery

- Jade H

11-10-2017

Hello,   I just wanted to say, my experience of hammond recovery was absolutely great. Very efficient service and good customer service. I felt like I was really kept updated on progress when waiting and Rob A was great, so helpful and nice to talk too. I would definitely give a 10 for service.   Thanks again for your help

- Kathrine M

11-10-2017

I rate your firm and your driver 10 out of 10 shame that aa didn't listen when I told them waste of time sending patrol and should just send lorry  

- Kevan S

11-10-2017

Just thought i would drop you a line to say a big thank you to Glen who came to my rescue today when my old landcover died on me, he was very helpful and went out of his way to make sure everything was sorted.   It is rare to come across such brilliant service and i think that credit where credit is  due, i should at the very least spend a few moments in thanking him for a brilliant job well done. Thank you and pass on my gratitude to him for going above and beyond, he is a credit to your company Regards  

- Mr Rudd

11-10-2017

Please thank GLEN for his help today, excellent service could not have been better. . 

- Pat B

11-10-2017

Rob A came to my rescue on Wdnesday 12th July. He was extremely polite and friendly, I have no hesitation in giving him a 10+  

- Sandra T

11-10-2017

Dave P collected me and 3 my sons and dog yesterday from a campsite in Wickham Market and dropped us at Colchester Services. He went out of his way to get the truck into a very difficult opening. He was polite, helpful and courteous the whole time. He showed great concern for me and my 3 kids and I would rate him 101/10 for his service.  

- Katie K

11-10-2017

Our recovery driver was Simon and we would give him 100 if we could. So kind and courteous. Recommend to everyone.

- Jeannie & Fred

18-08-2017

Bill Potter was most helpful as was the flatbed driver. More impressed will the whole process than we thought we would be, it being the first time we had used the service.

- Chris P

18-08-2017

Please give Simon the recovery driver a pay rise!! His service was faultless 10 out of 10 on time and got us going and we made it home Thanks very much 

- James H

18-08-2017

Ive been handed a feedback card by your recovery agent Dave P who attended our site today. We know how important feedback is so I'd like to say thanks for a prompt & professional service. Well done Dave, 10/10!

- Joshua S

18-08-2017

Hi, I like to say a big thank you to the recovery team. My Berlingo broke down on a tuesday night in b&m carpark. Paddy was first to arrive and with his joyful character I felt in safe hands. After looking at the problem he soon realised he needed help from his colleague and Greg was very fast on the case. Together they worked as fast as possible and got me and my son home in no time at all. I definitely give them 10/10 for the service. They where so kind and reassuring, considering Paddy was in a lot of pain with his back he stayed the gentleman and carry my shopping home while I walk with my child. Thank you all for your help and the kindness shown from your staff while I was worrying and didn't know what to do.

- Lesley

18-08-2017

Volvo, two adults and three dogs recovered from Aldeburgh Suffolk to Benfleet, Essex on Friday 30th June 2017. Shaun was everything you could have wished for.  He turned up ahead of schedule, he was pleasant, patient and thoughtful about the dogs. He got us home safely before delivering the Volvo to the Chelmsford dealership for repair. I have no hesitation in recommending this recovery service.

- Christopher

18-08-2017

Please give Simon the recovery driver a pay rise!! His service was faultless 10 out of 10 on time and got us going and we made it home Thanks very much 

- Jim H

28-07-2017

Just to say thanks to Simon for turning up promptly yesterday for a car recovery; he was really helpful and professional.

- Nick H

28-07-2017

Bill Potter was most helpful as was the flatbed driver. More impressed will the whole process than we thought we would be, it being the first time we had used the service.

- Chris P

28-07-2017

Just a quick note to thank you for coming out to help an old guy on the A144 yesterday who had a blow out outside of our house. The bloke who turned out was fantastic, really helpful, courteous and amazingly quick at getting a broken suspension spring off ! And thank you to the person who took the call for prioritising a potentially dangerous situation. You are all a credit to our local community!!

- Richard A

28-07-2017

Greg attended my Citroen C5 on Monday when I had a problem with the automatic gears. Not only did he put me back on the road, but his manner was cheering and encouraging. He might be interested to know that the piece which he found to be the cause of the trouble is available only as part of a unit which, when fitted. costs over £400. Fortunately, its absence seems to make no difference!

- John

28-07-2017

Just to thank you for outstanding recovery on Sat night not only was time waiting minimal approx 5 mins Bill Potter was extremely knowledgeable fixed problem straight away without fuss and very courteous. Excellent service 10 out of 10 Many thanks

- Chris D

28-07-2017

Shaun is excellent. Score 10

- Rob R

28-07-2017

We had problems with our 2 year old Volvo XC70 on Wednesday 21st June in Aldeburgh.  Volvo assistance were contacted and Greg arrived very quickly from HammondRecovery.  He diagnosed the fault, but was unable to rectify it.  He then spent a great deal of time trying to arrange repair at the Halesworth or Ipswich Volvo dealerships without success. Thankfully Greg was able to arrange transportation of the Volvo, my wife and I and our three dogs to our home in Benfleet Essex. We are very grateful to Greg for his diligence and patience.  He put our minds at rest that all would be fine Volvo, two adults and three dogs recovered from Aldeburgh Suffolk to Benfleet, Essex on Friday 30th June 2017.  Volvo then transported to Chelmsford dealership.  I have no hesitation in recommending this recovery service.

