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Testimonials
A few weeks ago you answered some questions about your industry, which helped me a lot with my school project. I would like to thank you for your participance in this, it was extremely helpful. The DVD was very useful, it has a lot of information relevant to the subject which we were studying. We got our project back the other day from being marked. I got level 5b and 2 merits. I think the highest possible level was 5a. I am very pleased with the outcome of this and know that it wouldn't have been possible without your help. So I would just like to thank you very much!
SW - Kelsale
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A short letter to compliment your company for the excellent customer service I received. I recently had my Subaru serviced, and, for the first time, in a dealership, the car was washed for me! I was also offered a courtesy car, but chose instead to test drive a Ford Kuga. So I have had two experiences at your dealership.
For customer service and efficiency Simon particularly excelled, Lyn was helpful and thoughtfully made me a cup of coffee.
Duncan at Ford was possibly the nest car salesman I have encountered. He wasn't at all pushy or patronising. His attitude was pleasant, knowledgeable and professional. He explained the car very well, not stating the obvious, which was appreciated.
These staff deserve recognition.
I would be happy to recommend Hammonds to anyone.
May you continue to do well.
BJ - Norwich
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We write to you in relation to the above, firstly to say how pleased we are with the vehicle we purchased from you and would like just to add a few comments in relation
to the sale, we were dealt with throughout by an extremely nice young man. We found him very professional in his manner and attitude and he was most helpful in every respect, always courteous and dealt with every question and request (of which we had many) in a most satisfactory way.
Whilst we are sure you are aware of his professional capabilities, we felt that we should put on record our gratitude for the way in which he dealt with us and made the whole transaction a pleasurable experience.
Having known Mr Roy Hammond since the early 1960s when he first commenced his business from his home at Wenhaston, I feel that he would be pleased to know that the high standards he always set continue to this day.
Mr X - Reydon
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I am writing to ask you to pass on my sincere thanks to the two members of your staff who provided very welcome help this morning.
I stopped to refuel in Halesworth when travelling between home and Stratford St Andrew and found that I was unable to open the petrol cap on my Honda Civic. With less than a quarter of a tank I realised I would be unable to complete my intended journey. I called into your showroom/garage to ask for help. I was greeted very courteously by the receptionist: she listened to me and immediately went to see if an engineer was available to help. An extremely efficient member of staff opened the petrol cap and gave me sound advice about the problem.
I was very impressed with the efficiency and help provided. Thank you very much for this.
Mrs A - Harleston
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I am writing to thank you and your entire team at Hammonds Ford for the work carried out on a car which was brought to you by Hammond Recovery on Saturday with a water leak problem. The car belonged to a very good friend who was visiting for the weekend but broke down on the way from Surrey. I would like to thank the Service Manager for going that extra mile to make sure that the car was looked at on the same day, and that he called back when he said he would, when the job was complete.
Thank you once again for your help in this matter.
Mr L - Beccles
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For more than 8 years I have benefited from your firms services. So, a brief word (simply to confirm what I'm sure you already know) what a relaxed and warm way all your staff, in whatever role, all genuinely wish to help. Thank you, and not least for your latest action in locating an obscure problem with my old Saab - after taking me home, dealing with days of checking and then returning the car to my home, for which you made no charge.
My letter of course needs no response and comes with warmest wishes.
Mr C - Southwold
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I am writing on behalf of the very many Halesworth residents who have remarked very positively on your recent initiative to improve the general aspect of Halesworth, as viewed from Station Road. Our members have, over the years, been concerned about the embankment, its weed and its impression of ugliness and neglect. Many believed it to be a poor welcome for visitors coming in off the train, and seeing our wonderful town for the first time.
Now you have changed all that for the better, and we would like you to know how deeply we appreciate your public-spirited action. A big and heartfelt thanks to all concerned.
AB - Halesworth
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This afternoon we took delivery of my nearly new Fiesta. This is the 6th car we have bought from yourselves at Hammonds.
On the last three occasions we have dealt with DL and we would like to say how extremely impressed we are with his professionalism. At all times he has been courteous and efficient and we have felt ourselves to be valued customers.
We felt we would like to bring this to your attention
JB - Norwich
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