Accident Management - Hammond Group, Halesworth, Suffolk
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Accident Management at Hammond Nissan

Accidents happen, and when they do Nissan Accident Support is there to offer support and advice. It is a FREE 24-hour service available to any Nissan customer in the event of an accident.
 

If you are involved in an accident always call the Nissan Accident Support line before speaking to your insurer. That’s because most UK insurers want to repair your vehicle as cheaply as possible – so they will send you to a repair centre that suits them. However, that bodyshop may not operate to the latest Nissan repair standards, use high quality parts, or have the latest equipment or technical knowledge.
 

By ensuring that you speak to us first; not only will we be able to provide you with help and advice, but we can recover your vehicle (if required) and arrange repairs at a Nissan Approved Bodyshop. Using high quality parts helps your car retain its Euro NCAP safety rating and all work carries a three year guarantee. We’ll make sure you receive the best possible service and are back on the road in no time.
 

Have a question about Nissan Accident Support? If it’s not covered in the FAQ’s detailed below, call one of the team on 0800 246 820 - we’re here to help.

FAQs
 

Will I need to report the claim to my insurer?

Yes, but after you have called the Nissan Accident Support line.

We direct your vehicle to a Nissan Approved Bodyshop to ensure repairs are carried out to the highest safety standards. Your insurer might encourage you to get your Nissan repaired at their preferred choice of bodyshop, but it is your legal right to insist on a Nissan Approved Bodyshop. This won’t compromise your future insurer relationship nor adversely affect the annual cost of your motor insurance.
 

Will I need to pay for this service?

This is a FREE service to all Nissan customers. Your only cost will be any uninsured costs such as policy excess that will be requested by your insurer. 

How does Nissan benefit from providing this service?

Nissan cares about our customers, we want to help at times of stress and inconvenience. We also have a duty of care to ensure that customers’ vehicles are repaired to the highest standard. We aim to improve the accident aftercare experience and protect the safety standards and residual value of customers’ vehicles. 

 

Do I get a courtesy car?

This will depend on the terms and conditions of your motor insurance policy. Most insurers will fund a free courtesy car and if this is the case a Nissan Approved Bodyshop will provide one. 
 

How will Nissan and my insurer agree on the cost of repair?

Our Nissan Approved Bodyshop submits an estimate for the repair work to the insurer for approval before any work commences. Costs for completing bodyshop repairs are standardised. 
 

Are Nissan used car owners entitled to this service?

This service is available to all Nissan drivers in the UK, regardless of the age of the vehicle or whether it was purchased new or used. It is also available to anyone driving your Nissan providing they are insured. 
 

Can you help for all accidents, even a small dent?

For all accidents, no matter how big or small, you should always call Nissan Accident Support first. That way you can rest assured that your Nissan will be repaired to the highest standard. 

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