- Christopher

28-07-2017

We were aided by Paul Gooch at Helmingham hall.  He definitely gets a 10 I would score more if I could. Paul was friendly, reassuring and professional, and what could have been  a very stressful situation turned out to be a very pleasant interaction.  So we are very grateful Paul was sent to us.

- Steven & Kitty

28-07-2017

I would like to say a HUGE thank you to both Johnathan and Shawn for reaching me when I broke down yesterday. They were both extremely fast at responding and their humour and lovely personalities (as well as complete professionalism in their job) made the whole experience stress free. So if you could please pass on my thanks I would be grateful.  

- Yvonne W

28-07-2017

I just wanted to send a quick email to thank Greg for getting my car going again so quickly.  He was so professional, helpful and friendly.  He was also great with my 3 rescue dogs.  Fantastic thanks.

- Chrissie P

28-07-2017

Feed back for Paddy, from the recovery he did on Thursday from the Orwell bridge. thank him for me. score 10 

- Wendy

28-07-2017

Would like say a massive thank you to your driver Shaun for last night for getting to us so quickly. Loading the car quickly and safely especially in the risky area, we also appreciated his kind and reassuring approach towards the kids explaining what he was doing.  A massive 10/10 for an excellent service from Shaun and the hammond group.

- Jay I

28-07-2017

I called for breakdown service last week and was given a feedback card. The driver Shaun was very helpful and friendly. I'd rate the service 9/10. 

- Flo W

28-07-2017

Please thank Shaun for his help and kindness. I would mark him a 10 very good.

- David C

28-07-2017

I would just like to pass on my thanks to Shawn who kindly recovered our car from the driveway just now, following yesterday's recovery from the A14. Shawn was polite, calm and tried to do his best to pull over to enable others to drive past on our single track road. He also kindly drove the car up the ramp for me----- he smiled when he realised I'd put the air conditioning on 10 minutes prior to his arrival.  Thank you for a good service. 

- Andrea

28-07-2017

Feedback on Greg: all round excellent ambassador for your business. 10/10.

- Robert T

28-07-2017

I would just like you to thank your driver Paul Gooch, who came out to me this afternoon at 7 Pinewood, Woodbridge. What a lovely helpful man he is, you're very lucky to have him in your employment. I have never come across a more kind and helpful recovery driver, and I have met a few!

- Kate W

28-07-2017

Broke down in a busy retail car park, I am covered by my Nationwide Building Society break down cover. Phone them and was assured you guys would be on way. Bloke called Greg arrived and sorted the problem within 10 minutes. Really good guy, genuinely seemed happy to have helped. Cheers Greg!

- Callum C

28-07-2017

I just had to email your company to say Glen came to my aid tonight, he was on time and sorted out my car, 10/10 I'm glad to say I can sleep peaceful tonight.

- Kathy G

28-07-2017

I wanted to email to say thank you for amazing service from Paul Gooch. He arrived within 15 minutes and found out what was wrong with our car. He explained everything that needed to be done to the car and how he could get us to our destination. We were on our way to a family wedding and we're really upset when we broke down. We all think that Paul gave us exceptional service and was brilliant. He went above and beyond expectations. He sorted the car and enabled us to get to the wedding. Thank you Paul for your amazing service. 

- Fiona & Family

28-07-2017

Just wanted to send a thanks to Bill Potter for his excellent service when my van broke down, he repaired a water pipe which was at the back of the engine making it very awkward, he suggested I get it check at my local garage which I did and they said it was not necessary to replace the pipe as he had repaired it well, Many thanks

- Robert T

28-07-2017

Service was great by driver Rob Mason.  Thank you.

- Jane I

28-07-2017

I would like to give John Thrower 10/10 for his help yesterday evening. I had to take advantage of my 'Green Flag’ membership for assistance in changing a wheel with a damaged tyre as I knew that I would have problems lifting and manoevring the wheels on my Discovery. The text messages with updates on his ETA were very useful and he arrived exactly at the time estimated. He was very personable and efficient, well done indeed!  

- Trevor J

28-07-2017

Thank you very much for incredibly swift response to my call this morning. Your driver Rob Mason got me sorted in no time at all, was very polite, friendly & efficient a credit to your company. First time I've had to make a call out, I was very impressed.

- Jane S

28-07-2017

On Monday 12th  June we broke down on the a12  and are members of the  AA, They were very busy so contacted  Hammonds who sent a van driver who quickly saw it was'nt  a roadside repair and called for a larger vehicle, he arrived  and tookus home. My wife and I would like to thank Hammond group and the two drivers for their help, if i was scoring them out of ten they would both get a big 10. one was called  Rob, A.  Not sure the other ones name.  

- Mr & Mrs Lee

28-07-2017

I just wanted to express my thanks to Hammonds recovery for a superb service, especially to Dave the recovery operator who always had a smile on his face and a jovial can do attitude. Dave recovered my company vehicle from Heath road back to Landmark House on Friday 16.06.17 Nice to have a cheerful, happy character turn up and make a positive difference to a miserable evening. He is a credit and an asset to your company

- Ian

28-07-2017

Ive been handed a feedback card by your recovery agent Dave P who attended our site today. We know how important feedback is so I'd like to say thanks for a prompt & professional service. Well done Dave, 10/10!

- Anonymous

28-07-2017

Hammond Ford:
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A.W. & D. Hammond Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

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